ENG2604
Assignment 1
(COMPLETE
ANSWERS)
Semester 1 2025 -
DUE March 2025
Abstract
FOR ASSISTANCECONTACT:
, ENG2604 Assignment 1 (COMPLETE
ANSWERS) Semester 1 2025 - DUE March
2025
Background You are the publicist for a large retail
store. A customer recently purchased essential
household items from one of your regional
branches. Unfortunately, the customer and their
family fell ill after consuming the products. Upon
investigation, it was found that some items had
expired or were improperly stored. The customer
has written a formal complaint demanding an
explanation and a resolution. Given the seriousness
of the complaint, they may escalate the issue to
the media or take legal action if they are not
satisfied with your response. Instruction 1) Choose
one of the following customer complaint scenarios
and write a 400-word email response addressing
the issue. • Scenario A: The food products were
past their expiry date but were still sold due to an
inventory management error. • Scenario B: The
fresh produce (fruits/vegetables) was contaminated
due to improper storage at the branch. • Scenario
C: The canned goods contained foreign objects
(e.g., plastic, metal pieces), leading to food
poisoning concerns.
Subject: Urgent Response to Your Complaint Regarding Expired Food Products
Assignment 1
(COMPLETE
ANSWERS)
Semester 1 2025 -
DUE March 2025
Abstract
FOR ASSISTANCECONTACT:
, ENG2604 Assignment 1 (COMPLETE
ANSWERS) Semester 1 2025 - DUE March
2025
Background You are the publicist for a large retail
store. A customer recently purchased essential
household items from one of your regional
branches. Unfortunately, the customer and their
family fell ill after consuming the products. Upon
investigation, it was found that some items had
expired or were improperly stored. The customer
has written a formal complaint demanding an
explanation and a resolution. Given the seriousness
of the complaint, they may escalate the issue to
the media or take legal action if they are not
satisfied with your response. Instruction 1) Choose
one of the following customer complaint scenarios
and write a 400-word email response addressing
the issue. • Scenario A: The food products were
past their expiry date but were still sold due to an
inventory management error. • Scenario B: The
fresh produce (fruits/vegetables) was contaminated
due to improper storage at the branch. • Scenario
C: The canned goods contained foreign objects
(e.g., plastic, metal pieces), leading to food
poisoning concerns.
Subject: Urgent Response to Your Complaint Regarding Expired Food Products
