1|Page
SERVICENOW HR CERTIFICATION EXAM PREP EXAM
WITH CORRECT ACTUAL QUESTIONS AND
CORRECTLY WELL DEFINED ANSWERS LATEST 2025
ALREADY GRADED A+
When does a HR Template populates data? - (answers)After the Create a new
Case
When is a client role assigned? - (answers)Automatically when an HR Profile is
created
When importing a new knowledge article, what date is used? - (answers)No date
is asked. Publish and valid dates are there
How many user criteria records can a knowledge base have? - (answers)Unlimited
What options are available in the Guided Setup category view? -
(answers)Configuration categories and their tasks (get started, continue, skip)
What options are available in the Guided Setup Task View - (answers)Start, skip,
mark as complete or unlock tasks
Why are some tasks locked in the Guided Setup task view? - (answers)Because
they require a plugin to be activated
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What options are available in the Guided Setup Configuration view? -
(answers)Shows lists, forms and properties
How many client roles are in the base instance? - (answers)Ten (five for core and
five for service portal)
How many condition client role rules are in the base instance? - (answers)Five
How many client roles groups are in the base instance? - (answers)Two: HR
Fulfillment Support, HR Service Portal
Is HR Core Basic included in HR Manager role? - (answers)Yes
If Knowledge base has no user criteria, articles within that KB are available to
read/write - (answers)all users with any roles
If a knowledge base has no user criteria, articles within that KB are available for
read only to - (answers)All Users without roles
In base SN instance, for KB articles these options are visible - (answers)Can
contribute and can read; related lists need to be configured for Cannot
contribute/read
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Used to control which users can create, update and read Knowledge
bases/articles - (answers)User criteria records
If using digital signature (docusign), info is stored in HR Task as - (answers)A link
to the document in docusign is stored in the task/case under the activity
How's the e-signature captured in SN? - (answers)as an image
e-signature in base platform - (answers)Not a legally binding document; just
acknowledgement
HR Shared Services Activities - (answers)
Some SLA/Metrics used - (answers)Resolution times, first call resolution, create to
resolve duration, Open,
If matching rules determine potentially assignee, what actually assigns a case? -
(answers)Assignment Rules
Where can a user change the language if not English? - (answers)Login Page,
System Setting General
Are attached documents translated? - (answers)No
SERVICENOW HR CERTIFICATION EXAM PREP EXAM
WITH CORRECT ACTUAL QUESTIONS AND
CORRECTLY WELL DEFINED ANSWERS LATEST 2025
ALREADY GRADED A+
When does a HR Template populates data? - (answers)After the Create a new
Case
When is a client role assigned? - (answers)Automatically when an HR Profile is
created
When importing a new knowledge article, what date is used? - (answers)No date
is asked. Publish and valid dates are there
How many user criteria records can a knowledge base have? - (answers)Unlimited
What options are available in the Guided Setup category view? -
(answers)Configuration categories and their tasks (get started, continue, skip)
What options are available in the Guided Setup Task View - (answers)Start, skip,
mark as complete or unlock tasks
Why are some tasks locked in the Guided Setup task view? - (answers)Because
they require a plugin to be activated
,2|Page
What options are available in the Guided Setup Configuration view? -
(answers)Shows lists, forms and properties
How many client roles are in the base instance? - (answers)Ten (five for core and
five for service portal)
How many condition client role rules are in the base instance? - (answers)Five
How many client roles groups are in the base instance? - (answers)Two: HR
Fulfillment Support, HR Service Portal
Is HR Core Basic included in HR Manager role? - (answers)Yes
If Knowledge base has no user criteria, articles within that KB are available to
read/write - (answers)all users with any roles
If a knowledge base has no user criteria, articles within that KB are available for
read only to - (answers)All Users without roles
In base SN instance, for KB articles these options are visible - (answers)Can
contribute and can read; related lists need to be configured for Cannot
contribute/read
, 3|Page
Used to control which users can create, update and read Knowledge
bases/articles - (answers)User criteria records
If using digital signature (docusign), info is stored in HR Task as - (answers)A link
to the document in docusign is stored in the task/case under the activity
How's the e-signature captured in SN? - (answers)as an image
e-signature in base platform - (answers)Not a legally binding document; just
acknowledgement
HR Shared Services Activities - (answers)
Some SLA/Metrics used - (answers)Resolution times, first call resolution, create to
resolve duration, Open,
If matching rules determine potentially assignee, what actually assigns a case? -
(answers)Assignment Rules
Where can a user change the language if not English? - (answers)Login Page,
System Setting General
Are attached documents translated? - (answers)No
