CCT 300 Ch 1 UPDATED ACTUAL Exam
Questions And CORRECT Answers
Which of the following best describes the communication process? - CORRECT
ANSWER - It is the process of transferring information and meaning between senders and
receivers, using one or more types of media.
Focusing on __________ can make your communication efforts more effective. - CORRECT
ANSWER - clarifying expectations and responsibilities
Which of the following is defined as the quality of performing at a high level and exhibiting
pride and purpose in one's behavior? - CORRECT ANSWER - Professionalism
An example of upward communication would be _________. - CORRECT ANSWER - an
employee telling a supervisor about potential problems with a delivery process at a review
Which of the following will help to increase your chances of success when crafting a message
that gets noticed? - CORRECT ANSWER - Consider the expectations of the audience.
Which of the following parts of the communication model includes the process of expressing an
idea in words or images? - CORRECT ANSWER - Encoding
Which of the following is a disadvantage of mobile communication in business? - CORRECT
ANSWER - Reading and writing are generally more difficult and prone to errors on
smaller mobile screens.
An advantage of mobile communication is to ________. - CORRECT ANSWER - provide
flexibility, enhance productivity and collaboration, and create engaging customer experiences
Which of the following is a choice between alternatives that may all be ethical and valid to
varying degrees? - CORRECT ANSWER - An ethical dilemma
, Intentionally distorting information is a form of __________. - CORRECT ANSWER -
unethical communication
___________ skills include the ability to access, assess, interpret, manipulate, summarize, and
communicate facts and figures. - CORRECT ANSWER - Data literacy
Which of the following best explains the term "ethical dilemma"? - CORRECT
ANSWER - It is a situation that involves choosing between two conflicting alternatives
Communication __________ include noise and distractions, channel breakdowns, filters, and
competing messages. - CORRECT ANSWER - barriers
Omitting essential information, distorting visuals, and misrepresenting numbers are examples of
__________. - CORRECT ANSWER - unethical communication
Which of the following is true when using technology for communication? - CORRECT
ANSWER - Technology helps with communication; it does not replace it
With __________ communication, information crosses department lines while moving up or
down. - CORRECT ANSWER - diagonal
Which of the following describes distorted perception? - CORRECT ANSWER - When
people ignore or deny incoming information that threatens their preconceived notions of reality
__________ skills include the ability to define and solve problems. - CORRECT
ANSWER - critical thinking
__________ is a situation that involves choosing between two conflicting alternatives. -
CORRECT ANSWER - ethical dilemma
Questions And CORRECT Answers
Which of the following best describes the communication process? - CORRECT
ANSWER - It is the process of transferring information and meaning between senders and
receivers, using one or more types of media.
Focusing on __________ can make your communication efforts more effective. - CORRECT
ANSWER - clarifying expectations and responsibilities
Which of the following is defined as the quality of performing at a high level and exhibiting
pride and purpose in one's behavior? - CORRECT ANSWER - Professionalism
An example of upward communication would be _________. - CORRECT ANSWER - an
employee telling a supervisor about potential problems with a delivery process at a review
Which of the following will help to increase your chances of success when crafting a message
that gets noticed? - CORRECT ANSWER - Consider the expectations of the audience.
Which of the following parts of the communication model includes the process of expressing an
idea in words or images? - CORRECT ANSWER - Encoding
Which of the following is a disadvantage of mobile communication in business? - CORRECT
ANSWER - Reading and writing are generally more difficult and prone to errors on
smaller mobile screens.
An advantage of mobile communication is to ________. - CORRECT ANSWER - provide
flexibility, enhance productivity and collaboration, and create engaging customer experiences
Which of the following is a choice between alternatives that may all be ethical and valid to
varying degrees? - CORRECT ANSWER - An ethical dilemma
, Intentionally distorting information is a form of __________. - CORRECT ANSWER -
unethical communication
___________ skills include the ability to access, assess, interpret, manipulate, summarize, and
communicate facts and figures. - CORRECT ANSWER - Data literacy
Which of the following best explains the term "ethical dilemma"? - CORRECT
ANSWER - It is a situation that involves choosing between two conflicting alternatives
Communication __________ include noise and distractions, channel breakdowns, filters, and
competing messages. - CORRECT ANSWER - barriers
Omitting essential information, distorting visuals, and misrepresenting numbers are examples of
__________. - CORRECT ANSWER - unethical communication
Which of the following is true when using technology for communication? - CORRECT
ANSWER - Technology helps with communication; it does not replace it
With __________ communication, information crosses department lines while moving up or
down. - CORRECT ANSWER - diagonal
Which of the following describes distorted perception? - CORRECT ANSWER - When
people ignore or deny incoming information that threatens their preconceived notions of reality
__________ skills include the ability to define and solve problems. - CORRECT
ANSWER - critical thinking
__________ is a situation that involves choosing between two conflicting alternatives. -
CORRECT ANSWER - ethical dilemma
