CHAA exam Questions and Answers 100%
Correct
What does HEAT stand for? Hear them out, empathize with the customer, apologize, take
responsibility for actions
Eating A way we do not communicate
Encoding, transmission, decoding Three steps to communication
Calling the patient 'dear' What is a way to NOT provide compassion and respect to the
patient?
Patient scheduling, insurance verification, final billing Part of the revenue cycle
It applies to patients covered by one insurance plan False statement about Coordination
of Benefits
, Patient's diagnosis What is not an access role in revenue cycle which is enhanced by staff
training
Access keys NAHAM has developed a series of guidelines that identify performance
criteria, explain how to measure them and provide Good/Better/Best benchmarks for facilities to
measure. These guidelines are called what?
Kiosks in the Access areas have resulted in shorter patient wait times What is not an
example of how Access staff influence the revenue cycle?
When eligibility ends What does not need to be checked when checking insurance
eligibility?
The amount the insurance company requires you to pay before insurance pays What is a
deductible?
True Successful insurance verification doesn't automatically mean insurance will pay for
charges incurred during a visit
Correct
What does HEAT stand for? Hear them out, empathize with the customer, apologize, take
responsibility for actions
Eating A way we do not communicate
Encoding, transmission, decoding Three steps to communication
Calling the patient 'dear' What is a way to NOT provide compassion and respect to the
patient?
Patient scheduling, insurance verification, final billing Part of the revenue cycle
It applies to patients covered by one insurance plan False statement about Coordination
of Benefits
, Patient's diagnosis What is not an access role in revenue cycle which is enhanced by staff
training
Access keys NAHAM has developed a series of guidelines that identify performance
criteria, explain how to measure them and provide Good/Better/Best benchmarks for facilities to
measure. These guidelines are called what?
Kiosks in the Access areas have resulted in shorter patient wait times What is not an
example of how Access staff influence the revenue cycle?
When eligibility ends What does not need to be checked when checking insurance
eligibility?
The amount the insurance company requires you to pay before insurance pays What is a
deductible?
True Successful insurance verification doesn't automatically mean insurance will pay for
charges incurred during a visit
