IS 244 Developing and Managing Volunteers questions
and answers with solutions 2025
Scenario: You are the new Volunteer Program Coordinator in your agency. The agency has never
had a Volunteer Program Plan. In talking with others connected to the jurisdiction's volunteer
program, you have identified several potential issues for your agency. The issue mentioned most
often deals with well-meaning citizens who show up and "self-dispatch" at the scene. No one
has been injured yet, but it seems to be a matter of time.
What would you do as a first step toward resolving this issue? - ANSWER Meet with all agency
and voluntary organization partners to develop a strategy for overall management of
spontaneous volunteers.
Scenario: Given current budget shortages, your volunteer program budget has been cut by 35
percent. You now have no funding to promote and publicize the volunteer program.
What can you do to promote and publicize the volunteer program despite the budget cuts? -
ANSWER Work with local media outlets to provide public service announcements to promote
the volunteer program.
Scenario: During a post-incident debriefing following a recent incident where spontaneous
volunteers were engaged, a common complaint was that volunteers didn't know how to
perform the tasks they were assigned.
What should you and your volunteer partners do to resolve this issue? - ANSWER Assign all
volunteers to affiliated organizations and let each organization provide the proper training and
supervision to its volunteers.
Scenario: Your jurisdiction's emergency management personnel are analyzing whether to
appoint a Volunteer Program Coordinator.
One important point they should consider is: - ANSWER How well volunteer management is
working now.
, Scenario: You are the Volunteer Program Coordinator for your agency. As such, you are required
to report through three levels of management above you. In emergency situations, you also
must coordinate with a representative from a voluntary organization.
What issue is of major concern in this organization structure? - ANSWER How well your agency
works with the voluntary organization's representative.
There are seven steps in developing a volunteer program. Following the seven-step model will
facilitate development of a volunteer program that is tailored to the agency's or jurisdiction's
needs. - ANSWER 1. Analyze agency and program needs
2. Write volunteer job description
3. Recruit
4. Place
5. Train
6. Supervise and Evaluate
7. Evaluate the Program
One critical factor to consider when analyzing agency and program needs is: - ANSWER The
jurisdiction's most likely hazards.
When designing jobs for volunteers, the jobs should reflect the needs of the agency or
jurisdiction and the volunteers. Volunteer needs may include the desire to: - ANSWER Learn
new skills.
A good job description provides: - ANSWER A reference point for performance evaluation.
Scenario: You are the Volunteer Program Coordinator for your county's farm agency. You have a
need for volunteer veterinarians and veterinary technicians that specialize in large animal
medicine that you can call on to help with livestock during an emergency.
and answers with solutions 2025
Scenario: You are the new Volunteer Program Coordinator in your agency. The agency has never
had a Volunteer Program Plan. In talking with others connected to the jurisdiction's volunteer
program, you have identified several potential issues for your agency. The issue mentioned most
often deals with well-meaning citizens who show up and "self-dispatch" at the scene. No one
has been injured yet, but it seems to be a matter of time.
What would you do as a first step toward resolving this issue? - ANSWER Meet with all agency
and voluntary organization partners to develop a strategy for overall management of
spontaneous volunteers.
Scenario: Given current budget shortages, your volunteer program budget has been cut by 35
percent. You now have no funding to promote and publicize the volunteer program.
What can you do to promote and publicize the volunteer program despite the budget cuts? -
ANSWER Work with local media outlets to provide public service announcements to promote
the volunteer program.
Scenario: During a post-incident debriefing following a recent incident where spontaneous
volunteers were engaged, a common complaint was that volunteers didn't know how to
perform the tasks they were assigned.
What should you and your volunteer partners do to resolve this issue? - ANSWER Assign all
volunteers to affiliated organizations and let each organization provide the proper training and
supervision to its volunteers.
Scenario: Your jurisdiction's emergency management personnel are analyzing whether to
appoint a Volunteer Program Coordinator.
One important point they should consider is: - ANSWER How well volunteer management is
working now.
, Scenario: You are the Volunteer Program Coordinator for your agency. As such, you are required
to report through three levels of management above you. In emergency situations, you also
must coordinate with a representative from a voluntary organization.
What issue is of major concern in this organization structure? - ANSWER How well your agency
works with the voluntary organization's representative.
There are seven steps in developing a volunteer program. Following the seven-step model will
facilitate development of a volunteer program that is tailored to the agency's or jurisdiction's
needs. - ANSWER 1. Analyze agency and program needs
2. Write volunteer job description
3. Recruit
4. Place
5. Train
6. Supervise and Evaluate
7. Evaluate the Program
One critical factor to consider when analyzing agency and program needs is: - ANSWER The
jurisdiction's most likely hazards.
When designing jobs for volunteers, the jobs should reflect the needs of the agency or
jurisdiction and the volunteers. Volunteer needs may include the desire to: - ANSWER Learn
new skills.
A good job description provides: - ANSWER A reference point for performance evaluation.
Scenario: You are the Volunteer Program Coordinator for your county's farm agency. You have a
need for volunteer veterinarians and veterinary technicians that specialize in large animal
medicine that you can call on to help with livestock during an emergency.
