MGMT 3720 EXAM 4 QUESTIONS AND ANSWERS GRADED A+
Conflict - Answers A process that begins when one party perceives that another party has negatively
affected or is about to negatively affect, something that the first party cares about.
- If no one is aware of a conflict, then it is
generally agreed no conflict exists.
- Also needed to begin the conflict process are
opposition or incompatibility and interaction.
Functional conflict - Answers supports the goal of the group and improves its performance
Dysfunctional Conflict - Answers conflict that hinders group performance
Three types of clinflict - Answers task, relationship, process conflict
Task Conflict - Answers relates to the content and goals of the group
Relationship conflict - Answers focuses on interpersonal relationships
Process conflict - Answers is about how the work gets done
Loci of conflict - Answers dyadic, intragroup, and intergroup conflict
Dyadic conflict - Answers is conflict between two people
Intragroup conflict - Answers occurs within a group or a team
Intergroup conflict - Answers is a conflict between groups or teams
5 stages of the conflict process - Answers Stage 1: Potential opposition or incompatibility
Stage 2: Cognition and personalization:
Stage 3: Intentions
Stage 4: Behavior
Stage 5: Outcomes
Constructive conflict - Answers Improves the quality of decisions, stimulates
creativity and innovation, encourages
interest and curiosity, provides the medium
through which problems can be aired and
, tensions released, and fosters an
environment of self-evaluation and change
Destructive conflict - Answers Breeds discontent, reduces group
effectiveness, and threatens the group's
survival
Negotiation - Answers is a process in which two or
more parties exchange goods or services and
attempt to agree upon the exchange rate for
them.
Right conditions for integrative bargaining - Answers - Parties who are open with information and
candid about their concerns.
- A sensitivity by both parties to the other's
needs.
- The ability to trust one another.
- A willingness by both parties to maintain
flexibility.
5 steps of negotiation - Answers 1. Preparation and planning
2. Definition of ground rules
3. Clarification and justification
4. Bargaining and problem solving
5. Closure and implementation
Reputation - Answers the way other people think and talk about you
Third party negotiators - Answers - A mediator
- An arbitrator
- A conciliator
Conflict - Answers A process that begins when one party perceives that another party has negatively
affected or is about to negatively affect, something that the first party cares about.
- If no one is aware of a conflict, then it is
generally agreed no conflict exists.
- Also needed to begin the conflict process are
opposition or incompatibility and interaction.
Functional conflict - Answers supports the goal of the group and improves its performance
Dysfunctional Conflict - Answers conflict that hinders group performance
Three types of clinflict - Answers task, relationship, process conflict
Task Conflict - Answers relates to the content and goals of the group
Relationship conflict - Answers focuses on interpersonal relationships
Process conflict - Answers is about how the work gets done
Loci of conflict - Answers dyadic, intragroup, and intergroup conflict
Dyadic conflict - Answers is conflict between two people
Intragroup conflict - Answers occurs within a group or a team
Intergroup conflict - Answers is a conflict between groups or teams
5 stages of the conflict process - Answers Stage 1: Potential opposition or incompatibility
Stage 2: Cognition and personalization:
Stage 3: Intentions
Stage 4: Behavior
Stage 5: Outcomes
Constructive conflict - Answers Improves the quality of decisions, stimulates
creativity and innovation, encourages
interest and curiosity, provides the medium
through which problems can be aired and
, tensions released, and fosters an
environment of self-evaluation and change
Destructive conflict - Answers Breeds discontent, reduces group
effectiveness, and threatens the group's
survival
Negotiation - Answers is a process in which two or
more parties exchange goods or services and
attempt to agree upon the exchange rate for
them.
Right conditions for integrative bargaining - Answers - Parties who are open with information and
candid about their concerns.
- A sensitivity by both parties to the other's
needs.
- The ability to trust one another.
- A willingness by both parties to maintain
flexibility.
5 steps of negotiation - Answers 1. Preparation and planning
2. Definition of ground rules
3. Clarification and justification
4. Bargaining and problem solving
5. Closure and implementation
Reputation - Answers the way other people think and talk about you
Third party negotiators - Answers - A mediator
- An arbitrator
- A conciliator
