COB 300 A EXAM 2 EXAM QUESTIONS
WITH CORRECT ANSWERS
Positive Deviance - Answer-Intentional behavior and attitudes that differ from the
accepted social norms in an honorable way
Psychological Contract - Answer-An informal expectation between employee and
organization that determines quality and satisfaction
Purposeful Thinking - Answer-An approach that involves continually seeking pathways
for possibilities and looking for opportunities to learn and grow
Risk - Answer-The probability of loss or undesirable consequences
Selective Perception - Answer-The process by which individuals accept information
consistent with their values and beliefs, while screening out information that is not
aligned with their own needs
Self-Awareness - Answer-The ability to look objectively at a circumstance and make
subjective, principle-based judgment decisions simultaneously
Self-Efficacy - Answer-The extent to which a person believes in his or her own
competence regarding a process or task
Stereotyping - Answer-The tendency to ascribe characteristics or attributes to a
particular group or individual unfairly
Stress - Answer-The physiological and emotional reactions experienced by individuals
to excessive pressures or demands at work
Type A Personality - Answer-A behavioral pattern where individuals tend to be
ambitious, assertive, goal oriented, impatient, determined, highly organized,
competitive, and aggressive
Type B Personality - Answer-A behavioral pattern where individuals tend to be more
patient, relaxed, easygoing, and more sensitive to the feelings of others
Avoidance Learning - Answer-A benefits theory, also called negative reinforcement,
which postulates that behavior that is strengthened by the removal of negative
statements of actions
Barriers to Communication - Answer-Obstacles that interrupt the flow of conveying and
receiving messages
, Behavior Modification - Answer-A method of shaping actions by the use of positive
reinforcement
Body (Nonverbal Communication) - Answer-Consists of a person's facial expression
and body movements that express communication and emotion without the use of
words
Channel Richness - Answer-The capacity to convey as much information as possible
during the communication process
Cluster Chain - Answer-A group of people that disseminate information within their
group or cluster
Communication - Answer-The act of transmitting information, thoughts, and processes
through various channels
Communication Network - Answer-A system of resources used as a channel for groups
of people to connect to each other, such as the internet
Electronic Communication - Answer-A system that includes emails, Skype,
videoconferencing, blogs, instant messaging, texting, and social networking
Empowerment - Answer-The sharing of decisions, information, and responsibility
Equity Theory - Answer-A system that holds that individuals are more motivated if they
perceive they are being treated as fairly as their fellow workers or those in other firms
ERG Theory of Motivation - Answer-A system that sets out three categories of human
needs relating to organizational behaviors
Expectancy Theory - Answer-A theory that holds that individuals are more likely to be
motivated and perform well if they expect to receive desired rewards
Extinction - Answer-A behavioral method that involves withholding praise or a positive
reward
Gain-Sharing Program - Answer-A system that allows employees to share in any cost
savings made by the firm
Gossip Chain - Answer-A format where several individuals spread information, which is
sometimes false or misleading, through an organization
Grapevine - Answer-An informal line of communication where information is passed
from one person to another
WITH CORRECT ANSWERS
Positive Deviance - Answer-Intentional behavior and attitudes that differ from the
accepted social norms in an honorable way
Psychological Contract - Answer-An informal expectation between employee and
organization that determines quality and satisfaction
Purposeful Thinking - Answer-An approach that involves continually seeking pathways
for possibilities and looking for opportunities to learn and grow
Risk - Answer-The probability of loss or undesirable consequences
Selective Perception - Answer-The process by which individuals accept information
consistent with their values and beliefs, while screening out information that is not
aligned with their own needs
Self-Awareness - Answer-The ability to look objectively at a circumstance and make
subjective, principle-based judgment decisions simultaneously
Self-Efficacy - Answer-The extent to which a person believes in his or her own
competence regarding a process or task
Stereotyping - Answer-The tendency to ascribe characteristics or attributes to a
particular group or individual unfairly
Stress - Answer-The physiological and emotional reactions experienced by individuals
to excessive pressures or demands at work
Type A Personality - Answer-A behavioral pattern where individuals tend to be
ambitious, assertive, goal oriented, impatient, determined, highly organized,
competitive, and aggressive
Type B Personality - Answer-A behavioral pattern where individuals tend to be more
patient, relaxed, easygoing, and more sensitive to the feelings of others
Avoidance Learning - Answer-A benefits theory, also called negative reinforcement,
which postulates that behavior that is strengthened by the removal of negative
statements of actions
Barriers to Communication - Answer-Obstacles that interrupt the flow of conveying and
receiving messages
, Behavior Modification - Answer-A method of shaping actions by the use of positive
reinforcement
Body (Nonverbal Communication) - Answer-Consists of a person's facial expression
and body movements that express communication and emotion without the use of
words
Channel Richness - Answer-The capacity to convey as much information as possible
during the communication process
Cluster Chain - Answer-A group of people that disseminate information within their
group or cluster
Communication - Answer-The act of transmitting information, thoughts, and processes
through various channels
Communication Network - Answer-A system of resources used as a channel for groups
of people to connect to each other, such as the internet
Electronic Communication - Answer-A system that includes emails, Skype,
videoconferencing, blogs, instant messaging, texting, and social networking
Empowerment - Answer-The sharing of decisions, information, and responsibility
Equity Theory - Answer-A system that holds that individuals are more motivated if they
perceive they are being treated as fairly as their fellow workers or those in other firms
ERG Theory of Motivation - Answer-A system that sets out three categories of human
needs relating to organizational behaviors
Expectancy Theory - Answer-A theory that holds that individuals are more likely to be
motivated and perform well if they expect to receive desired rewards
Extinction - Answer-A behavioral method that involves withholding praise or a positive
reward
Gain-Sharing Program - Answer-A system that allows employees to share in any cost
savings made by the firm
Gossip Chain - Answer-A format where several individuals spread information, which is
sometimes false or misleading, through an organization
Grapevine - Answer-An informal line of communication where information is passed
from one person to another
