Questions and CORRECT Answers
- CORRECT ANSWER -
Shall - CORRECT ANSWER - The practice or procedure is mandatory due to natural law
or regulatory requirement, including occupational public health and other relevant laws, rules or
regulations and is therefore a component of the accepted "standard of care" to be followed.
Should - CORRECT ANSWER - The practice or procedure is a component of the accepted
"standard of care" to be followed, while not mandatory by regulatory requirements.
Recommend - CORRECT ANSWER - The practice or procedure is advised or suggested,
but it is not a component of the accepted "standard of care" to be followed.
May - CORRECT ANSWER - Signifies permission expressed by the document, it means
that a referenced practice or procedure is permissible within the limits of this document, but is
not a component of the accepted "standard of care" to be followed.
Can - CORRECT ANSWER - Signifies an ability or possibility open to user of the
document, and it means that a reference to practice or procedure is possible or capable of
application, but is not a component of the accepted "standard of care" to be followed.
What is our first concern? - CORRECT ANSWER - Health and safety of workers and
occupants.
Why does rapid response matter? - CORRECT ANSWER - It limits damage and reduces
drying time.
What is mitigation in water damage restoration? - CORRECT ANSWER - Mitigation is
limiting the overall cost and scope of the repairs necessary to return the building to service.
, Safety issue: Water through electrical system or appliances - CORRECT ANSWER - Turn
off power to that area and contact a qualified person to repair.
Safety Issue: Slip and fall hazard - CORRECT ANSWER - Extract standing water, put out
signage, inform occupants of the hazard.
Safety Issue: Sagging drywall ceilings that are saturated: - CORRECT ANSWER -
Immediately drain the water out of the ceiling, remove the ceiling materials and dispose of them
properly.
Safety Issue: Mold growth discovered: - CORRECT ANSWER - Put on appropriate PPE,
inform occupants, shut off HVAC in that area, contain the mold, remediate if possible.
Principles of Drying: - CORRECT ANSWER - 1. Remove the excess.
2. Dehumidification
3. Evaporation
4. Temperature control
While you are doing this document everything through emails, pictures, forms, notes and other
correspondence.
Extractors: - CORRECT ANSWER - Portable, flood pumper or truck mounted units are
used to extract water.
Extraction Tools - CORRECT ANSWER - Light wand is perfect to extract from carpet
without padding. Subsurface tools extract water from carpet and pad in place.
Sump Pumps - CORRECT ANSWER - For standing water, pumps are much more
effective than vacs.