Managing and Leading Todays Police Challenges Best Practices Case Studies 4th Edition Peak Test Bank1

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Yoder-Wise:gLeadinggandgManaginggingNursing,g7thgEdition

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MULTIPLEgCHOICE

1. Agnursegmanagergofgag20-
bedgmedicalgunitgfindsgthatg80%gofgthegpatientsgaregoldergadults.gShegisgaskedgtogassessgan
dgadaptgthegunitgtogbettergmeetgtheguniquegneedsgofgthegoldergadultgpatient.gUsinggcomplex
itygprinciples,gwhatgwouldgbegthegbestgapproachgtogtakegforgimplementationgofgthisgchange
?
a. Leveragegtheghierarchicalgmanagementgpositiongtoggetgunitgstaffginvolvedgingassessmen
tgandgplanning.
b. Engageginvolvedgstaffgatgallglevelsgingthegdecision-makinggprocess.
c. Focusgthegassessmentgongthegunitgandgomitgtheghospitalgandgcommunitygenvironment.
d. Hiregaggeriatricgspecialistgtogoverseegandgcontrolgthegproject.



ANS:gB
Complexitygtheorygsuggestsgthatgsystemsginteractgandgadaptgandgthatgdecisiongmakinggoccur
sgthroughoutgthegsystems,gasgopposedgtogbeinggheldgingaghierarchy.gIngcomplexitygtheory,gev
erygvoicegcounts,gandgtherefore,gallglevelsgofgstaffgwouldgbeginvolvedgingdecisiongmaking.

TOP:gAONEgcompetency:gCommunicationgandgRelationship-Building

2. Agunitgmanagergofgag25-
bedgmedical/surgicalgareagreceivesgagphonegcallgfromgagnursegwhoghasgcalledgingsick
gfivegtimesgingthegpastgmonth.gHegtellsgthegmanagergthatghegverygmuchgwantsgto



comegtogworkgwhengscheduledgbutgmustgoftengcaregforghisgwife,gwhogisgundergoinggtreatme


ntgforgbreastgcancer.gAccordinggtogMaslow’sgneedghierarchygtheory,gwhatgwouldgbegthegbes


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NURSINGTB.COMgapproachgtogsatisfyinggthegneedsgofgthisgnurse,gothergstaff,gand
patients?

a. Linegupgagencygnursesgwhogcangbegcalledgingtogworkgongshortgnotice.
b. Placegthegnursegongunpaidgleavegforgthegremaindergofghisgwife’sgtreatment.
c. Sympathizegwithgthegnurse’sgdilemmagandgletgthegchargegnursegknowgthatgthi
sgnursegmaygbegcallinggingfrequentlygingthegfuture.
d. Workgwithgthegnurse,gstaffinggoffice,gandgothergnursesgtogarrangeghisgschedule
dgdaysgoffgaroundghisgwife’sgtreatments.



ANS:gDgPlacinggthegnursegongunpaidgleavegmaygthreatengthegnurse’sgcapacitygtogmeetgphysiolog
icgneedsgandgdemotivategthegnurse.gUnsatisfactorygcoveragegofgshiftsgongshortgnoticegcouldgaf
fectgpatientgcaregandgthreatengthegneedsgofgstaffgtogfeelgcompetent.gArranginggthegschedulegar
oundgthegwife’sgneedsgmeetsgthegneedsgofgthegstaffgandgofgpatientsgwhilegsatisfyinggthegnurse’
sgneedgforgaffiliation.

,TOP:gAONEgcompetency:gCommunicationgggandgRelationship-Building
lOMoAR cPSD|




14447089

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LeadinggandgManaginggingNursingg7thgEditiongYoder-WisegTestgBank

3. Aggrievancegbroughtgbygagstaffgnursegagainstgthegunitgmanagergrequiresgmediation.g
Atgthegfirstgmediationgsession,gthegstaffgnursegrepeatedlygcallsgthegunitgmanager’sgact
ionsgunfair,gandgthegunitgmanagergcontinuesgtogreiterategthegreasonsgforgthegactions.g
Whatgwouldgbegthegbestgcoursegofgactiongatgthisgtime?
a. Sendgthegtwogdisputantsgawaygtogreachgtheirgowngresolution.
b. Involveganothergstaffgnursegingthegdiscussiongforgclaritygissues.
c. Askgeachgpartygtogexaminegtheirgowngmotivesgandgissuesgingthegconflict.
d. Continuegtoglistengasgthegpartiesgrepeatgtheirgthoughtsgandgfeelingsgaboutgth
egconflict.



ANS:gC
Forgresolutiongofgconflict,gonegshouldgaddressgtheginterestsgandginvolvementgofgparticipantsgin
gthegconflictgbygexamininggthegrealgissuesgofgallgparties.



TOP:gAONEgcompetency:gCommunicationgandgRelationship-Building

4. Atgagsecondgnegotiationgsession,gthegunitgmanagergandgstaffgnursegaregunablegtogreac
hgagresolution.gWhatgisgthegappropriategnextgstep?
a. Arrangeganothergmeetinggingagweek’sgtimegsogasgtogallowgagcooling-offgperiod.
b. Elevategthegnextgnegationgsessiongtogthegnextgmanager,goneglevelgabove.
c. Insistgthatgparticipantsgcontinuegtogtalkguntilgagresolutionghasgbeengreached.
d. Backgthegunitgmanager’sgactionsgandgendgthegdispute.



ANS:gB
Partgofgleadershipgisgunderstandinggconflictgresolutiongandgabilitygtognegotiategandgmanagegfor
gresolutiongofgissuesgandgconcerns.gThisgsituationghasgfailedgagsecondgnegotiationgsession,gele

vationgtogagmanagergwithgadditionalgtraininggtogfacilitategconflictgresolutiongisgimportantgatgth
isgpoint.

TOP:gAONEgcompetency:gCommunicationgandgRelationship-Building

5. Thegmanagergofgagsurgicalgareaghasgagvisiongforgthegfuturegthatgrequiresgthegadditiong
ofgRNgassistantsgorgunlicensedgpersonsgtogfeed,gbathe,gandgambulategpatients.gThegR
Nsgongthegstaff




NURSINGTB.COM