C483 / C483 Pre- Assessment V2
(Latest Update )
Principles of Management |
Questions and Answers | Grade A |
100% Correct (Verified Solutions) -
WGU
Question:
A team leader realizes that conflict is developing between several members of
the team despite the fact that the group just began meeting a few days before.
The primary issue stems from unclear and inefficient organizational policies.
What type of conflict should be managed by the team leader?
Answer:
Structural conflict
,Question:
After several months of team work, it has become apparent to a manager that
not all the team members are getting the same periodic updates about basic
issues. The conflict has caused decision-making to slow down and goals are
not being met.
Which strategy should be used to manage the conflict?
Answer:
Improve communication among team members to reduce conflict and
increase goal attainment
Question:
A diverse group of employees representing every major functional area of the
organization have been chosen to form a team to work on a transformational
project. The team leader would like to minimize group conflict since the
project has a very short time frame.
Which strategy should be used to meet this goal?
Answer:
Engage team members by having a broad and honest discussion about
important issues to build team cohesion during the first meeting
,Question:
The members of a department are planning a working lunch at a local
restaurant. Differences of opinion exist among the team regarding where to
go, based upon cost, distance from the office, how easily the team will be able
to get work done, and the ease of parking. While some discussion occurs, all
of the employees easily come to consensus on a decision that is supported by
all.
Which conflict management strategy did the employees use to manage this
disagreement?
Answer:
Collaborating
Question:
According to the Thomas-Kilmann Conflict Mode Instrument, which conflict
management strategy is evident when an individual displays a high degree of
assertiveness and a low degree of cooperation?
Answer:
Competing
, Question:
Members of a team are stating their views about project goals.
Which conflict management strategy should the team manager use if conflict
arises?
Answer:
Ask questions
Question:
The director of human resources is talking with a manager about harassment
claims made by some employees. The manager leans forward, points a finger
at the director, and makes accusations of bias and bullying.The director
explains that the claims are vague at this point and confidentiality will be
maintained while more facts are gathered. The manager expresses relief that
punitive actions will not automatically be taken.
Which model of communication is being used in this situation?
Answer:
Interaction
(Latest Update )
Principles of Management |
Questions and Answers | Grade A |
100% Correct (Verified Solutions) -
WGU
Question:
A team leader realizes that conflict is developing between several members of
the team despite the fact that the group just began meeting a few days before.
The primary issue stems from unclear and inefficient organizational policies.
What type of conflict should be managed by the team leader?
Answer:
Structural conflict
,Question:
After several months of team work, it has become apparent to a manager that
not all the team members are getting the same periodic updates about basic
issues. The conflict has caused decision-making to slow down and goals are
not being met.
Which strategy should be used to manage the conflict?
Answer:
Improve communication among team members to reduce conflict and
increase goal attainment
Question:
A diverse group of employees representing every major functional area of the
organization have been chosen to form a team to work on a transformational
project. The team leader would like to minimize group conflict since the
project has a very short time frame.
Which strategy should be used to meet this goal?
Answer:
Engage team members by having a broad and honest discussion about
important issues to build team cohesion during the first meeting
,Question:
The members of a department are planning a working lunch at a local
restaurant. Differences of opinion exist among the team regarding where to
go, based upon cost, distance from the office, how easily the team will be able
to get work done, and the ease of parking. While some discussion occurs, all
of the employees easily come to consensus on a decision that is supported by
all.
Which conflict management strategy did the employees use to manage this
disagreement?
Answer:
Collaborating
Question:
According to the Thomas-Kilmann Conflict Mode Instrument, which conflict
management strategy is evident when an individual displays a high degree of
assertiveness and a low degree of cooperation?
Answer:
Competing
, Question:
Members of a team are stating their views about project goals.
Which conflict management strategy should the team manager use if conflict
arises?
Answer:
Ask questions
Question:
The director of human resources is talking with a manager about harassment
claims made by some employees. The manager leans forward, points a finger
at the director, and makes accusations of bias and bullying.The director
explains that the claims are vague at this point and confidentiality will be
maintained while more facts are gathered. The manager expresses relief that
punitive actions will not automatically be taken.
Which model of communication is being used in this situation?
Answer:
Interaction
