Organization Development
Aantekeningen (part 1) + OD models/ theories (part 2)
Januari 2024
Blok 3
,Inhoudsopgave
Organization Development ................................................................................................................................ 1
Lecture 1: What is organization development? ................................................................................................ 5
Research process for an OD consultant......................................................................................................... 7
Organization environment: changing….. ....................................................................................................... 8
Open system .................................................................................................................................................. 9
Forms of organizational adaptation ............................................................................................................ 10
Socio-technical system ................................................................................................................................ 12
Changing the culture ................................................................................................................................... 12
Take-home message .................................................................................................................................... 13
Lecture 2: Understanding OD Process, resistance to chance and interventions .............................................. 13
The OD process ............................................................................................................................................ 14
The performance gap .................................................................................................................................. 15
Diagnosis...................................................................................................................................................... 19
Diagnostic models ....................................................................................................................................... 20
Resistance to change ................................................................................................................................... 21
General ........................................................................................................................................................ 23
Lecture 3: OD strategy and improving excellence in individuals (part 1) ........................................................ 24
Why a functional organization still? ............................................................................................................ 25
OD strategy .................................................................................................................................................. 26
Case: Philips ................................................................................................................................................. 27
An integrated approach to change model ................................................................................................... 28
The organization Iceberg Approach by Selfridge and Sokolik ..................................................................... 29
Stream Analysis ........................................................................................................................................... 30
Interventions Overview ............................................................................................................................... 31
Empowerment ............................................................................................................................................. 32
Unified model of empowerment ................................................................................................................. 32
Interpersonal Style: The Johari Window Model by palo alto 1961 ............................................................. 33
Career life planning ..................................................................................................................................... 34
Stress Management and Burnout ................................................................................................................ 34
Job Demands Resources Model by Bakker and Demerouti, 2007 ............................................................... 34
Workshop 1: Case study PoD company .......................................................................................................... 35
Lecture 4: OD strategy and improving excellence in individuals (Part 2)......................................................... 39
What is burnout? ......................................................................................................................................... 39
What are the phases of burnout? (burnout cascade) ................................................................................ 39
A healthcare case: action research approach by McCutcheon and Jung in 1990 ....................................... 40
Job demand resources model by bakker and Demerouti, 2007 .................................................................. 44
Combination of solutions ............................................................................................................................ 44
Empowering Leadership: as a strategy to involve the management .......................................................... 46
Other barriers for the intervention ............................................................................................................. 46
Other types of intervention for burn-out .................................................................................................... 46
Mindfulness based intervention by Braun, Kinser et al 2019 ...................................................................... 46
Positive psychological interventions (PPI’s) ................................................................................................ 47
Lecture 5: Developing high performance teams ............................................................................................. 48
Why teams in organizations? – Collective Intelligence ............................................................................... 48
1. Workforce diversity: 2 opposing views .............................................................................................. 50
Separation, variety, disparity by Harrison and Klein, 2007 ......................................................................... 51
, Different responses to diversity by Higgs, 1996 .......................................................................................... 52
Diversity awareness training by Sanches and Medkik, 2004 ....................................................................... 53
Cohesiveness (Janis, 1972) .......................................................................................................................... 54
Decision making ........................................................................................................................................... 56
Team conflict ............................................................................................................................................... 57
Multiple team membership and effective conditions ................................................................................. 59
Summary ...................................................................................................................................................... 60
Workshop 2: Experience session about Charismatic Leadership ..................................................................... 61
Lecture 6: Developing high performance in teams ......................................................................................... 66
Roles in groups ............................................................................................................................................ 68
Antecedents and consequences of role-related issues by Jackson and Schuler, 1985) .............................. 69
Belbin Roles ................................................................................................................................................. 69
Team building (development) by Klein et al 2009 ....................................................................................... 70
What predicts team performance overall? ................................................................................................. 72
Boundary activities by ancona and Caldwell (1992) .................................................................................... 73
Exam question: ............................................................................................................................................ 74
Lecture 7: Organizational Learning: a holistic approach ................................................................................. 76
What is organizational culture? ................................................................................................................... 79
What is a learning organization? ................................................................................................................. 79
, Exam: what to prepare?
- All slides from lectures and workshops (also charismatic leadership etc)
- 1 paper on canvas in folder ‘compulsory readings exam about diversity
- The book focus on:
o OD five stages
o Open systems perspective
o Adaptive orientation
o Socio-technical systems
o Organizational culture
o How to deal with resistance to chance: the diagnostic process is really really
important
▪ Diagnostic models like force-field analysis
o Types of intervention
▪ Behaviorial
▪ Structural
▪ Technological
o Focus on problem areas and interventions at different levels
▪ Individual
▪ Group
▪ Whole organization
How to prepare?
- Read the book
- Try to solve a few of the case studies in the book as an exercise
- Study thoroughly the paper/ article on canvas
- Last lecture is dedicated exclusively to ‘preparation for the exam’ during that we will
do together one example of exam case and solving of the case
Exam:
- 1 short case and 6 questions; 2 questions related to the case like diagnose what the
exact problem is
- 4 questions about application of theories/ models in general
- Total points 10
- Exam counts for 50%
There is no full overlap between the slides and the book and therefore not every model will
be in the book and not every model from the book will be in the slides. DO BOTH
Make sure you know the models by heart also the names of them because the specify the
model you have to use
Paper:
- Three dimensions of diversity
- Minimum, maximum, moderate
- Examples of variety and disparity
- Do not have to know methodology
Aantekeningen (part 1) + OD models/ theories (part 2)
Januari 2024
Blok 3
,Inhoudsopgave
Organization Development ................................................................................................................................ 1
Lecture 1: What is organization development? ................................................................................................ 5
Research process for an OD consultant......................................................................................................... 7
Organization environment: changing….. ....................................................................................................... 8
Open system .................................................................................................................................................. 9
Forms of organizational adaptation ............................................................................................................ 10
Socio-technical system ................................................................................................................................ 12
Changing the culture ................................................................................................................................... 12
Take-home message .................................................................................................................................... 13
Lecture 2: Understanding OD Process, resistance to chance and interventions .............................................. 13
The OD process ............................................................................................................................................ 14
The performance gap .................................................................................................................................. 15
Diagnosis...................................................................................................................................................... 19
Diagnostic models ....................................................................................................................................... 20
Resistance to change ................................................................................................................................... 21
General ........................................................................................................................................................ 23
Lecture 3: OD strategy and improving excellence in individuals (part 1) ........................................................ 24
Why a functional organization still? ............................................................................................................ 25
OD strategy .................................................................................................................................................. 26
Case: Philips ................................................................................................................................................. 27
An integrated approach to change model ................................................................................................... 28
The organization Iceberg Approach by Selfridge and Sokolik ..................................................................... 29
Stream Analysis ........................................................................................................................................... 30
Interventions Overview ............................................................................................................................... 31
Empowerment ............................................................................................................................................. 32
Unified model of empowerment ................................................................................................................. 32
Interpersonal Style: The Johari Window Model by palo alto 1961 ............................................................. 33
Career life planning ..................................................................................................................................... 34
Stress Management and Burnout ................................................................................................................ 34
Job Demands Resources Model by Bakker and Demerouti, 2007 ............................................................... 34
Workshop 1: Case study PoD company .......................................................................................................... 35
Lecture 4: OD strategy and improving excellence in individuals (Part 2)......................................................... 39
What is burnout? ......................................................................................................................................... 39
What are the phases of burnout? (burnout cascade) ................................................................................ 39
A healthcare case: action research approach by McCutcheon and Jung in 1990 ....................................... 40
Job demand resources model by bakker and Demerouti, 2007 .................................................................. 44
Combination of solutions ............................................................................................................................ 44
Empowering Leadership: as a strategy to involve the management .......................................................... 46
Other barriers for the intervention ............................................................................................................. 46
Other types of intervention for burn-out .................................................................................................... 46
Mindfulness based intervention by Braun, Kinser et al 2019 ...................................................................... 46
Positive psychological interventions (PPI’s) ................................................................................................ 47
Lecture 5: Developing high performance teams ............................................................................................. 48
Why teams in organizations? – Collective Intelligence ............................................................................... 48
1. Workforce diversity: 2 opposing views .............................................................................................. 50
Separation, variety, disparity by Harrison and Klein, 2007 ......................................................................... 51
, Different responses to diversity by Higgs, 1996 .......................................................................................... 52
Diversity awareness training by Sanches and Medkik, 2004 ....................................................................... 53
Cohesiveness (Janis, 1972) .......................................................................................................................... 54
Decision making ........................................................................................................................................... 56
Team conflict ............................................................................................................................................... 57
Multiple team membership and effective conditions ................................................................................. 59
Summary ...................................................................................................................................................... 60
Workshop 2: Experience session about Charismatic Leadership ..................................................................... 61
Lecture 6: Developing high performance in teams ......................................................................................... 66
Roles in groups ............................................................................................................................................ 68
Antecedents and consequences of role-related issues by Jackson and Schuler, 1985) .............................. 69
Belbin Roles ................................................................................................................................................. 69
Team building (development) by Klein et al 2009 ....................................................................................... 70
What predicts team performance overall? ................................................................................................. 72
Boundary activities by ancona and Caldwell (1992) .................................................................................... 73
Exam question: ............................................................................................................................................ 74
Lecture 7: Organizational Learning: a holistic approach ................................................................................. 76
What is organizational culture? ................................................................................................................... 79
What is a learning organization? ................................................................................................................. 79
, Exam: what to prepare?
- All slides from lectures and workshops (also charismatic leadership etc)
- 1 paper on canvas in folder ‘compulsory readings exam about diversity
- The book focus on:
o OD five stages
o Open systems perspective
o Adaptive orientation
o Socio-technical systems
o Organizational culture
o How to deal with resistance to chance: the diagnostic process is really really
important
▪ Diagnostic models like force-field analysis
o Types of intervention
▪ Behaviorial
▪ Structural
▪ Technological
o Focus on problem areas and interventions at different levels
▪ Individual
▪ Group
▪ Whole organization
How to prepare?
- Read the book
- Try to solve a few of the case studies in the book as an exercise
- Study thoroughly the paper/ article on canvas
- Last lecture is dedicated exclusively to ‘preparation for the exam’ during that we will
do together one example of exam case and solving of the case
Exam:
- 1 short case and 6 questions; 2 questions related to the case like diagnose what the
exact problem is
- 4 questions about application of theories/ models in general
- Total points 10
- Exam counts for 50%
There is no full overlap between the slides and the book and therefore not every model will
be in the book and not every model from the book will be in the slides. DO BOTH
Make sure you know the models by heart also the names of them because the specify the
model you have to use
Paper:
- Three dimensions of diversity
- Minimum, maximum, moderate
- Examples of variety and disparity
- Do not have to know methodology
