MGMT 3720 Exam 1 Questions with Correct Answers Latest Update 2025

MGMT 3720 Exam 1 Questions with Correct Answers Latest Update 2025 What are the four management functions? - Answers Planning, organizing, leading and controlling. These all involve effective interpersonal skills for communication The ten roles or sets of behavior attributable to jobs are divided into three categories of - Answers interpersonal roles, informational roles, and decisional roles What are the 3 types of management skills? - Answers technical skills: applying information, human skills: communicating information, and conceptual skills: the ability to analyze and make decisions What are the four managerial activities? - Answers traditional management, communication, human resource management, and networking Organizational behavior is determined by 3 things that are - Answers Individuals, groups and structures Behavior is generally... - Answers predictable Evidence-Based Management (EBM) - Answers argues for managers to make decisions based on management. What are the major behavioral science disciplines that contribute to organizational behavior? - Answers psychology, social psychology, sociology and anthropology Contingency variables - Answers situational factors that moderate the relationship between the IV and DV What is the basic OB model? - Answers inputs -> processes -> outcomes...and then back to inputs. Works at individual, group and organizational levels The most important human output contribution to organizational behavior is - Answers task performance Citizen Behavior - Answers Performance BEYOND expectations Withdrawal Behavior - Answers Sets of actions that employees take to separate themselves from an organizations Surface level Diversity - Answers Diversity on a demographic scale Deep Level Diversity - Answers Diversity more on a personal value scale Employees are often unwilling to accommodate most with ____ dissability - Answers mental Tenure is almost always a - Answers good thing What are the three components of attitude? - Answers Cognitive, Affective, and behavioral. I KNOW IT, I FEEL IT, I DO IT. Cognitive Dissonance - Answers Basically cognitive discomfort. We think one thing, but we feel another. In order to deal with dissonance, we rationalize it our heads to keep on tootin. Moderating Variables - Answers the variables that influence attitudes and therefore, behaviors Attitude predicts - Answers behavior Job Involvement - Answers How much do I identify with the work I do? Logical Empowerment - Answers How much influence do I believe I have in my job? 3 dimensions of organizational commitment - Answers affective (emotional attachment), continuance commitment (economic value of staying), normative (moral or ethical obligations) Perceived Organizational Support - Answers How much does my organization care about me? How much does money influence job satisfaction? - Answers After 40,000, there is really no relationship What are the four employee responses to dissatisfaction? - Answers voice, loyalty, exit and neglect The Myth of Rationality - Answers Emotions were seen as irrational Past View of Emotionality - Answers Emotions were believed to be disruptive and only negative emotions were observed Affect - Answers covers a broad range of feelings people exprience Emotion - Answers Generally caused by something or someone; intense but generally short lived Mood - Answers Generally not caused by something specific; usually less intense but longer lived. DA FUNK The 6 basic emotions are - Answers anger, fear, sadness, happiness, disgust, surprise Emotional Dissonance - Answers having to project one emotion while feeling another Surface acting - Answers displaying required emotions Deep acting - Answers displaying actual felt emotions Affective Events Theory - Answers Job satisfaction and job performance are often based on emotional reaction and personal dispositions which are triggered by work environment and work events. Emotional Intelligence - Answers a person's ability to be self aware and detect emotions in others. Not a lot of statistical support Employee deviance - Answers employees that act to violate norms and threaten the organization