MPOETC EXAM 10 questions and
answers 2025
Crisis - ANSWER A temporary atypical problem situation which the individual(s) involved does
not have the immediate resources to resolve.A crisis may require supportive services such as
assistance from friends, family, or other services, but usually does not require clinical
intervention
Exhaustion Crisis - ANSWER When an individual has been coping with a stressful situation and
can no longer cope
Shock Crisis - ANSWER sudden change or event sets off an emotional reaction
Intervention - ANSWER The act of coming or or between, mediates and interfering in so as to
hinder or modify the affair of others
Displaced Anger - ANSWER venting or anger on or against another individual who is not
responsible for your emotional trauma
Aggression/Destructive Behavior - ANSWER Toward him/herself or others
Attention Seeking - ANSWER Bizarre, abnormal, or unusual behavior done purposely to attract
attention
Abuse of Alcohol and/or drugs: - ANSWER Aggressive threatening behavior can be a result of
the abuse of alcohol or drugs
Indicators: - ANSWER -Verbal Expression
, -Physical movement
-Decision making
Verbal expression: - ANSWER -yelling, screaming, cursing
-the person may not be able to articulate what has happened or may be completely silent
Physical Movement - ANSWER Running around, waving arms, grabbing, hitting, or completely
immobilized
Undertake whatever reasonable action necessary to prevent injury to ourselves and the victim
Decision Making - ANSWER Expecting a crisis victim to make sound and rational decisions may
be asking too much
-what we are likely to observe is a shifting in behavior, for example asking, "What should I do?"
Display Of Confidence - ANSWER The nature of Police's fact finding and report writing has a
"blaming element." Therefore, be aware that the person in crisis lack self-confidence and will be
sensitive to any display of blame
Witnesses - ANSWER Always attempt to obtain more information about situation that will assist
in both assessment and problem solving
RAPP - ANSWER -Recognize
-Aware, assess, anticipate, action
-Position
-Pacify
Mediation (Problem Solving) - ANSWER Mediation means to intervene between two or more
disputing parties in order to effect a settlement, agreement, or compromise. Officers may be
answers 2025
Crisis - ANSWER A temporary atypical problem situation which the individual(s) involved does
not have the immediate resources to resolve.A crisis may require supportive services such as
assistance from friends, family, or other services, but usually does not require clinical
intervention
Exhaustion Crisis - ANSWER When an individual has been coping with a stressful situation and
can no longer cope
Shock Crisis - ANSWER sudden change or event sets off an emotional reaction
Intervention - ANSWER The act of coming or or between, mediates and interfering in so as to
hinder or modify the affair of others
Displaced Anger - ANSWER venting or anger on or against another individual who is not
responsible for your emotional trauma
Aggression/Destructive Behavior - ANSWER Toward him/herself or others
Attention Seeking - ANSWER Bizarre, abnormal, or unusual behavior done purposely to attract
attention
Abuse of Alcohol and/or drugs: - ANSWER Aggressive threatening behavior can be a result of
the abuse of alcohol or drugs
Indicators: - ANSWER -Verbal Expression
, -Physical movement
-Decision making
Verbal expression: - ANSWER -yelling, screaming, cursing
-the person may not be able to articulate what has happened or may be completely silent
Physical Movement - ANSWER Running around, waving arms, grabbing, hitting, or completely
immobilized
Undertake whatever reasonable action necessary to prevent injury to ourselves and the victim
Decision Making - ANSWER Expecting a crisis victim to make sound and rational decisions may
be asking too much
-what we are likely to observe is a shifting in behavior, for example asking, "What should I do?"
Display Of Confidence - ANSWER The nature of Police's fact finding and report writing has a
"blaming element." Therefore, be aware that the person in crisis lack self-confidence and will be
sensitive to any display of blame
Witnesses - ANSWER Always attempt to obtain more information about situation that will assist
in both assessment and problem solving
RAPP - ANSWER -Recognize
-Aware, assess, anticipate, action
-Position
-Pacify
Mediation (Problem Solving) - ANSWER Mediation means to intervene between two or more
disputing parties in order to effect a settlement, agreement, or compromise. Officers may be
