Salesforce AI Associate Questions and
Answers| Latest Update
What is the best method to safeguard customer data privacy?
A. Automatically anonymize all customer data.
B. Track customer data consent preferences.
C. Archive customer data on a recurring schedule. ✔️✔️B.
Which type of bias results from data being labeled according to stereotypes?
A. Societal
B. Association
C. Interaction ✔️✔️A.
What is an example of Salesforce's Trusted AI Principle of Inclusivity in practice?
A. Working with human rights experts
B. Striving for model explainability
C. Testing models with diverse datasets ✔️✔️C.
What is the main focus of the Accountability principle in Salesforce's Trusted AI Principles?
A. Ensuring transparency in AI-driven recommendations and predictions
B. Taking responsibility for one's actions toward customers, partners, and society
C. Safeguarding fundamental human rights and protecting sensitive data ✔️✔️B.
Cloud Kicks wants to implement AI features on its Salesforce Platform but has concerns about
potential ethical and privacy challenges.What should they consider doing to minimize potential
AI bias?
A. Use demographic data to identify minority groups.
,B. Integrate AI models that auto-correct biased data.
C. Implement Salesforce's Trusted AI Principles. ✔️✔️C.
How does data quality impact the trustworthiness of AI-driven decisions?
A. High-quality data improves the reliability and credibility of AI-driven decisions, fostering trust
among users.
B. The use of both low-quality and high-quality data can improve the accuracy and reliability of
AI-driven decisions.
C. Low-quality data reduces the risk of overfitting the model, improving the trustworthiness of
the predictions. ✔️✔️A.
Cloud Kicks discovered multiple variations of state and country values in contact records.Which
data quality dimension is affected by this issue?
A. Consistency
B. Usage
C. Accuracy ✔️✔️A.
A customer using Einstein Prediction Builder is confused about why a certain prediction was
made.Following Salesforce's Trusted AI Principle of Transparency, which customer information
should be accessible on the Salesforce Platform?
A. An explanation of how Prediction Builder works and a link to Salesforce's Trusted AI
Principles
B. A marketing article of the product that clearly outlines the product's capabilities and features
C. An explanation of the prediction's rationale and a model card that describes how the model
was created ✔️✔️C.
An administrator at Cloud Kicks wants to ensure that a field is set up on the customer record so
their preferred name can be captured.Which Salesforce field type should the administrator use
to accomplish this?
A. Text
,B. Rich Text Area
C. Multi-Select Picklist ✔️✔️A.
A business analyst (BA) is looking to boost their company's performance by making
improvements in their sales procedures and customer service.
What AI tools could the BA employ to address these requirements?
A. Lead Scoring, Opportunity forecasting, and Case Classification
B. Cleaning up sales data and ensuring proper governance of customer support data
C. Utilizing machine learning models and predicting chatbot behavior ✔️✔️A. Lead Scoring,
Opportunity forecasting, and Case Classification
* Lead scoring, opportunity forecasting, and case categorization are important AI applications
for a business analyst (BA) aiming to enhance their company's sales processes and customer
support. These AI applications help the BA by providing data-driven insights, automating
manual tasks, and improving decision-making processes, ultimately leading to improved sales
and customer support performance.
What is a key characteristic of machine learning in the context of AI capabilities?
A. Can perfectly mimic human intelligence and decision-making
B. Relies on preprogrammed rules to make decisions
C. Utilizes algorithms to learn from data and make decisions ✔️✔️C. Utilizes algorithms to learn
from data and make decisions
* Machine learning is a type of AI that uses algorithms to learn from data and make decisions.
In the realm of AI capabilities, what is the primary function of computer vision?
, A. Analyzing and comprehending visual information
B. Improving images through image processing techniques
C. Forecasting future results using data ✔️✔️A. Analyzing and comprehending visual information
* Computer vision is a type of AI that interprets and understands visual data.
What constitutes the foundational components of AI systems?
A. Algorithms, software, and hardware elements
B. Algorithms, data, and hardware infrastructure
C. Algorithms, data, and computational resources ✔️✔️C. Algorithms, data, and computational
resources
* The core components of AI systems are algorithms, data, and computation. Algorithms
provide the rules and instructions for the AI system, data is used to train the AI system, and
computation is the process of executing the algorithms on the data.
A sales manager wants to improve Salesforce operations with AI. What AI application would
offer the greatest benefits?
A. Handling and organizing data effectively
B. Generating sales-related dashboards and reports
C. Prioritizing leads and predicting sales opportunities ✔️✔️C. Prioritizing leads and predicting
sales opportunities
* In Salesforce, AI improves sales by scoring leads and predicting future opportunities, helping
leaders prioritize leads and enhance sales processes.
Answers| Latest Update
What is the best method to safeguard customer data privacy?
A. Automatically anonymize all customer data.
B. Track customer data consent preferences.
C. Archive customer data on a recurring schedule. ✔️✔️B.
Which type of bias results from data being labeled according to stereotypes?
A. Societal
B. Association
C. Interaction ✔️✔️A.
What is an example of Salesforce's Trusted AI Principle of Inclusivity in practice?
A. Working with human rights experts
B. Striving for model explainability
C. Testing models with diverse datasets ✔️✔️C.
What is the main focus of the Accountability principle in Salesforce's Trusted AI Principles?
A. Ensuring transparency in AI-driven recommendations and predictions
B. Taking responsibility for one's actions toward customers, partners, and society
C. Safeguarding fundamental human rights and protecting sensitive data ✔️✔️B.
Cloud Kicks wants to implement AI features on its Salesforce Platform but has concerns about
potential ethical and privacy challenges.What should they consider doing to minimize potential
AI bias?
A. Use demographic data to identify minority groups.
,B. Integrate AI models that auto-correct biased data.
C. Implement Salesforce's Trusted AI Principles. ✔️✔️C.
How does data quality impact the trustworthiness of AI-driven decisions?
A. High-quality data improves the reliability and credibility of AI-driven decisions, fostering trust
among users.
B. The use of both low-quality and high-quality data can improve the accuracy and reliability of
AI-driven decisions.
C. Low-quality data reduces the risk of overfitting the model, improving the trustworthiness of
the predictions. ✔️✔️A.
Cloud Kicks discovered multiple variations of state and country values in contact records.Which
data quality dimension is affected by this issue?
A. Consistency
B. Usage
C. Accuracy ✔️✔️A.
A customer using Einstein Prediction Builder is confused about why a certain prediction was
made.Following Salesforce's Trusted AI Principle of Transparency, which customer information
should be accessible on the Salesforce Platform?
A. An explanation of how Prediction Builder works and a link to Salesforce's Trusted AI
Principles
B. A marketing article of the product that clearly outlines the product's capabilities and features
C. An explanation of the prediction's rationale and a model card that describes how the model
was created ✔️✔️C.
An administrator at Cloud Kicks wants to ensure that a field is set up on the customer record so
their preferred name can be captured.Which Salesforce field type should the administrator use
to accomplish this?
A. Text
,B. Rich Text Area
C. Multi-Select Picklist ✔️✔️A.
A business analyst (BA) is looking to boost their company's performance by making
improvements in their sales procedures and customer service.
What AI tools could the BA employ to address these requirements?
A. Lead Scoring, Opportunity forecasting, and Case Classification
B. Cleaning up sales data and ensuring proper governance of customer support data
C. Utilizing machine learning models and predicting chatbot behavior ✔️✔️A. Lead Scoring,
Opportunity forecasting, and Case Classification
* Lead scoring, opportunity forecasting, and case categorization are important AI applications
for a business analyst (BA) aiming to enhance their company's sales processes and customer
support. These AI applications help the BA by providing data-driven insights, automating
manual tasks, and improving decision-making processes, ultimately leading to improved sales
and customer support performance.
What is a key characteristic of machine learning in the context of AI capabilities?
A. Can perfectly mimic human intelligence and decision-making
B. Relies on preprogrammed rules to make decisions
C. Utilizes algorithms to learn from data and make decisions ✔️✔️C. Utilizes algorithms to learn
from data and make decisions
* Machine learning is a type of AI that uses algorithms to learn from data and make decisions.
In the realm of AI capabilities, what is the primary function of computer vision?
, A. Analyzing and comprehending visual information
B. Improving images through image processing techniques
C. Forecasting future results using data ✔️✔️A. Analyzing and comprehending visual information
* Computer vision is a type of AI that interprets and understands visual data.
What constitutes the foundational components of AI systems?
A. Algorithms, software, and hardware elements
B. Algorithms, data, and hardware infrastructure
C. Algorithms, data, and computational resources ✔️✔️C. Algorithms, data, and computational
resources
* The core components of AI systems are algorithms, data, and computation. Algorithms
provide the rules and instructions for the AI system, data is used to train the AI system, and
computation is the process of executing the algorithms on the data.
A sales manager wants to improve Salesforce operations with AI. What AI application would
offer the greatest benefits?
A. Handling and organizing data effectively
B. Generating sales-related dashboards and reports
C. Prioritizing leads and predicting sales opportunities ✔️✔️C. Prioritizing leads and predicting
sales opportunities
* In Salesforce, AI improves sales by scoring leads and predicting future opportunities, helping
leaders prioritize leads and enhance sales processes.
