NE-BC CERTIFICATION REVIEW
QUESTIONS WITH COMPLETE
ANSWERS
Goleman's self awareness competencies - ANSWER-accurate self assessment, self
confidence (knowing worth), emotional self awareness (recognizing your emotions
and their impact.
Carl Rodger's Three Qualities of an Effective Leader - ANSWER-Congruence (being
genuine), unconditional positive regard, empathy builds trust
Who takes the lead in change management after the preliminary steps are in place?
- ANSWER-The Nurse Executive
What, in the initial phase of vision and changed, does the nurse executive facilitate
to gain support? - ANSWER-Consensus building
Peter Drucker - ANSWER-Knowledge workforce - the system must serve the worker
Professional Practice Model - ANSWER-Focus is on the patient, nurses integrate
care, IDT approach, continuum of care, technology, focus on results (quality and
cost)
Payer Mix - ANSWER-Who pays - Medicaid, Medicare, Indemnity Insurance,
Managed Care (HMO), Malpractice Insurance
Legal Practice Activities - ANSWER-Licensure, Hiring, Safety, Confidentiality
Laws Protecting Populations - ANSWER-Elders, EMTALA/Emergent Patients
Laws Defining Standards and Conditions of Care - ANSWER-CMS Regulations,
CDC Reporting, Fraud Reporting
Hatch Act - Allowable Activities - ANSWER-Register, Vote, Contribute money to
political organizations, join political party, campaign for candidates, be a candidate in
as non-partisan election
Hatch Act - Forbidden Activities - ANSWER-Solicit or receive contributions from the
public, display partisan materials at work, use official authority/credentials to
influence election, solicit or discourage political position of anyone doing business
with, be a candidate in a partisan election
False Claims Act of 1986 - ANSWER--Knowingly presenting a false claim for
payment
-Making a false record to get a false claim paid
, Medicare and Medicaid Patient Protection Act of 1987 - ANSWER-Anti-kickback
statute preventing solicitation or remuneration for referrals for services paid under
Medicare or Medicaid
Oversight of Fraud Investigations - ANSWER-Office of the Inspector General
Governing Board - ANSWER-Accountable for Fiduciary Responsibilities,
Credentialing, Performance Management
Levels of Evidence that can be generalized and are IRB reviewed - ANSWER-Meta
Analysis, Systematic Review, Randomized Control Trial
Levels of Evidence that are not sensitive or generalizable - ANSWER-Cohort
Studies, Case Control Studies, Case Reports, Animal Research
Authority - ANSWER-Power to delegate
Line Authority - ANSWER-Ability to direct work to others
Staff Authority - ANSWER-Ability to advise but no ability to assign work
Chain of Command - ANSWER-Lines of authority and responsibility
Unity of Command - ANSWER-One person-one boss, employee only reports to one
manager
Responsibility - ANSWER-Obligation to perform
Characteristics of Just Culture - ANSWER-Transparency, Accountability, Shared
Values, Discovery
Theory of Constraints - 5 Steps - ANSWER-Identify constraint, focused process
improvement, processes, evaluate, repeat
Quality Management - ANSWER-A total commitment by everyone in an organization
to improve the quality of procedures and products by reducing waste, errors, and
defects - focuses on the customer
Quality Management - Internal Customers - ANSWER-Employees
Quality Management - External Customers - ANSWER-Patients, families, visitors,
physicians, insurance companies, regulators
Total Quality Management (TQM) - ANSWER-a management philosophy that
focuses on satisfying customers through empowering employees to be an active part
of continuous quality improvement
Continuous Quality Improvement (CQI) - ANSWER-Process of systematically
investigating ways to improve processes and care
QUESTIONS WITH COMPLETE
ANSWERS
Goleman's self awareness competencies - ANSWER-accurate self assessment, self
confidence (knowing worth), emotional self awareness (recognizing your emotions
and their impact.
Carl Rodger's Three Qualities of an Effective Leader - ANSWER-Congruence (being
genuine), unconditional positive regard, empathy builds trust
Who takes the lead in change management after the preliminary steps are in place?
- ANSWER-The Nurse Executive
What, in the initial phase of vision and changed, does the nurse executive facilitate
to gain support? - ANSWER-Consensus building
Peter Drucker - ANSWER-Knowledge workforce - the system must serve the worker
Professional Practice Model - ANSWER-Focus is on the patient, nurses integrate
care, IDT approach, continuum of care, technology, focus on results (quality and
cost)
Payer Mix - ANSWER-Who pays - Medicaid, Medicare, Indemnity Insurance,
Managed Care (HMO), Malpractice Insurance
Legal Practice Activities - ANSWER-Licensure, Hiring, Safety, Confidentiality
Laws Protecting Populations - ANSWER-Elders, EMTALA/Emergent Patients
Laws Defining Standards and Conditions of Care - ANSWER-CMS Regulations,
CDC Reporting, Fraud Reporting
Hatch Act - Allowable Activities - ANSWER-Register, Vote, Contribute money to
political organizations, join political party, campaign for candidates, be a candidate in
as non-partisan election
Hatch Act - Forbidden Activities - ANSWER-Solicit or receive contributions from the
public, display partisan materials at work, use official authority/credentials to
influence election, solicit or discourage political position of anyone doing business
with, be a candidate in a partisan election
False Claims Act of 1986 - ANSWER--Knowingly presenting a false claim for
payment
-Making a false record to get a false claim paid
, Medicare and Medicaid Patient Protection Act of 1987 - ANSWER-Anti-kickback
statute preventing solicitation or remuneration for referrals for services paid under
Medicare or Medicaid
Oversight of Fraud Investigations - ANSWER-Office of the Inspector General
Governing Board - ANSWER-Accountable for Fiduciary Responsibilities,
Credentialing, Performance Management
Levels of Evidence that can be generalized and are IRB reviewed - ANSWER-Meta
Analysis, Systematic Review, Randomized Control Trial
Levels of Evidence that are not sensitive or generalizable - ANSWER-Cohort
Studies, Case Control Studies, Case Reports, Animal Research
Authority - ANSWER-Power to delegate
Line Authority - ANSWER-Ability to direct work to others
Staff Authority - ANSWER-Ability to advise but no ability to assign work
Chain of Command - ANSWER-Lines of authority and responsibility
Unity of Command - ANSWER-One person-one boss, employee only reports to one
manager
Responsibility - ANSWER-Obligation to perform
Characteristics of Just Culture - ANSWER-Transparency, Accountability, Shared
Values, Discovery
Theory of Constraints - 5 Steps - ANSWER-Identify constraint, focused process
improvement, processes, evaluate, repeat
Quality Management - ANSWER-A total commitment by everyone in an organization
to improve the quality of procedures and products by reducing waste, errors, and
defects - focuses on the customer
Quality Management - Internal Customers - ANSWER-Employees
Quality Management - External Customers - ANSWER-Patients, families, visitors,
physicians, insurance companies, regulators
Total Quality Management (TQM) - ANSWER-a management philosophy that
focuses on satisfying customers through empowering employees to be an active part
of continuous quality improvement
Continuous Quality Improvement (CQI) - ANSWER-Process of systematically
investigating ways to improve processes and care
