TEST BANK
km
Communication in Nursing 10th Edition
km km km km
Julia Balzer Riley
km km
, Table of Contents km km
Chapter 1: Responsible, Assertive, Caring Communication in Nursing C
km km km km km km km km
hapter 2: The Client-
km km km
Nurse Relationship: A Helping Relationship Chapter 3: Solving Probl
km km km km km km km km
ems Together
km
Chapter 4: Understanding Each Other: Communication and Cult
km km km km km km km
ure Chapter 5: Demonstrating Warmth
km km km km
Chapter 6: Showing Respect C
km km km km
hapter 7: Being Genuine Chapt
km km km km
er 8: Being Empathetic Chapte
km km km km
r 9: Using Self-
km km km
Disclosure Chapter 10: Being s km km km km
pecific Chapter 11: Asking Qu
km km km km
estions Chapter 12: Expressing
km km km km
Opinions Chapter 13: Using H km km km km
umor
Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making C
km km km km km km km km km km km
hapter 15: Requesting Support
km km km
Chapter 16: Overcoming Evaluation Anxiety
km km km km km
Chapter 17: Working with Feedback Ch
km km km km km
apter 18: Using Relaxation technique
km km km km
Chapter 19: Incorporating Imagery in Professional Practice and Self-
km km km km km km km km
Care Chapter 20 Incorporating Positive Self-Talk
km km km km km
Chapter 21: Learning to Work Together in Groups
km km km km km km km
Chapter 22: The Changing World of Electronic Communicati
km km km km km km km
on Chapter 23: Learning Confrontation skills
km km km km km
Chapter 24: Refusing Unreasonable Requests
km km km km
Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Collea
km km km km km km km km km km
gues Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and
km km km km km km km km km km km
Colleagues Chapter 27: Communicating Assertively and Responsibly with Unpopular Clien
km km km km km km km km km
ts
Chapter 29: Communicating at the End-of-
km km km km km
Life Chapter 30: Continuing the Commitm
km km km km km
ent
,Balzer Riley: Communication in Nursing, 10th Edition
km km km km km
km
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
km km km km km km km
Test Bank Multi
km km
ple Choice
km
1. Which statement describes the affective aspect of learning ef
k m km k m k m k m k m k m k m
fective communication strategies?
km km
a. “The nurse km should use clear, direct statements using objective words.”
km km km km km km km km
b. “The nurse km uses body language that is congruent with the verbal message.”
km km km km km km km km km km
c. “The nurse km believes that positive communication strategies build confidence.”
km km km km km km km
d. “The nurse km practices assertive and responsible communication strategies.”
km km km km km km
ANS:C
Learning involves three domains: the cognitive aspects (understanding and meaning),
km km km km km km km km km k
maffective aspects (feelings, values, and attitudes), and psychomotor aspects (physical
km km km km km km km km km k
mcapability).Learning basic communication skills involves the cognitive domain; build
km km km km km km km km
ing confidence through a belief in the value and impact of positive communication i
km km km km km km km km km km km km km
s the affective domain; and putting skills into action is the psychomotor domain.DIF
km km km km km km km km km km km km
: Comprehension REF: p. 13 TOP: Integrated Process: Communication and Docum
km km km km km km km km km k m
entation MSC: Psychosocial Integrity
km km km
2. The nurse manager asks the staff nurse to work an extra shift. Which respon
km km km km km km km km km km km km km
se by the staff nurse is assertive and based on rational beliefs?
km km km km km km km km km km km
a. “I don’t want you upset, so I will work extra.”
km km km km km km km km km
b. “Why do I always have to cover extra shifts?”
km km km km km km km km
c. “I am not able to work an extra shift.”
km km km km km km km km
d. “If you can’t find anyone else, I will do it.”
km km km km km km km km km
ANS:C
The staff nurse may turn down even a reasonable request; an assertive response avo
km km km km km km km km km km km km km
ids irrational beliefs. Irrational beliefs occur as a result of being anxious about asser
km km km km km km km km km km km km km
tiveness or focusing on possible negative outcomes.DIF: Analysis REF: p. 8 TOP: I
km km km km km km km km km km km km
ntegrated Process: Communication and Documentation MSC: Safe and Effective Car
km km km km km km km km km
e Environment: Management of Care
km km km km
, 3. A nurse manager offers a staff nurse a choice between working 8- or 12-
km km km km km km km km km km km km km
hour shifts. Which statement, if made by the staff nurse, is nonassertive and may
km km km km km km km km km km km km km
result in a frustrated response from the nurse manager?
km km km km km km km km km
a. “I want to decide the shifts for all of the other staff nurses.”
km km km km km km km km km km km km
b. “Do whatever you want. It doesn’t really matter to me.”
km km km km km km km km km
c. “Thank you for offering me a choice. I prefer 12-hour shifts.”
km km km km km km km km km km
d. “You will never be able to give me what I really want to work.”
km km km km km km km km km km km km km
ANS:B
A statement that allows others to make decisions for a person is an example of a n
km km km km km km km km km km km km km km km km
onassertive style of communication; the response of others to a nonassertive stateme
km km km km km km km km km km km
nt may include disrespect, guilt, anger, or frustration. Statements that make choices f
km km km km km km km km km km km km
or others or that are accusations are examples of aggressive styles of communication
km km km km km km km km km km km km
; the response of others to an aggressive statement may include hurt, defensiveness,
km km km km km km km km km km km km km
or humiliation. A statement that allows making one’s own decisions is an example o
km km km km km km km km km km km km km
f assertive style of communication; the response of others to an assertive statement
km km km km km km km km km km km km km
may include mutual respect.DIF: Analysis REF: p. 7 TOP: Integrated Process: Comm
km km km km km km km km km km km
unication and Documentation MSC: Safe and Effective Care Environment: Managem
km km km km km km km km km
ent of Care
km km
4. The nurse is providing care to a patient who was admitted with heart failure.
km km km km km km km km km km km km km k
The patient has not been following the prescribed diet or taking the prescribed
m km km km km km km km km km km km km km
medications. Which type of communication approach is most important for the n
km km km km km km km km km km km
urse to use with this patient to facilitate a change in self-care behavior?
km km km km km km km km km km km km
a. Authoritative, honest, and outright communication km km km km
b. Assertive, responsible, and caring communication
km km km km
c. Aggressive, sympathetic, and realistic communication
km km km km
d. Positive, expert, and focused communication
km km km km
ANS:B
Communication must be technically responsible, assertive, and caring to facilitate a
km km km km km km km km km km km
change in behavior.DIF: Knowledge/Comprehension REF: p. 13 TOP: Integrated Pr
km km km km km km km km k m
ocess: Communication and Documentation MSC: Psychosocial Integrity
km km km km km km
5. Which are examples of a nurse who is communicating responsibly? (Se
km km km km km km km k m k m k m
lect all that apply)
km km km
a. The nurse uses profanity to respond to a client who is intoxicated and v
km km km km km km km km km km km km km
erbally abusive. km
b. The nurse helps a client talk to family members about discontin
km km km km km km km km km km
uing chemotherapy. km
km
Communication in Nursing 10th Edition
km km km km
Julia Balzer Riley
km km
, Table of Contents km km
Chapter 1: Responsible, Assertive, Caring Communication in Nursing C
km km km km km km km km
hapter 2: The Client-
km km km
Nurse Relationship: A Helping Relationship Chapter 3: Solving Probl
km km km km km km km km
ems Together
km
Chapter 4: Understanding Each Other: Communication and Cult
km km km km km km km
ure Chapter 5: Demonstrating Warmth
km km km km
Chapter 6: Showing Respect C
km km km km
hapter 7: Being Genuine Chapt
km km km km
er 8: Being Empathetic Chapte
km km km km
r 9: Using Self-
km km km
Disclosure Chapter 10: Being s km km km km
pecific Chapter 11: Asking Qu
km km km km
estions Chapter 12: Expressing
km km km km
Opinions Chapter 13: Using H km km km km
umor
Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making C
km km km km km km km km km km km
hapter 15: Requesting Support
km km km
Chapter 16: Overcoming Evaluation Anxiety
km km km km km
Chapter 17: Working with Feedback Ch
km km km km km
apter 18: Using Relaxation technique
km km km km
Chapter 19: Incorporating Imagery in Professional Practice and Self-
km km km km km km km km
Care Chapter 20 Incorporating Positive Self-Talk
km km km km km
Chapter 21: Learning to Work Together in Groups
km km km km km km km
Chapter 22: The Changing World of Electronic Communicati
km km km km km km km
on Chapter 23: Learning Confrontation skills
km km km km km
Chapter 24: Refusing Unreasonable Requests
km km km km
Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Collea
km km km km km km km km km km
gues Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and
km km km km km km km km km km km
Colleagues Chapter 27: Communicating Assertively and Responsibly with Unpopular Clien
km km km km km km km km km
ts
Chapter 29: Communicating at the End-of-
km km km km km
Life Chapter 30: Continuing the Commitm
km km km km km
ent
,Balzer Riley: Communication in Nursing, 10th Edition
km km km km km
km
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
km km km km km km km
Test Bank Multi
km km
ple Choice
km
1. Which statement describes the affective aspect of learning ef
k m km k m k m k m k m k m k m
fective communication strategies?
km km
a. “The nurse km should use clear, direct statements using objective words.”
km km km km km km km km
b. “The nurse km uses body language that is congruent with the verbal message.”
km km km km km km km km km km
c. “The nurse km believes that positive communication strategies build confidence.”
km km km km km km km
d. “The nurse km practices assertive and responsible communication strategies.”
km km km km km km
ANS:C
Learning involves three domains: the cognitive aspects (understanding and meaning),
km km km km km km km km km k
maffective aspects (feelings, values, and attitudes), and psychomotor aspects (physical
km km km km km km km km km k
mcapability).Learning basic communication skills involves the cognitive domain; build
km km km km km km km km
ing confidence through a belief in the value and impact of positive communication i
km km km km km km km km km km km km km
s the affective domain; and putting skills into action is the psychomotor domain.DIF
km km km km km km km km km km km km
: Comprehension REF: p. 13 TOP: Integrated Process: Communication and Docum
km km km km km km km km km k m
entation MSC: Psychosocial Integrity
km km km
2. The nurse manager asks the staff nurse to work an extra shift. Which respon
km km km km km km km km km km km km km
se by the staff nurse is assertive and based on rational beliefs?
km km km km km km km km km km km
a. “I don’t want you upset, so I will work extra.”
km km km km km km km km km
b. “Why do I always have to cover extra shifts?”
km km km km km km km km
c. “I am not able to work an extra shift.”
km km km km km km km km
d. “If you can’t find anyone else, I will do it.”
km km km km km km km km km
ANS:C
The staff nurse may turn down even a reasonable request; an assertive response avo
km km km km km km km km km km km km km
ids irrational beliefs. Irrational beliefs occur as a result of being anxious about asser
km km km km km km km km km km km km km
tiveness or focusing on possible negative outcomes.DIF: Analysis REF: p. 8 TOP: I
km km km km km km km km km km km km
ntegrated Process: Communication and Documentation MSC: Safe and Effective Car
km km km km km km km km km
e Environment: Management of Care
km km km km
, 3. A nurse manager offers a staff nurse a choice between working 8- or 12-
km km km km km km km km km km km km km
hour shifts. Which statement, if made by the staff nurse, is nonassertive and may
km km km km km km km km km km km km km
result in a frustrated response from the nurse manager?
km km km km km km km km km
a. “I want to decide the shifts for all of the other staff nurses.”
km km km km km km km km km km km km
b. “Do whatever you want. It doesn’t really matter to me.”
km km km km km km km km km
c. “Thank you for offering me a choice. I prefer 12-hour shifts.”
km km km km km km km km km km
d. “You will never be able to give me what I really want to work.”
km km km km km km km km km km km km km
ANS:B
A statement that allows others to make decisions for a person is an example of a n
km km km km km km km km km km km km km km km km
onassertive style of communication; the response of others to a nonassertive stateme
km km km km km km km km km km km
nt may include disrespect, guilt, anger, or frustration. Statements that make choices f
km km km km km km km km km km km km
or others or that are accusations are examples of aggressive styles of communication
km km km km km km km km km km km km
; the response of others to an aggressive statement may include hurt, defensiveness,
km km km km km km km km km km km km km
or humiliation. A statement that allows making one’s own decisions is an example o
km km km km km km km km km km km km km
f assertive style of communication; the response of others to an assertive statement
km km km km km km km km km km km km km
may include mutual respect.DIF: Analysis REF: p. 7 TOP: Integrated Process: Comm
km km km km km km km km km km km
unication and Documentation MSC: Safe and Effective Care Environment: Managem
km km km km km km km km km
ent of Care
km km
4. The nurse is providing care to a patient who was admitted with heart failure.
km km km km km km km km km km km km km k
The patient has not been following the prescribed diet or taking the prescribed
m km km km km km km km km km km km km km
medications. Which type of communication approach is most important for the n
km km km km km km km km km km km
urse to use with this patient to facilitate a change in self-care behavior?
km km km km km km km km km km km km
a. Authoritative, honest, and outright communication km km km km
b. Assertive, responsible, and caring communication
km km km km
c. Aggressive, sympathetic, and realistic communication
km km km km
d. Positive, expert, and focused communication
km km km km
ANS:B
Communication must be technically responsible, assertive, and caring to facilitate a
km km km km km km km km km km km
change in behavior.DIF: Knowledge/Comprehension REF: p. 13 TOP: Integrated Pr
km km km km km km km km k m
ocess: Communication and Documentation MSC: Psychosocial Integrity
km km km km km km
5. Which are examples of a nurse who is communicating responsibly? (Se
km km km km km km km k m k m k m
lect all that apply)
km km km
a. The nurse uses profanity to respond to a client who is intoxicated and v
km km km km km km km km km km km km km
erbally abusive. km
b. The nurse helps a client talk to family members about discontin
km km km km km km km km km km
uing chemotherapy. km
