NURS 414 Exam Questions with Correct Answers Latest Version 2025 Graded A+
Collective Agreement - Answers contract/agreement b/w employers & employees, regulate terms and
conditions
created in collab
Collective Bargaining - Answers -hours work, over-time, layoffs, seniority, shift premiums
-greivance/arbitration
-address work conditions
-employee participation in practice related issues
Manager/Union Relations - Answers -collab b/w HR and union
-union must be present for all diciplinary and termination activity
-mgmt needs to know collective agreement
Grievance - Answers one or more collective agreement provisions is violated
Arbitration - Answers next step in grievance process
(expensive & time consuming)
Address Concerns - Answers arise that compromise staff and pt safety
Absenteeism - Answers increase workload for coworkers, increase stress, decrease morale
Employee assistance - Answers programs
counselling/education
occupational health
modifications
Progressive Discipline - Answers 1. meet informally w manager (address behaviour/create plan)
2. verbal warning (educational or disciplinary)
3. written warning (union & HR)
4. suspension with +/- reinstatment/restrictions
5. termination (report to CNO?)
,Accountability - Answers know CNO standards of practice
full scope
ethical/professional responsibility
acceptance of accountability
Autonomy - Answers encourage growth
respect
maintenance of competencies
knowledge of mission/values
support leaders
Advocacy - Answers greatest strengths
non-adversarial
inclusiveness
collaboration
6 Elements of Accountability - Answers 1. establish relationship
2. agreed-upon defined responsibility
3. delegate authority
4. answerability
5. perfomrance
6. sanction/correction
Accountability in Healthcare - Answers financial
managerial
political
professional
Balanced Scorecards - Answers performance metrics to make judgements about effectiveness
1. finances
, 2. customer satisfaction
3. internal operation efficiency
4. learning & growth
Nurse Manager Responsibilities - Answers HR managment
Supplies mgmt
Asses mgmt
HR Mgmt - Answers cost-effective
influence other decision makers in ogranization
Supplies Mgmt - Answers food, drugs, cleaning materials
ensure appropriate use
Asset Mgmt - Answers plan/purchase equipment
upgrade or maintenance
priority expenditure
deteremine staffing and training requirements
Safe Nurse Staffing - Answers appropriate number, available at all times, with education, skills and
experience so pt needs are met and are hazard free
Staffing Plans and Policies - Answers strategic decision making
logistical nursing decison making
tactical nursing decision making
Strategic Decision Making - Answers broad parameters to guide approach
(skill mix, staff status mix)
Logistical Nursing Decision Making - Answers normal staffing levels, replacment staff method, scheduling
Tactical Nursing Decision Making - Answers Day-day, shift-shift decisions in response to changing needs
of staff or pt
Nursing Staffing Components - Answers patient needs
staff mix
Collective Agreement - Answers contract/agreement b/w employers & employees, regulate terms and
conditions
created in collab
Collective Bargaining - Answers -hours work, over-time, layoffs, seniority, shift premiums
-greivance/arbitration
-address work conditions
-employee participation in practice related issues
Manager/Union Relations - Answers -collab b/w HR and union
-union must be present for all diciplinary and termination activity
-mgmt needs to know collective agreement
Grievance - Answers one or more collective agreement provisions is violated
Arbitration - Answers next step in grievance process
(expensive & time consuming)
Address Concerns - Answers arise that compromise staff and pt safety
Absenteeism - Answers increase workload for coworkers, increase stress, decrease morale
Employee assistance - Answers programs
counselling/education
occupational health
modifications
Progressive Discipline - Answers 1. meet informally w manager (address behaviour/create plan)
2. verbal warning (educational or disciplinary)
3. written warning (union & HR)
4. suspension with +/- reinstatment/restrictions
5. termination (report to CNO?)
,Accountability - Answers know CNO standards of practice
full scope
ethical/professional responsibility
acceptance of accountability
Autonomy - Answers encourage growth
respect
maintenance of competencies
knowledge of mission/values
support leaders
Advocacy - Answers greatest strengths
non-adversarial
inclusiveness
collaboration
6 Elements of Accountability - Answers 1. establish relationship
2. agreed-upon defined responsibility
3. delegate authority
4. answerability
5. perfomrance
6. sanction/correction
Accountability in Healthcare - Answers financial
managerial
political
professional
Balanced Scorecards - Answers performance metrics to make judgements about effectiveness
1. finances
, 2. customer satisfaction
3. internal operation efficiency
4. learning & growth
Nurse Manager Responsibilities - Answers HR managment
Supplies mgmt
Asses mgmt
HR Mgmt - Answers cost-effective
influence other decision makers in ogranization
Supplies Mgmt - Answers food, drugs, cleaning materials
ensure appropriate use
Asset Mgmt - Answers plan/purchase equipment
upgrade or maintenance
priority expenditure
deteremine staffing and training requirements
Safe Nurse Staffing - Answers appropriate number, available at all times, with education, skills and
experience so pt needs are met and are hazard free
Staffing Plans and Policies - Answers strategic decision making
logistical nursing decison making
tactical nursing decision making
Strategic Decision Making - Answers broad parameters to guide approach
(skill mix, staff status mix)
Logistical Nursing Decision Making - Answers normal staffing levels, replacment staff method, scheduling
Tactical Nursing Decision Making - Answers Day-day, shift-shift decisions in response to changing needs
of staff or pt
Nursing Staffing Components - Answers patient needs
staff mix
