COMMUNICATION
Key Terms
Circular
Circular
Active listening Assertiveness Autonomy Channel transactional transactional
communication
model
process
Interpersonal
Communication Complementary Empathy Environment Feedback
variables
Motiviational Perceptual biases Receiver Referent
Lateral violence Message interviewing
Therapeutic
Sender Stereotypes Symmetrical
communication
Communication and Nursing Practice
Communication
o A lifelong learning process
o Essential for establishing nurse-patient relationships and delivering
patient-centered care
o Helps to reduce the risk of errors
o Maintains effective relationships
Therapeutic Communication
o Promotes personal growth
o Helps patients reach their health-related goals
Communication and Interpersonal Relationships
Nurses demonstrate caring by being with, doing for, and enabling patient well-
being
o Becoming sensitive and supportive to self and others.
o Being present and encouraging the expression of positive and negative
feelings.
o Developing caring relationships.
o Instilling faith and hope.
o Promoting interpersonal teaching and learning.
o Providing for nursing care needs in a supportive way.
o Respecting and allowing for spiritual expression.
Developing Communication Skills
Nurses who develop critical thinking skills make the best communicators
, o They form therapeutic relationships to gather relevant and comprehensive
information about their patients.
o Then they draw on theoretical knowledge about communication and
integrate this knowledge with knowledge previously learned through
personal clinical experience.
o They interpret messages received from others to obtain new information,
correct misinformation, promote patient understanding, and plan patient-
centered care.
Levels of Communication
Intrapersonal
Interpersonal
Small group
Public
Electronic
Elements of the Communication Process
Circular Transactional Model
Components
o Referent
o Sender and receiver
o Message
o Channels
o Feedback
o Interpersonal variables
o Environment
Verbal Communication
Vocabulary
Denotative and connotative meaning
Pacing
Intonation
Key Terms
Circular
Circular
Active listening Assertiveness Autonomy Channel transactional transactional
communication
model
process
Interpersonal
Communication Complementary Empathy Environment Feedback
variables
Motiviational Perceptual biases Receiver Referent
Lateral violence Message interviewing
Therapeutic
Sender Stereotypes Symmetrical
communication
Communication and Nursing Practice
Communication
o A lifelong learning process
o Essential for establishing nurse-patient relationships and delivering
patient-centered care
o Helps to reduce the risk of errors
o Maintains effective relationships
Therapeutic Communication
o Promotes personal growth
o Helps patients reach their health-related goals
Communication and Interpersonal Relationships
Nurses demonstrate caring by being with, doing for, and enabling patient well-
being
o Becoming sensitive and supportive to self and others.
o Being present and encouraging the expression of positive and negative
feelings.
o Developing caring relationships.
o Instilling faith and hope.
o Promoting interpersonal teaching and learning.
o Providing for nursing care needs in a supportive way.
o Respecting and allowing for spiritual expression.
Developing Communication Skills
Nurses who develop critical thinking skills make the best communicators
, o They form therapeutic relationships to gather relevant and comprehensive
information about their patients.
o Then they draw on theoretical knowledge about communication and
integrate this knowledge with knowledge previously learned through
personal clinical experience.
o They interpret messages received from others to obtain new information,
correct misinformation, promote patient understanding, and plan patient-
centered care.
Levels of Communication
Intrapersonal
Interpersonal
Small group
Public
Electronic
Elements of the Communication Process
Circular Transactional Model
Components
o Referent
o Sender and receiver
o Message
o Channels
o Feedback
o Interpersonal variables
o Environment
Verbal Communication
Vocabulary
Denotative and connotative meaning
Pacing
Intonation
