AQA GCSE (9-1) Business - Paper 1
Buffer stock - ANS -A stock of raw materials held in reserve to protect the production process
from unforeseen shortages.
Customer loyalty - ANS -The likelihood that past customers will continue to buy from the
business, enhanced by high quality customer service and/or reward programmes.
Customer satisfaction - ANS -Whether customers are pleased with the goods/services they
receive; whether they would purchase again.
Flow production - ANS -Using a production line to make goods continuously and in large
numbers.
Inspection - ANS -Testing/examining items to check that materials or items conform to the
specified requirements/standards.
Job production - ANS -A method of creating a single product to meet an individual order.
Just in case (JIC) - ANS -Organising procurement to ensure that the production process never
runs out of stock, reducing the number of sales lost due to insufficient raw materials.
Just in time (JIT) - ANS -Organising the ordering of raw materials and components to be
delivered just before they will be used, reducing the need for storage.
Logistics - ANS -Managing the movement of supplies and products to ensure the timely
delivery of supplies to the production process and finished products to customers.
Procurement - ANS -The process of buying goods and services including dealing with, demand,
selection of suppliers, analysing and negotiating prices, making the purchase & managing
payments.
Product knowledge - ANS -An in-depth understanding of the features, use and application of
the good/service that will enable the person selling it to provide any information that
the purchaser wants before committing to buy.
Product recalls - ANS -The withdrawal from sale by the manufacturer of a defective or
contaminated item.
Productivity - ANS -The amount produced by a worker/machine/factory in a given time; the
ability to
Buffer stock - ANS -A stock of raw materials held in reserve to protect the production process
from unforeseen shortages.
Customer loyalty - ANS -The likelihood that past customers will continue to buy from the
business, enhanced by high quality customer service and/or reward programmes.
Customer satisfaction - ANS -Whether customers are pleased with the goods/services they
receive; whether they would purchase again.
Flow production - ANS -Using a production line to make goods continuously and in large
numbers.
Inspection - ANS -Testing/examining items to check that materials or items conform to the
specified requirements/standards.
Job production - ANS -A method of creating a single product to meet an individual order.
Just in case (JIC) - ANS -Organising procurement to ensure that the production process never
runs out of stock, reducing the number of sales lost due to insufficient raw materials.
Just in time (JIT) - ANS -Organising the ordering of raw materials and components to be
delivered just before they will be used, reducing the need for storage.
Logistics - ANS -Managing the movement of supplies and products to ensure the timely
delivery of supplies to the production process and finished products to customers.
Procurement - ANS -The process of buying goods and services including dealing with, demand,
selection of suppliers, analysing and negotiating prices, making the purchase & managing
payments.
Product knowledge - ANS -An in-depth understanding of the features, use and application of
the good/service that will enable the person selling it to provide any information that
the purchaser wants before committing to buy.
Product recalls - ANS -The withdrawal from sale by the manufacturer of a defective or
contaminated item.
Productivity - ANS -The amount produced by a worker/machine/factory in a given time; the
ability to
