WGU C720 OA LATEST EXAM 2024/2025 QUESTIONS AND
VERIFIED CORRECT ANSWERS/ ALREADY GRADED A++
Performance - ANSWER Primary operating characteristics of a product.
Features - ANSWER Secondary characteristics that supplement the
product's basic function.
Conformance - ANSWER Degree to which a product's design and
operating characteristics match pre-established standards.
Servicability - ANSWER Speed, courtesy, and competence of repair.
Aesthetics - ANSWER How the product looks, feels, sounds, tastes, smells.
Reliability - ANSWER Length of time a product will function before it fails or
probability it will function for a stated period of time.
Durability - ANSWER Ability of a product to function when subjected to
hard and frequent use.
Pareto Charts - ANSWER Represents data values in descending order to
visualize the most frequent occurrences.
Deming's 14 Points for Management - ANSWER Idea about transforming of
management.
Juran Institute's Management Theory - ANSWER Focus on customer's
quality needs in "fitness for use" using Pareto Charts.
Taguchi Methods - ANSWER Focus on product design and quality
management with fewer experiments.
Shewhart Cycle - ANSWER Management theory that came from studying
at the Juran Institute.
Crosby's "Quality is Free" - ANSWER Logic where by reducing failure
costs, companies save money in the long-run.
,Six Sigma - ANSWER Reduce probability of error and allows only 3.4
defects per 1 million units.
It is data driven and seeks near perfection.
It also attempts to reduce variation and use quality suppliers to ensure a
quality output.
Goldratt's Theory of Restraints - ANSWER Stops bottlenecks and does not
allow intertia to cause the system constraint.
Kaizen - ANSWER JIT concept involving continuous improvement with the
5 following points:
Organization
Tidiness
Purity
Cleanliness
Disipline
Taguchi - ANSWER Worked on the Japanese phone system after WWII
Ishikawa's Quality Circle - ANSWER Quality management using
discussions of analysis and used Deming's 14th point for consistency.
Deming's Management Philosophy - ANSWER Look at 100% of their
finished product and stop inspection. Just build a quality product in the first
place.
Feigenbaum Theory - ANSWER Total Quality Control focusing on the
whole business quality not just quality control as a department.
Gantt Chart - ANSWER Horizontal chart that shows the amount of work
done within a certain time period in relation to what was expected to be
done.
Quality Function Deployment - ANSWER This uses customer's voice to
engineer product characteristics.
Continuous Improvement - ANSWER Incremental improvements instead of
major breakthrough.
,Control Charts - ANSWER Depicts a process where data is organized in
real-time.
Scatter Plots - ANSWER Displays a relationship between two variables.
One variable is dependent and the other is independent.
Histogram - ANSWER Box chart that demonstrates the frequency of an
activity.
SIPCO Diagram - ANSWER suppliers, input, processes, output, customers
information.
Match - ANSWER This matches customer needs to capacity needs
QA - ANSWER Quality Assurance
Location Factors - ANSWER This is part of a strategic decision that
includes regional facility strategy and product facility strategy.
Regional Facility Strategy - ANSWER This requires that each productions
facility have a defined marketing area and that facility produces a complete
product line for that area.
Product Facility Strategy - ANSWER Facility produces one product or
product line then operations - ANSWER refers to the processes within
organizations that acquire inputs and transform them into outputs that the
public can consume
operations - ANSWER processes through which people, capital, and
material are combined to produce the services and goods consumed by the
public
be worth more to the consumer than the total cost of the inputs - ANSWER
long term success requires that the outputs of the operation...
false (service providers sell intangible goods) - ANSWER service producers
and goods producers both sell high-quality, tangible products
, cross functionality - ANSWER A unique characteristic that makes a
business process key to an organization?
operations management - ANSWER refers to the decision-making
processes of the many factors that affect operations once a product has
already been developed
business process - ANSWER Due to the pressure to compete globally, in
increasing number of firms are changing their organizational structures.
Instead of being organized by business functions, more firms are being
organized by...
business functions - ANSWER operations, marketing, finance, IS are
examples of...
relative advantage - ANSWER The difference between the lowest cost
producer and the next-lowest is known as...
synergy - ANSWER when operational plans are linked to financial,
marketing, engineering, and IS plans, what is the result?
efficiency - ANSWER general descriptor of the time or effort needed to do
the work
productivity - ANSWER which measurements are more precise,
productivity of efficiency?
productivity - ANSWER defined by a precise mathematical equation
True - ANSWER Some service providers operate like manufacturers
because they sell a finished good
organizational structure - ANSWER refers to the arrangement of formal
relationships between a firm's functional areas
quicker, better decisions (focuses attention on activities that customers
value) - ANSWER changing org structure from focusing on business
functions to business processes results in what?
VERIFIED CORRECT ANSWERS/ ALREADY GRADED A++
Performance - ANSWER Primary operating characteristics of a product.
Features - ANSWER Secondary characteristics that supplement the
product's basic function.
Conformance - ANSWER Degree to which a product's design and
operating characteristics match pre-established standards.
Servicability - ANSWER Speed, courtesy, and competence of repair.
Aesthetics - ANSWER How the product looks, feels, sounds, tastes, smells.
Reliability - ANSWER Length of time a product will function before it fails or
probability it will function for a stated period of time.
Durability - ANSWER Ability of a product to function when subjected to
hard and frequent use.
Pareto Charts - ANSWER Represents data values in descending order to
visualize the most frequent occurrences.
Deming's 14 Points for Management - ANSWER Idea about transforming of
management.
Juran Institute's Management Theory - ANSWER Focus on customer's
quality needs in "fitness for use" using Pareto Charts.
Taguchi Methods - ANSWER Focus on product design and quality
management with fewer experiments.
Shewhart Cycle - ANSWER Management theory that came from studying
at the Juran Institute.
Crosby's "Quality is Free" - ANSWER Logic where by reducing failure
costs, companies save money in the long-run.
,Six Sigma - ANSWER Reduce probability of error and allows only 3.4
defects per 1 million units.
It is data driven and seeks near perfection.
It also attempts to reduce variation and use quality suppliers to ensure a
quality output.
Goldratt's Theory of Restraints - ANSWER Stops bottlenecks and does not
allow intertia to cause the system constraint.
Kaizen - ANSWER JIT concept involving continuous improvement with the
5 following points:
Organization
Tidiness
Purity
Cleanliness
Disipline
Taguchi - ANSWER Worked on the Japanese phone system after WWII
Ishikawa's Quality Circle - ANSWER Quality management using
discussions of analysis and used Deming's 14th point for consistency.
Deming's Management Philosophy - ANSWER Look at 100% of their
finished product and stop inspection. Just build a quality product in the first
place.
Feigenbaum Theory - ANSWER Total Quality Control focusing on the
whole business quality not just quality control as a department.
Gantt Chart - ANSWER Horizontal chart that shows the amount of work
done within a certain time period in relation to what was expected to be
done.
Quality Function Deployment - ANSWER This uses customer's voice to
engineer product characteristics.
Continuous Improvement - ANSWER Incremental improvements instead of
major breakthrough.
,Control Charts - ANSWER Depicts a process where data is organized in
real-time.
Scatter Plots - ANSWER Displays a relationship between two variables.
One variable is dependent and the other is independent.
Histogram - ANSWER Box chart that demonstrates the frequency of an
activity.
SIPCO Diagram - ANSWER suppliers, input, processes, output, customers
information.
Match - ANSWER This matches customer needs to capacity needs
QA - ANSWER Quality Assurance
Location Factors - ANSWER This is part of a strategic decision that
includes regional facility strategy and product facility strategy.
Regional Facility Strategy - ANSWER This requires that each productions
facility have a defined marketing area and that facility produces a complete
product line for that area.
Product Facility Strategy - ANSWER Facility produces one product or
product line then operations - ANSWER refers to the processes within
organizations that acquire inputs and transform them into outputs that the
public can consume
operations - ANSWER processes through which people, capital, and
material are combined to produce the services and goods consumed by the
public
be worth more to the consumer than the total cost of the inputs - ANSWER
long term success requires that the outputs of the operation...
false (service providers sell intangible goods) - ANSWER service producers
and goods producers both sell high-quality, tangible products
, cross functionality - ANSWER A unique characteristic that makes a
business process key to an organization?
operations management - ANSWER refers to the decision-making
processes of the many factors that affect operations once a product has
already been developed
business process - ANSWER Due to the pressure to compete globally, in
increasing number of firms are changing their organizational structures.
Instead of being organized by business functions, more firms are being
organized by...
business functions - ANSWER operations, marketing, finance, IS are
examples of...
relative advantage - ANSWER The difference between the lowest cost
producer and the next-lowest is known as...
synergy - ANSWER when operational plans are linked to financial,
marketing, engineering, and IS plans, what is the result?
efficiency - ANSWER general descriptor of the time or effort needed to do
the work
productivity - ANSWER which measurements are more precise,
productivity of efficiency?
productivity - ANSWER defined by a precise mathematical equation
True - ANSWER Some service providers operate like manufacturers
because they sell a finished good
organizational structure - ANSWER refers to the arrangement of formal
relationships between a firm's functional areas
quicker, better decisions (focuses attention on activities that customers
value) - ANSWER changing org structure from focusing on business
functions to business processes results in what?
