SCM 413 Midterm 2024/2025 Exam
Questions and Answers | A+ Score
Assured
Performance cycle uncertainty has the following trait: ______. - 🧠ANSWER
✔✔the larger the variance to desired goal, the bigger the impact
Logistics systems should be designed to achieve customer service goals
while maintaining lowest possible financial investment in ______. -
🧠ANSWER ✔✔inventory
Warehousing, Materials Handling, and Packaging are unique in the sense
that they ______. - 🧠ANSWER ✔✔are an integral part of the other logistics
areas
Performance cycles contain which of the following? - 🧠ANSWER ✔✔Inputs
and outputs
The logistics value proposition is ______. - 🧠ANSWER ✔✔the unique
commitment of a firm to an individual or customer group
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
1
STATEMENT. ALL RIGHTS RESERVED
,In general, offering consumers higher levels of service output in terms of
greater spatial convenience or product variety ______. - 🧠ANSWER
✔✔results in higher logistics and distribution cost
On-time delivery is an aspect of a firm's performance in ______. -
🧠ANSWER ✔✔operational performance
In Terry Esper's TedX video from Ohios State University, he concluded by
saying that logistics can give someone ________. - 🧠ANSWER ✔✔dignity
Orders shipped complete is a measure of: - 🧠ANSWER ✔✔Availability
The gap reflecting management's lack of knowledge or understanding of
the customer is related to a gap in: - 🧠ANSWER ✔✔Knowledge
A focus on customer requirements is associated with: - 🧠ANSWER
✔✔Customer Success
Providing value-added services is a critical aspect of ______. - 🧠ANSWER
✔✔customer success
An omnichannel supply chain is one that ______. - 🧠ANSWER ✔✔refers to
the firm's ability to serve consumers direct and through many other channel
partners
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
2
STATEMENT. ALL RIGHTS RESERVED
, Which of the following statements most clearly expresses a company's
commitment to "customer success"? - 🧠ANSWER ✔✔"We attempt to meet
the requirements of our customers."
Warehouse facilities used for inbound materials are known as: -
🧠ANSWER ✔✔Supply facing warehouses
The practice when inventory from multiple locations is received and
combined for shipments to customers is called: - 🧠ANSWER
✔✔Consolidation
Positioning inventory in a local market warehouse in anticipation of
responding to customer need during the critical sales period is called: -
🧠ANSWER ✔✔Spot-stocking
Service reliability involves the combined attributes of logistics and concerns
a firm's ability to perform all order-related activities as well as provide
customers with critical information regarding logistical operations and
status. - 🧠ANSWER ✔✔True
Today, in class we learend that DHL provides logistics services to: -
🧠ANSWER ✔✔F1 racing
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
3
STATEMENT. ALL RIGHTS RESERVED
Questions and Answers | A+ Score
Assured
Performance cycle uncertainty has the following trait: ______. - 🧠ANSWER
✔✔the larger the variance to desired goal, the bigger the impact
Logistics systems should be designed to achieve customer service goals
while maintaining lowest possible financial investment in ______. -
🧠ANSWER ✔✔inventory
Warehousing, Materials Handling, and Packaging are unique in the sense
that they ______. - 🧠ANSWER ✔✔are an integral part of the other logistics
areas
Performance cycles contain which of the following? - 🧠ANSWER ✔✔Inputs
and outputs
The logistics value proposition is ______. - 🧠ANSWER ✔✔the unique
commitment of a firm to an individual or customer group
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
1
STATEMENT. ALL RIGHTS RESERVED
,In general, offering consumers higher levels of service output in terms of
greater spatial convenience or product variety ______. - 🧠ANSWER
✔✔results in higher logistics and distribution cost
On-time delivery is an aspect of a firm's performance in ______. -
🧠ANSWER ✔✔operational performance
In Terry Esper's TedX video from Ohios State University, he concluded by
saying that logistics can give someone ________. - 🧠ANSWER ✔✔dignity
Orders shipped complete is a measure of: - 🧠ANSWER ✔✔Availability
The gap reflecting management's lack of knowledge or understanding of
the customer is related to a gap in: - 🧠ANSWER ✔✔Knowledge
A focus on customer requirements is associated with: - 🧠ANSWER
✔✔Customer Success
Providing value-added services is a critical aspect of ______. - 🧠ANSWER
✔✔customer success
An omnichannel supply chain is one that ______. - 🧠ANSWER ✔✔refers to
the firm's ability to serve consumers direct and through many other channel
partners
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
2
STATEMENT. ALL RIGHTS RESERVED
, Which of the following statements most clearly expresses a company's
commitment to "customer success"? - 🧠ANSWER ✔✔"We attempt to meet
the requirements of our customers."
Warehouse facilities used for inbound materials are known as: -
🧠ANSWER ✔✔Supply facing warehouses
The practice when inventory from multiple locations is received and
combined for shipments to customers is called: - 🧠ANSWER
✔✔Consolidation
Positioning inventory in a local market warehouse in anticipation of
responding to customer need during the critical sales period is called: -
🧠ANSWER ✔✔Spot-stocking
Service reliability involves the combined attributes of logistics and concerns
a firm's ability to perform all order-related activities as well as provide
customers with critical information regarding logistical operations and
status. - 🧠ANSWER ✔✔True
Today, in class we learend that DHL provides logistics services to: -
🧠ANSWER ✔✔F1 racing
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
3
STATEMENT. ALL RIGHTS RESERVED
