Page 1 of 27
COMPTIA A+ 1101 FINAL EXAM 2024-2025
When a user calls in to report an issue, a technician submits a ticket on
the user's behalf. Which of the following practices should the technician
use to make sure the ticket is associated with the correct user?
Register the ticket with a unique user identifier
Which of the following is the MOST important environmental concern
inside a data center?
Humidity levels
A user is unable to log in to the network. The network uses 802.1X with
EAP-TLS to authenticate on the wired network. The user has been on an
extended leave and has not logged in to the computer in several months.
Which of the following is causing the log-in issue?
Expired certificate
A help desk team lead contacts a systems administrator because the
technicians are unable to log in to a Linux server that is used to access
tools. When the administrator tries to use remote desktop to log in to the
server, the administrator sees the GUI is crashing. Which of the following
methods can the administrator use to troubleshoot the server effectively?
SSH
A company wants to remove information from past users' hard drives in
order to reuse the hard drives. Which of the following is the MOST secure
method?
Using disk-wiping software
A user is having phone issues after installing a new application that claims
to optimize performance. The user downloaded the application directly
, Page 2 of 27
from the vendor's website and is now experiencing high network
utilization and is receiving repeated security warnings. Which of the
following should the technician perform FIRST to mitigate the issue?
Uninstall the fraudulent application.
A company wants to remove information from past users' hard drives in
order to reuse the hard drives. Which of the following is the MOST secure
method?
Using disk-wiping software
A user is having phone issues after installing a new application that claims
to optimize performance. The user downloaded the application directly
from the vendor's website and is now experiencing high network
utilization and is receiving repeated security warnings. Which of the
following should the technician perform FIRST to mitigate the issue?
Uninstall the fraudulent application.
A change advisory board just approved a change request. Which of the
following is the MOST likely next step in the change process?
End user acceptance
A user calls the help desk to report that none of the files on a PC will open.
The user also indicates a program on the desktop is requesting payment
in exchange for file access. A technician verifies the user's PC is infected
with ransomware. Which of the following should the technician do FIRST?
Quarantine the system
A company is issuing smartphone to employees and needs to ensure data
is secure if the devices are lost or stolen. Which of the following provides
the BEST solution?
Remote wipe
, Page 3 of 27
A user reports seeing random, seemingly non-malicious advertisement
notifications in the Windows 10 Action Center. The notifications indicate
the advertisements are coming from a web browser. Which of the
following is the BEST solution for a technician to implement?
Disable the browser from sending notifications to the Action Center.
After clicking on a link in an email, a Chief Financial Officer (CFO) received
the following error:The CFO then reported the incident to a technician. The
link is purportedly to the organization's bank. Which of the following
should the technician perform FIRST?
Instruct the CFO to exit the browser.
A help desk technician is troubleshooting a workstation in a SOHO
environment that is running above normal system baselines. The
technician discovers an unknown executable with a random string name
running on the system. The technician terminates the process, and the
system returns to normal operation. The technician thinks the issue was
an infected file, but the antivirus is not detecting a threat. The technician is
concerned other machines may be infected with this unknown virus.
Which of the following is the MOST effective way to check other machines
on the network for this unknown threat?
Manually check each machine.
A laptop user is visually impaired and requires a different cursor color.
Which of the following OS utilities is used to change the color of the
cursor?
Ease of Access Center
A manager reports that staff members often forget the passwords to their
mobile devices and applications. Which of the following should the
systems administrator do to reduce the number of help desk tickets
submitted?
COMPTIA A+ 1101 FINAL EXAM 2024-2025
When a user calls in to report an issue, a technician submits a ticket on
the user's behalf. Which of the following practices should the technician
use to make sure the ticket is associated with the correct user?
Register the ticket with a unique user identifier
Which of the following is the MOST important environmental concern
inside a data center?
Humidity levels
A user is unable to log in to the network. The network uses 802.1X with
EAP-TLS to authenticate on the wired network. The user has been on an
extended leave and has not logged in to the computer in several months.
Which of the following is causing the log-in issue?
Expired certificate
A help desk team lead contacts a systems administrator because the
technicians are unable to log in to a Linux server that is used to access
tools. When the administrator tries to use remote desktop to log in to the
server, the administrator sees the GUI is crashing. Which of the following
methods can the administrator use to troubleshoot the server effectively?
SSH
A company wants to remove information from past users' hard drives in
order to reuse the hard drives. Which of the following is the MOST secure
method?
Using disk-wiping software
A user is having phone issues after installing a new application that claims
to optimize performance. The user downloaded the application directly
, Page 2 of 27
from the vendor's website and is now experiencing high network
utilization and is receiving repeated security warnings. Which of the
following should the technician perform FIRST to mitigate the issue?
Uninstall the fraudulent application.
A company wants to remove information from past users' hard drives in
order to reuse the hard drives. Which of the following is the MOST secure
method?
Using disk-wiping software
A user is having phone issues after installing a new application that claims
to optimize performance. The user downloaded the application directly
from the vendor's website and is now experiencing high network
utilization and is receiving repeated security warnings. Which of the
following should the technician perform FIRST to mitigate the issue?
Uninstall the fraudulent application.
A change advisory board just approved a change request. Which of the
following is the MOST likely next step in the change process?
End user acceptance
A user calls the help desk to report that none of the files on a PC will open.
The user also indicates a program on the desktop is requesting payment
in exchange for file access. A technician verifies the user's PC is infected
with ransomware. Which of the following should the technician do FIRST?
Quarantine the system
A company is issuing smartphone to employees and needs to ensure data
is secure if the devices are lost or stolen. Which of the following provides
the BEST solution?
Remote wipe
, Page 3 of 27
A user reports seeing random, seemingly non-malicious advertisement
notifications in the Windows 10 Action Center. The notifications indicate
the advertisements are coming from a web browser. Which of the
following is the BEST solution for a technician to implement?
Disable the browser from sending notifications to the Action Center.
After clicking on a link in an email, a Chief Financial Officer (CFO) received
the following error:The CFO then reported the incident to a technician. The
link is purportedly to the organization's bank. Which of the following
should the technician perform FIRST?
Instruct the CFO to exit the browser.
A help desk technician is troubleshooting a workstation in a SOHO
environment that is running above normal system baselines. The
technician discovers an unknown executable with a random string name
running on the system. The technician terminates the process, and the
system returns to normal operation. The technician thinks the issue was
an infected file, but the antivirus is not detecting a threat. The technician is
concerned other machines may be infected with this unknown virus.
Which of the following is the MOST effective way to check other machines
on the network for this unknown threat?
Manually check each machine.
A laptop user is visually impaired and requires a different cursor color.
Which of the following OS utilities is used to change the color of the
cursor?
Ease of Access Center
A manager reports that staff members often forget the passwords to their
mobile devices and applications. Which of the following should the
systems administrator do to reduce the number of help desk tickets
submitted?
