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Which of these is one of the most important activities that managment has in dealing with
security employees? - Correct Answer-Communication
Which of the following is one of the benefits of recognizing employees? - Correct
Answer-Promotes teamwork and appreciation
Which of the following principles is not consistant with progressive discipline? - Correct
Answer-Punitive action
When administering progressive discipline a supervisor must do what? - Correct Answer-
Is not permitted to repeat steps
Which of the following describes the two basic categories of authority? - Correct
Answer-Formal and Informal
The chain of command is often described by which term? - Correct Answer-Unbroken
line of authority
Teh security profession has a tendency toward which style of management? - Correct
Answer-Authoritarian
Which of the following is not a trait of a successful supervisor? - Correct Answer-Span
and control
What is the difference between managers and leaders? - Correct Answer-Leaders do the
right thing
According to this chapter, how many basic funtions are there of effective leadership?
Correct Answer-Eight
Which type of leader motivates others by using inspirational approaches? - Correct
Answer-Informational leader
Which of the following best defines delegation as described in this chapter? - Correct
Answer-A way to multiply effectiveness through others
Which of the following describes a complaint? - Correct Answer-Statement of
unhappiness