Update ) Principles of
Management | Test Prep Questions
with Answers | Grade A | 100%
Correct (Verified Solutions) - WGU
Question:
Which of the following methods for managing resistance to change is
relatively easy but has a drawback of being too expensive in many
cases?
a. Education and communication
b. Negotiation and rewards
c. Explicit and implicit coercion
d. Participation and involvement
e. Manipulation and cooptation
Answer:
Negotiation and rewards
,Question:
Which of the following methods for managing resistance to change is most
likely to work best when there is a lack of information or
inaccurate information and analysis about the change?
a. Facilitation and support
b. Negotiation and awards
c. Education and communication
d. Explicit and implicit coercion
e. Manipulation and cooptation
Answer:
Education and communication
Question:
Which of the following refers to a systemwide application of behavioral
science knowledge to improve and reinforce the strategies,
structures, and processes that lead to organization effectiveness?
a. Organizational refreezing
b. Organization positioning
c. Organization development
d. Organizational orientation
e. Organizational integration
Answer:
Organization development
,Question:
Which of the following change-specific reasons for resistance is likely to occur
when people think a change will cause them to lose something of value?
a. Surprise
b. Misunderstanding
c. Different assessments
d. Self-interest
e. Management tactics
Answer:
Self-interest
Question:
The final step in managing resistance involves strengthening new behaviors
that support a change and is referred to as ____.
a. Refreezing
b. Moving
c. Enforcing
d. Solidifying
e. stabilizing
Answer:
refreezing
, Question:
In leading change in an organization, _____ refers to putting together a group
with enough power to lead a change.
a. empowering broad-based action
b. consolidating gains
c. communicating the change vision
d. anchoring new approaches
e. creating a guiding coalition
Answer:
creating a guiding coalition
Question:
Which of the following is a difference between reactive and proactive
changes?
a. Proactive change implies being a follower, whereas reactive change implies
being a leader.
b. Proactive change is initiated after a performance gap has occurred, whereas
reactive change takes place before a performance gap has occurred.
c. Reactive change involves responding to a problem, whereas proactive
change involves preparing for an uncertain future.
d. Reactive change is often more effective than proactive change.
e. Reactive change focuses on long-term goals, whereas proactive change
focuses on short-term goals.
Answer:
Reactive change involves responding to a problem, whereas proactive change
involves preparing for an uncertain future.