Critical Thinking - Answers Using our intelligence and knowledge to reach objective and rational
viewpoints.
Good critical thinking is... - Answers 1. Reasonable
2. Reflective
3. Aligned with Intellectual Standards
Decision Support - Answers Enabling decision makers (others and ourselves) to make INFORMED
decisions that optimize RESOURCES and improve MISSION effectiveness.
Scorekeeper Function - Answers Keep score
Advisor Function - Answers Advise
Scorekeeper Activities - Answers Keep score and account for things
Advisor Activities - Answers Make recommendations for change
Scorekeeper Relevance - Answers Past to Present
Advisor Relevance - Answers Future
Enabling decision makers (others and ourselves) to make ___________________ decisions that optimize
___________________ and improve ___________________ effectiveness. - Answers 1. informed
2. resources
3. mission
The Decision Support Model includes how many steps? - Answers Five (5)
The Decision Support Model includes how many words? - Answers Fourteen (14)
The most important Decision Support Model step is what? - Answers Identify the Issue
What skills are important to good decision support? - Answers 1. Critical Thinking
2. Broad Perspective
3. Creativity
4. Analysis (Qualitative and Quantitative)
5. Communication Skills
What are the steps of the Decision Support Model? - Answers 1. Identify the Issue
, 2. Analyze the Issue
3. Develop Alternatives
4. Evaluate the Alternatives
5. Make a Recommendation
What is the purpose of the "Identify the Issue" step in the Decision Support Model? - Answers Allows
one to frame the problem/question so a clear picture of the issue can be created. It provides structure
to the problem.
What are the tools used in the "Identify the Issue" step in the Decision Support Model? - Answers 1.
Brainstorming
2. Fish Bone (Cause & Effect)
3. Five Wise
What is the deliverable of the "Identify the Issue" step in the Decision Support Model? - Answers Issue
Statement or Question
What is the purpose of the "Analyze the Issue" step in the Decision Support Model? - Answers
Study/determine the nature and relationships of the parts by analysis. Simplify complex issues,
understand the environment and logically gain insight about the issue.
What are the tools used in the "Analyze the Issue" step in the Decision Support Model? - Answers 1.
Affinity Diagram
2. Relations Diagram
3. "Q" Box
What are the deliverables of the "Analyze the Issue" step in the Decision Support Model? - Answers 1.
Relevant Facts
2. Necessary Assumptions
3. Valid Limitations
4. Defined and Weighted Evaluation Criteria
What criteria defines and adds goodness? - Answers Evaluation Criteria
What criteria defines must haves and removes badness (a lack of goodness)? - Answers Screening
Criteria