1-1
, TABLEOFCONTENTS
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Designof Products and Services
Chapter 4: Projects
Chapter 5: Strategic Capacity Management
Chapter 6: Learning Curves
Chapter 7: Manufacturing Processes
Chapter 8: Facility Layout
1-2
,Chapter 9: Service Processes
Chapter 10: Waiting Line Analysis and Simulation
Chapter 11: Process Designand Analysis
Chapter 12: Quality Management
Chapter 13: Statistical Quality Control
Chapter 14: Lean Supply Chains
Chapter 15: Logistics and Distribution Management
Chapter 16: Global Sourcing and Procurement
Chapter 17: TheIInternetIof Thingsand ERP
Chapter 18: Forecasting
Chapter 19: Salesand Operations Planning
Chapter 20: Inventory Management
Chapter 21: Material Requirements Planning
1-3
, Chapter 22: Workcenter Scheduling
CHAPTER 1 I
OPERATIONSAND SUPPLY CHAIN MANAGEMENT
Discussion Questions
1. Using Exhibit 1.3 asamodel, describeItheIsource-make-deliver-
return relationships in theIfollowing systems:
a. AnIairline
Source:I AircraftImanufacturer, in-flightIfood, repairIparts, computerIsystems
Make:IAircraftIandIflightIcrewIscheduling, groundIservicesIprovidedIatIairports, aircr
aftImaintenanceIandIrepair
Deliver:IOutboundIandIarrivingIpassengerIservice, baggageIhandlingI
Return:IResolveIanyIpost-
serviceIissuesIsuchIasIlostIorIdamagedIluggage
b. AnIautomobileImanufacturer
Source:I SuppliersIofIcomponentsIandIrawImaterials
Make:IManufacturingIofIvehiclesIandIcomponentsIorIsubassembliesItoIbeIsoldIasIsp
areIparts
Deliver:IDeliveryItoIandIsalesIfromIdealerships, deliveryIofIspareIpartsItoItheIwholes
aleIsystem
Return:I WarrantyIandIrecallIrepairs, trade-ins
c. AIhospital
Source:IMedicalIsupplies, cleaningIservices, disposalIservices, foodIservices, qualifie
dIpersonnel
Make:I InpatientIrooms, outpatientIclinics, emergencyIroom, operatingIrooms
Deliver:ISchedulingIpatients, providingItreatment, ambulanceIservice, familyIcouns
elingIReturn:IBillingIerrors, followIupIvisits
d. AnIinsuranceIcompany
Source:I SuppliesIneededIforItheIoffice,Iunderwriters, legalIauthorityItoIoperate
1-4
, TABLEOFCONTENTS
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Designof Products and Services
Chapter 4: Projects
Chapter 5: Strategic Capacity Management
Chapter 6: Learning Curves
Chapter 7: Manufacturing Processes
Chapter 8: Facility Layout
1-2
,Chapter 9: Service Processes
Chapter 10: Waiting Line Analysis and Simulation
Chapter 11: Process Designand Analysis
Chapter 12: Quality Management
Chapter 13: Statistical Quality Control
Chapter 14: Lean Supply Chains
Chapter 15: Logistics and Distribution Management
Chapter 16: Global Sourcing and Procurement
Chapter 17: TheIInternetIof Thingsand ERP
Chapter 18: Forecasting
Chapter 19: Salesand Operations Planning
Chapter 20: Inventory Management
Chapter 21: Material Requirements Planning
1-3
, Chapter 22: Workcenter Scheduling
CHAPTER 1 I
OPERATIONSAND SUPPLY CHAIN MANAGEMENT
Discussion Questions
1. Using Exhibit 1.3 asamodel, describeItheIsource-make-deliver-
return relationships in theIfollowing systems:
a. AnIairline
Source:I AircraftImanufacturer, in-flightIfood, repairIparts, computerIsystems
Make:IAircraftIandIflightIcrewIscheduling, groundIservicesIprovidedIatIairports, aircr
aftImaintenanceIandIrepair
Deliver:IOutboundIandIarrivingIpassengerIservice, baggageIhandlingI
Return:IResolveIanyIpost-
serviceIissuesIsuchIasIlostIorIdamagedIluggage
b. AnIautomobileImanufacturer
Source:I SuppliersIofIcomponentsIandIrawImaterials
Make:IManufacturingIofIvehiclesIandIcomponentsIorIsubassembliesItoIbeIsoldIasIsp
areIparts
Deliver:IDeliveryItoIandIsalesIfromIdealerships, deliveryIofIspareIpartsItoItheIwholes
aleIsystem
Return:I WarrantyIandIrecallIrepairs, trade-ins
c. AIhospital
Source:IMedicalIsupplies, cleaningIservices, disposalIservices, foodIservices, qualifie
dIpersonnel
Make:I InpatientIrooms, outpatientIclinics, emergencyIroom, operatingIrooms
Deliver:ISchedulingIpatients, providingItreatment, ambulanceIservice, familyIcouns
elingIReturn:IBillingIerrors, followIupIvisits
d. AnIinsuranceIcompany
Source:I SuppliesIneededIforItheIoffice,Iunderwriters, legalIauthorityItoIoperate
1-4
