Qualtrics Certification Exam Questions And Answers
With 100% Correct Answers
user impact ANS the ability they have to create, manage, or remove other users
survey impact ANS the ability they have to create, edit, distribute, and access raw data
data impact ANS the ability they have to view, edit, export, or delete data
Which category of user access and permissions has the impact of giving the ability to create, edit,
distribute, and access raw data? ANS Survey
Why are attribute data restrictions commonly used with an SSO? ANS Because it allows the pre-
existing hierarchy to be used to limit data access
Which tool is used when an enterprise customer has specific needs to segment the Qualtrics platform so
that only certain users can access certain data? ANS Groups or divisions
The customer wants to be able to easily manage the permissions of their users on a larger scale. Rather
than individually granting permissions to individual users, you can advise them to add the desired groups
of users to a _____. ANS Role
When assisting a client in managing bulk users, you will educate the customer about the User Admin tab.
Which statements are true of the User Admin tab? (Select all that apply.) ANS - Uploads in the User
Admin tab generally contain required fields and attribute fields
- The functions in the User Admin tab can be used in combination with SSO
Purpose of Multiple Directories ANS 1. To set up different deduplication or contact frequency rules
for different customer segments
2. To set up another directory that includes test users that you can use to send out distributions
,Which statements are true of the process of migrating contacts from a previous vendor for Qualtrics
customers? (Select all that apply.) ANS - Customers with standard implementation are responsible for
their own contact migration.
- Contact migration should begin early in an implementation.
Which steps are required to set up a contact import automation? (Select all that apply.) ANS - Create a
name for the automation.
- Upload a sample file to be used as the data dictionary.
- Determine which import source to use.
Understanding how data flows through Qualtrics helps you to avoid the negative impacts of _____.
ANS an incorrect configuration of certain data fields
The feature of the XM directory that gives the ability to view the Touchpoint Timeline for any given user
in XM Directory is _____. ANS transactional data
A client from the healthcare industry has a business unit that is interested in sending out transactional
surveys to previous patients who visited a clinic, and a second business unit that reaches out to insurance
policy owners for relational surveys. In order to configure a solution in XM Directory that meets this
customer's requirements, you should advise the client to use which feature in the XM Directory? ANS
Multiple directories
When setting up an authenticator, only the _______ or ________ contact list fields can be used for
authentication. ANS Email, ExternalDataReference
Always use the ____ case when programming a survey. ANS Positive
Where can you configure web services? ANS - Survey Flow
- Actions Tab
What are the two main areas where you can utilize a randomizer? ANS - Within a specific block of
questions, where you can use question randomization to randomize the order of questions within a block
, - Within the Survey Flow, where you can use the Randomizer element to randomize Survey Flow
elements, such as blocks of questions and/or Embedded Data elements
A Qualtrics customer has a demographic block in their survey that asks respondents for their gender, age
range, and income range. In addition to questions targeting all demographics, the client is trying to target
two specific demographic groups with additional survey questions: female respondents between the ages
of 30 and 39 that make at least $140,000 per year, and male respondents between the age of 20 and 29
that make at least $110,000. Any other respondents will not see the additional questions. Which advanced
feature available to support survey configuration for multiple workstreams will assist the customer with
these requirements? ANS Complex branch logic
Nicole, a member of the CX implementation team, is applying branching to capture identified touch
points for a customer. As she adds more conditions to the logic, it is recommended that she use new
_____ to separate everything out more clearly and make it easier for customers to make updates in the
future. ANS logic sets
Which tool in the Survey Flow allows you to pull in data from a survey, project, or set of data by
searching against a key field, such as Region Codes? ANS Supplemental Data Element
Why should you disable "Save and Continue" as a recommended setup when using an authenticator?
ANS It will prevent respondents from being able to complete multiple responses.
Which are Embedded Data values you can capture with Text iQ-Powered Survey Flows? (Select all that
apply.) ANS Sentiment Score, Topic Exists, and Sentiment Label
A Qualtrics customer wants their survey to ask customers for open-ended feedback on their services and
then customize the survey experience based on topics in their feedback. To accomplish this, they will
leverage _____ to analyze the topics used in one of the Text Entry response questions and then they will
use Branch Logic to send the respondent to different paths in the survey depending on the topic present in
their response. ANS Text iQ
two most common escalation tasks ANS - tracking non-blocking issues
- new feature requests
How long does it take to fully implement and configure SSO? ANS About 2 weeks
With 100% Correct Answers
user impact ANS the ability they have to create, manage, or remove other users
survey impact ANS the ability they have to create, edit, distribute, and access raw data
data impact ANS the ability they have to view, edit, export, or delete data
Which category of user access and permissions has the impact of giving the ability to create, edit,
distribute, and access raw data? ANS Survey
Why are attribute data restrictions commonly used with an SSO? ANS Because it allows the pre-
existing hierarchy to be used to limit data access
Which tool is used when an enterprise customer has specific needs to segment the Qualtrics platform so
that only certain users can access certain data? ANS Groups or divisions
The customer wants to be able to easily manage the permissions of their users on a larger scale. Rather
than individually granting permissions to individual users, you can advise them to add the desired groups
of users to a _____. ANS Role
When assisting a client in managing bulk users, you will educate the customer about the User Admin tab.
Which statements are true of the User Admin tab? (Select all that apply.) ANS - Uploads in the User
Admin tab generally contain required fields and attribute fields
- The functions in the User Admin tab can be used in combination with SSO
Purpose of Multiple Directories ANS 1. To set up different deduplication or contact frequency rules
for different customer segments
2. To set up another directory that includes test users that you can use to send out distributions
,Which statements are true of the process of migrating contacts from a previous vendor for Qualtrics
customers? (Select all that apply.) ANS - Customers with standard implementation are responsible for
their own contact migration.
- Contact migration should begin early in an implementation.
Which steps are required to set up a contact import automation? (Select all that apply.) ANS - Create a
name for the automation.
- Upload a sample file to be used as the data dictionary.
- Determine which import source to use.
Understanding how data flows through Qualtrics helps you to avoid the negative impacts of _____.
ANS an incorrect configuration of certain data fields
The feature of the XM directory that gives the ability to view the Touchpoint Timeline for any given user
in XM Directory is _____. ANS transactional data
A client from the healthcare industry has a business unit that is interested in sending out transactional
surveys to previous patients who visited a clinic, and a second business unit that reaches out to insurance
policy owners for relational surveys. In order to configure a solution in XM Directory that meets this
customer's requirements, you should advise the client to use which feature in the XM Directory? ANS
Multiple directories
When setting up an authenticator, only the _______ or ________ contact list fields can be used for
authentication. ANS Email, ExternalDataReference
Always use the ____ case when programming a survey. ANS Positive
Where can you configure web services? ANS - Survey Flow
- Actions Tab
What are the two main areas where you can utilize a randomizer? ANS - Within a specific block of
questions, where you can use question randomization to randomize the order of questions within a block
, - Within the Survey Flow, where you can use the Randomizer element to randomize Survey Flow
elements, such as blocks of questions and/or Embedded Data elements
A Qualtrics customer has a demographic block in their survey that asks respondents for their gender, age
range, and income range. In addition to questions targeting all demographics, the client is trying to target
two specific demographic groups with additional survey questions: female respondents between the ages
of 30 and 39 that make at least $140,000 per year, and male respondents between the age of 20 and 29
that make at least $110,000. Any other respondents will not see the additional questions. Which advanced
feature available to support survey configuration for multiple workstreams will assist the customer with
these requirements? ANS Complex branch logic
Nicole, a member of the CX implementation team, is applying branching to capture identified touch
points for a customer. As she adds more conditions to the logic, it is recommended that she use new
_____ to separate everything out more clearly and make it easier for customers to make updates in the
future. ANS logic sets
Which tool in the Survey Flow allows you to pull in data from a survey, project, or set of data by
searching against a key field, such as Region Codes? ANS Supplemental Data Element
Why should you disable "Save and Continue" as a recommended setup when using an authenticator?
ANS It will prevent respondents from being able to complete multiple responses.
Which are Embedded Data values you can capture with Text iQ-Powered Survey Flows? (Select all that
apply.) ANS Sentiment Score, Topic Exists, and Sentiment Label
A Qualtrics customer wants their survey to ask customers for open-ended feedback on their services and
then customize the survey experience based on topics in their feedback. To accomplish this, they will
leverage _____ to analyze the topics used in one of the Text Entry response questions and then they will
use Branch Logic to send the respondent to different paths in the survey depending on the topic present in
their response. ANS Text iQ
two most common escalation tasks ANS - tracking non-blocking issues
- new feature requests
How long does it take to fully implement and configure SSO? ANS About 2 weeks
