TEST BANK
p
Communication in Nursing 8th Edition
p p p p
Julia Balzer Riley
p p
, Table of Contents
p p
Chapterp1:pResponsible,pAssertive,pCaringpCommunicationpinpNursingpChap
terp2:pThepClient-
NursepRelationship:pApHelpingpRelationshippChapterp3:pSolvingpProblemsp
Together
Chapterp4:pUnderstandingpEachpOther:pCommunicationpandpCulturepChapter
p5:pDemonstratingpWarmth
Chapterp6:pShowingpRespectpCh
apterp7:pBeingpGenuinepChapterp
8:pBeingpEmpatheticpChapterp9:p
UsingpSelf-
DisclosurepChapterp10:pBeingpspe
cificpChapterp11:pAskingpQuestio
nspChapterp12:pExpressingpOpini
onspChapterp13:pUsingpHumor
Chapterp14:pEmbracingpthepSpiritualpJourneypofpHealthpCaring,pMeaningpMakingpChapter
p15:pRequestingpSupport
Chapterp16:pOvercomingpEvaluationpAnxietyp
Chapterp17:pWorkingpwithpFeedbackpCha
pterp18:pUsingpRelaxationptechnique
Chapterp19:pIncorporatingpImagerypinpProfessionalpPracticepandpSelf-
CarepChapterp20pIncorporatingpPositivepSelf-Talk
Chapterp21:p LearningptopWorkpTogetherpinpGroups
Chapterp22:pThepChangingpWorldpofpElectronicpCommunicationpCh
apterp23:pLearningpConfrontationpskills
Chapterp24:pRefusingpUnreasonablepRequests
Chapterp25:pCommunicatingpAssertivelypandpResponsiblypwithpDistressedpClientspandpColleaguesp
Chapterp26:pCommunicatingpAssertivelypandpResponsiblypwithpAggressivepClientspandpColleaguesp
Chapterp27:pCommunicatingpAssertivelypandpResponsiblypwithpUnpopularpClients
Chapterp29:pCommunicatingpatpthepEnd-of-
LifepChapterp30:pContinuingpthepCommitment
,Balzer Riley: Communication in Nursing, 8th Edition
p p p p p
p
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
p p p p p p p
TestpBankpMultipl
epChoice
1. Thep nursep plansp top delegatep ap client’sp personalp hygienep top ap nursingp assistant.p
Whichpstatementpifpmadepbypthepnurseptopthepnursingpassistantpispassertive?
a. “Wouldpyoupmindphelpingpthepclientpwithpapbathpwhenpyouphaveptime?pIfpnot,pIpwillps
kippmyplunchpandpdopitpmyself.”
b. “Youpneverpgetpyourpworkpdonepandparepalwaysponpthepphone.pYoupneedptophelppthepcl
ientprightpnowpwithpapbath,porpIpwillpwritepyoupup.”
c. “Thepclientpneedsphelppwithpbathing.pIpwantpyouptopassistpthepclientpnow,pandpyoupc
anpgoptoplunchpwhenpyouparepfinished.”
d. “Iphavepimportantpworkptopcompletepthispmorning.pYoupwillpassistpthepclientpwithpapb
ath.pDopnotptakepapbreakpuntilpyouphavepfinished.”
ANS:C
Anpassertivepstatementpispclear,pdirect,p andprespectful;pthepnursepshouldpusepassertiveprights,
pavoidpirrationalpbeliefs,pandpusepthepDescribepExpresspSpecifypConsequencepscriptptopform
ulatepanpassertivepresponse.Describe:p“Thepclientpneedsphelppwithp bathing.”pExpresspandpS
pecify:p“Ipwantpyouptopassistpthepclientpnow.”Consequence:p“Youpcanpgoptoplunchpwhenpyoup
arepfinished.”Thepotherpstatementsparepnonassertiveporpaggressive:“Wouldpyoupmindphelping
pthepclientpwithpapbathpwhenpyouphaveptime? pIfpnot,pIpwillpskippmyplunchpandpdopitpmyself.”pis
pnonassertive,phesitant,pandpapologetic.“Youpneverp getp yourpworkpdonepandparepalwaysponpt
hepphone.pYoupneedptophelppthepclientprightpnowpwithpapbath,porpIpwillpwritepyoupup.”pispaggre
ssive,pblaming,pandpnegative.“Iphavepimportantpworkptopcompletepthispmorning.pYoupwillpass
istpthepclientpwithpapbath.pDopnotp takepapbreakpuntilpyouphavepfinished.”pispaggressive,psarcast
ic,puncaring,pandpsuperior.DIF:pAnalysispREF:pp.p6pTOP:pIntegratedpProcess:pCommunicatio
npandpDocumentationpMSC:pSafepandpEffectivepCarepEnvironment:pManagementpofpCare
2. Aphospitalpnursepispconcernedpaboutpthepdemandspofpprovidingpsafepcareptopclientspw
hoparepseriouslypill.pThepnursepmanagerpshouldpsuggestpwhichpinterventionptopeffectivel
yphelppthepnursepbalancepthepdemandingpworkpinpthephospitalpsetting?
a. Delegatepmoreptasksptopthepunlicensedpnursingppersonnelponpthepunit.
b. Requestpaptransferptopanotherpnursingpcarepunitpwithppatientspwhoparepstable.
c. Writepdownpstoriespinpapjournalpaboutphowpcaringpmakespapdifferencepforppatients.
d. Usepanpassertivepcommunicationpstylepforpeveryppatient–nursepinteraction.
ANS:C
, Caringpispthepmoralpidealpthatpguidespnursespthroughpthepcaregivingpprocess.pAlthoughpthere
pispsatisfactionpinpbeingptechnologicallypcompetent,pthatpsatisfactionpispnotpasplastingpasptheps
atisfactionpderivedpfrompmeaningfulpmomentspofpconnectionpwithpclients,pfamily,pandpcolle
agues.DIF:pApplicationpREF:pp.p13pTOP:pIntegratedpProcess:pCaringMSC:pSafe
p
Communication in Nursing 8th Edition
p p p p
Julia Balzer Riley
p p
, Table of Contents
p p
Chapterp1:pResponsible,pAssertive,pCaringpCommunicationpinpNursingpChap
terp2:pThepClient-
NursepRelationship:pApHelpingpRelationshippChapterp3:pSolvingpProblemsp
Together
Chapterp4:pUnderstandingpEachpOther:pCommunicationpandpCulturepChapter
p5:pDemonstratingpWarmth
Chapterp6:pShowingpRespectpCh
apterp7:pBeingpGenuinepChapterp
8:pBeingpEmpatheticpChapterp9:p
UsingpSelf-
DisclosurepChapterp10:pBeingpspe
cificpChapterp11:pAskingpQuestio
nspChapterp12:pExpressingpOpini
onspChapterp13:pUsingpHumor
Chapterp14:pEmbracingpthepSpiritualpJourneypofpHealthpCaring,pMeaningpMakingpChapter
p15:pRequestingpSupport
Chapterp16:pOvercomingpEvaluationpAnxietyp
Chapterp17:pWorkingpwithpFeedbackpCha
pterp18:pUsingpRelaxationptechnique
Chapterp19:pIncorporatingpImagerypinpProfessionalpPracticepandpSelf-
CarepChapterp20pIncorporatingpPositivepSelf-Talk
Chapterp21:p LearningptopWorkpTogetherpinpGroups
Chapterp22:pThepChangingpWorldpofpElectronicpCommunicationpCh
apterp23:pLearningpConfrontationpskills
Chapterp24:pRefusingpUnreasonablepRequests
Chapterp25:pCommunicatingpAssertivelypandpResponsiblypwithpDistressedpClientspandpColleaguesp
Chapterp26:pCommunicatingpAssertivelypandpResponsiblypwithpAggressivepClientspandpColleaguesp
Chapterp27:pCommunicatingpAssertivelypandpResponsiblypwithpUnpopularpClients
Chapterp29:pCommunicatingpatpthepEnd-of-
LifepChapterp30:pContinuingpthepCommitment
,Balzer Riley: Communication in Nursing, 8th Edition
p p p p p
p
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
p p p p p p p
TestpBankpMultipl
epChoice
1. Thep nursep plansp top delegatep ap client’sp personalp hygienep top ap nursingp assistant.p
Whichpstatementpifpmadepbypthepnurseptopthepnursingpassistantpispassertive?
a. “Wouldpyoupmindphelpingpthepclientpwithpapbathpwhenpyouphaveptime?pIfpnot,pIpwillps
kippmyplunchpandpdopitpmyself.”
b. “Youpneverpgetpyourpworkpdonepandparepalwaysponpthepphone.pYoupneedptophelppthepcl
ientprightpnowpwithpapbath,porpIpwillpwritepyoupup.”
c. “Thepclientpneedsphelppwithpbathing.pIpwantpyouptopassistpthepclientpnow,pandpyoupc
anpgoptoplunchpwhenpyouparepfinished.”
d. “Iphavepimportantpworkptopcompletepthispmorning.pYoupwillpassistpthepclientpwithpapb
ath.pDopnotptakepapbreakpuntilpyouphavepfinished.”
ANS:C
Anpassertivepstatementpispclear,pdirect,p andprespectful;pthepnursepshouldpusepassertiveprights,
pavoidpirrationalpbeliefs,pandpusepthepDescribepExpresspSpecifypConsequencepscriptptopform
ulatepanpassertivepresponse.Describe:p“Thepclientpneedsphelppwithp bathing.”pExpresspandpS
pecify:p“Ipwantpyouptopassistpthepclientpnow.”Consequence:p“Youpcanpgoptoplunchpwhenpyoup
arepfinished.”Thepotherpstatementsparepnonassertiveporpaggressive:“Wouldpyoupmindphelping
pthepclientpwithpapbathpwhenpyouphaveptime? pIfpnot,pIpwillpskippmyplunchpandpdopitpmyself.”pis
pnonassertive,phesitant,pandpapologetic.“Youpneverp getp yourpworkpdonepandparepalwaysponpt
hepphone.pYoupneedptophelppthepclientprightpnowpwithpapbath,porpIpwillpwritepyoupup.”pispaggre
ssive,pblaming,pandpnegative.“Iphavepimportantpworkptopcompletepthispmorning.pYoupwillpass
istpthepclientpwithpapbath.pDopnotp takepapbreakpuntilpyouphavepfinished.”pispaggressive,psarcast
ic,puncaring,pandpsuperior.DIF:pAnalysispREF:pp.p6pTOP:pIntegratedpProcess:pCommunicatio
npandpDocumentationpMSC:pSafepandpEffectivepCarepEnvironment:pManagementpofpCare
2. Aphospitalpnursepispconcernedpaboutpthepdemandspofpprovidingpsafepcareptopclientspw
hoparepseriouslypill.pThepnursepmanagerpshouldpsuggestpwhichpinterventionptopeffectivel
yphelppthepnursepbalancepthepdemandingpworkpinpthephospitalpsetting?
a. Delegatepmoreptasksptopthepunlicensedpnursingppersonnelponpthepunit.
b. Requestpaptransferptopanotherpnursingpcarepunitpwithppatientspwhoparepstable.
c. Writepdownpstoriespinpapjournalpaboutphowpcaringpmakespapdifferencepforppatients.
d. Usepanpassertivepcommunicationpstylepforpeveryppatient–nursepinteraction.
ANS:C
, Caringpispthepmoralpidealpthatpguidespnursespthroughpthepcaregivingpprocess.pAlthoughpthere
pispsatisfactionpinpbeingptechnologicallypcompetent,pthatpsatisfactionpispnotpasplastingpasptheps
atisfactionpderivedpfrompmeaningfulpmomentspofpconnectionpwithpclients,pfamily,pandpcolle
agues.DIF:pApplicationpREF:pp.p13pTOP:pIntegratedpProcess:pCaringMSC:pSafe
