SCM 413 Hw 2024/2025 Exam Questions
and Correct Answers | New Update
Discrepancy in space - 🧠ANSWER ✔✔refers to the fact that the location of
production activities and location of consumption are seldom the same
Discrepancy in time - 🧠ANSWER ✔✔refers to the difference in timing
between production and consumption
Discrepancy in quantity and assortment - 🧠ANSWER ✔✔refers to the
mismatch between customer demand and manufacturing supply
Spatial convenience - 🧠ANSWER ✔✔the amount of shopping time and
effort will be required on the part of the customer
Lot size - 🧠ANSWER ✔✔the number of units to be purchased in each
transaction
Waiting time - 🧠ANSWER ✔✔the amount of time the customer must wait
between ordering and receiving products
Product variety and assortment - 🧠ANSWER ✔✔differs by supply chain:
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
1
STATEMENT. ALL RIGHTS RESERVED
, Supermarkets may have over 35,000 items on the shelves
Warehouse stores generally stock 8,000 to 10,000 items with only one
brand and size of an item
Convenience stores may stock only a few hundred items
Omni-channel marketing - 🧠ANSWER ✔✔interacting with the customer
across multiple channels (brick and mortar, website, social media, mobile,
etc.)
Fundamental elements of customer service - 🧠ANSWER ✔✔availability,
service reliability, operational performance
Availability- is the capacity to have inventory when desired by a customer -
🧠ANSWER ✔✔fill rate, stock out, orders shipped complete
Operational performance- deals with the time required to deliver a
customer's order - 🧠ANSWER ✔✔speed, consistency, flexibility,
malfunction recovery
Service reliability- is a firm's ability to perform all order-related activities and
provide critical info - 🧠ANSWER ✔✔damage free, error free invoices,
shipment matches, shipped to correct location
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
2
STATEMENT. ALL RIGHTS RESERVED
and Correct Answers | New Update
Discrepancy in space - 🧠ANSWER ✔✔refers to the fact that the location of
production activities and location of consumption are seldom the same
Discrepancy in time - 🧠ANSWER ✔✔refers to the difference in timing
between production and consumption
Discrepancy in quantity and assortment - 🧠ANSWER ✔✔refers to the
mismatch between customer demand and manufacturing supply
Spatial convenience - 🧠ANSWER ✔✔the amount of shopping time and
effort will be required on the part of the customer
Lot size - 🧠ANSWER ✔✔the number of units to be purchased in each
transaction
Waiting time - 🧠ANSWER ✔✔the amount of time the customer must wait
between ordering and receiving products
Product variety and assortment - 🧠ANSWER ✔✔differs by supply chain:
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
1
STATEMENT. ALL RIGHTS RESERVED
, Supermarkets may have over 35,000 items on the shelves
Warehouse stores generally stock 8,000 to 10,000 items with only one
brand and size of an item
Convenience stores may stock only a few hundred items
Omni-channel marketing - 🧠ANSWER ✔✔interacting with the customer
across multiple channels (brick and mortar, website, social media, mobile,
etc.)
Fundamental elements of customer service - 🧠ANSWER ✔✔availability,
service reliability, operational performance
Availability- is the capacity to have inventory when desired by a customer -
🧠ANSWER ✔✔fill rate, stock out, orders shipped complete
Operational performance- deals with the time required to deliver a
customer's order - 🧠ANSWER ✔✔speed, consistency, flexibility,
malfunction recovery
Service reliability- is a firm's ability to perform all order-related activities and
provide critical info - 🧠ANSWER ✔✔damage free, error free invoices,
shipment matches, shipped to correct location
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
2
STATEMENT. ALL RIGHTS RESERVED
