CHIA Certification Exam Latest Update 2025-
2026 Exam 75 Questions with 100% Verified
Correct Answers Guaranteed A+
) In which of the following situations will occupancy increase?
a. Supply increases 10% and demand increases 5%
b. Supply decreases 5% and demand increases 10%
c. Supply increases 5% and demand decreases 5%
d. None of these situations will result in an occupancy increase - CORRECT ANSWER:
B
) Which is a true statement regarding geographic categorization?
a. STR geographic categories are limited to North America
b. STR uses the UNWTO definitions when it comes to recognizing countries
c. General managers of hotels do not need to know geographic categories
d. The hotel industry uses seven continents to categorize hotels - CORRECT ANSWER:
B
) Which is NOT a valid rule related to changing a competitive set?
a. If adding two hotels to a competitive set, both must be in different chains
b. A single hotel may be added to a competitive set if it has been open less than six
months
c. A single hotel may be added to a competitive set at any time
d. Any change must involve two or more hotels, e.g. add one/drop one, add two, drop
two,
etc. - CORRECT ANSWER: C
,) Which statement is true regarding the industry data that a hotel may see on a STAR
report?
a. North America hotels will see industry data for Market, Market Class, Tract and Tract
Scale
b. North America hotels will see data for a single industry segment
c. Non-North America hotels will not see any industry segment data
d. North America and Non-North America hotels see the same exact tabs on the STR
Report related to industry data - CORRECT ANSWER: A
A HOST or Profitability report display data for how many years?
a. One
b. Two
c. Three
d. Ten - CORRECT ANSWER: B
A HOST or Profitability report displays what type of information?
a. Profit and Loss information, including revenue, expenses and profit accounts
b. Balance Sheet (Assets) information
c. Monthly performance (Occupancy, ADR, RevPAR) data
d. All of the above - CORRECT ANSWER: A
All of the following are good reason for a hotel to have an additional competitive set,
except
which one?
a. Have a local competitive set based upon geography and another based upon a
special
feature or niche, for example: waterpark, boutique, or conference
b. Have different sets for weekday/weekend or group/transient business
, c. Have one set that you can easily beat and another which is a realistic target
d. Different entities may not agree, for example, chain versus management company -
CORRECT ANSWER: C
Benchmarking in the hotel industry takes place at what level?
a. Property level for an individual hotel versus their Competitive Set
b. Corporate level for a hotel company, for example one brand versus others
c. Geographic level for tourism organizations, for example city versus comparable cities
d. All of the above levels - CORRECT ANSWER: D
Changes to how Markets and Tracts are geographically defined are made how often?
a. Monthly
b. Annually
c. Every five years
d. No regular schedule - CORRECT ANSWER: B
Comp sets are used for many purposes in hotel operations, which of the following is one
of
these purposes?
a. Comp sets can be used to aid the sales and marketing departments in determining
the
effectiveness of various pricing decisions
b. Comp sets can be used in management contracts for performance requirements
c. Comp sets can have an effect on a general managers compensation
d. All of the above are examples of how comp sets are used - CORRECT ANSWER: D
Hotels and hotel companies outside the U.S. may receive STAR reports in what
currency?
2026 Exam 75 Questions with 100% Verified
Correct Answers Guaranteed A+
) In which of the following situations will occupancy increase?
a. Supply increases 10% and demand increases 5%
b. Supply decreases 5% and demand increases 10%
c. Supply increases 5% and demand decreases 5%
d. None of these situations will result in an occupancy increase - CORRECT ANSWER:
B
) Which is a true statement regarding geographic categorization?
a. STR geographic categories are limited to North America
b. STR uses the UNWTO definitions when it comes to recognizing countries
c. General managers of hotels do not need to know geographic categories
d. The hotel industry uses seven continents to categorize hotels - CORRECT ANSWER:
B
) Which is NOT a valid rule related to changing a competitive set?
a. If adding two hotels to a competitive set, both must be in different chains
b. A single hotel may be added to a competitive set if it has been open less than six
months
c. A single hotel may be added to a competitive set at any time
d. Any change must involve two or more hotels, e.g. add one/drop one, add two, drop
two,
etc. - CORRECT ANSWER: C
,) Which statement is true regarding the industry data that a hotel may see on a STAR
report?
a. North America hotels will see industry data for Market, Market Class, Tract and Tract
Scale
b. North America hotels will see data for a single industry segment
c. Non-North America hotels will not see any industry segment data
d. North America and Non-North America hotels see the same exact tabs on the STR
Report related to industry data - CORRECT ANSWER: A
A HOST or Profitability report display data for how many years?
a. One
b. Two
c. Three
d. Ten - CORRECT ANSWER: B
A HOST or Profitability report displays what type of information?
a. Profit and Loss information, including revenue, expenses and profit accounts
b. Balance Sheet (Assets) information
c. Monthly performance (Occupancy, ADR, RevPAR) data
d. All of the above - CORRECT ANSWER: A
All of the following are good reason for a hotel to have an additional competitive set,
except
which one?
a. Have a local competitive set based upon geography and another based upon a
special
feature or niche, for example: waterpark, boutique, or conference
b. Have different sets for weekday/weekend or group/transient business
, c. Have one set that you can easily beat and another which is a realistic target
d. Different entities may not agree, for example, chain versus management company -
CORRECT ANSWER: C
Benchmarking in the hotel industry takes place at what level?
a. Property level for an individual hotel versus their Competitive Set
b. Corporate level for a hotel company, for example one brand versus others
c. Geographic level for tourism organizations, for example city versus comparable cities
d. All of the above levels - CORRECT ANSWER: D
Changes to how Markets and Tracts are geographically defined are made how often?
a. Monthly
b. Annually
c. Every five years
d. No regular schedule - CORRECT ANSWER: B
Comp sets are used for many purposes in hotel operations, which of the following is one
of
these purposes?
a. Comp sets can be used to aid the sales and marketing departments in determining
the
effectiveness of various pricing decisions
b. Comp sets can be used in management contracts for performance requirements
c. Comp sets can have an effect on a general managers compensation
d. All of the above are examples of how comp sets are used - CORRECT ANSWER: D
Hotels and hotel companies outside the U.S. may receive STAR reports in what
currency?
