Organizational Behavior Assessment Test Questions & Answers 2024/2025

Organizational Behavior Assessment Test Questions & Answers 2024/2025 Organizational Behavior Assessment Test Questions & Answers 2024/2025 Organizational Behavior - ANS-The field of study that investigates the impact that individuals, behavior and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving the organization's effectiveness Manager - ANS-individual who achieves goals through other people Organization - ANS-consciously coordinated social unit, composed to two or more people, that functions on a relatively continuous basis to achieve a common goal Management functions (Fayol) - ANS-Planning, Organizing, Leading, Controlling Management roles (Mintzberg) - ANS-Interpersonal, informational, decisional Management skills (Katz) - ANS-Technical, human, conceptual Management activities (Lutherans) - ANS-Traditional management, communication, Human Resource Management, Networking Intuition - ANS-a gut feeling not necessarily supported by research Systematic study - ANS-looking at relationships, attempting to attribute causes and effects and drawing conclusions based on scientific evidence Evidence-Based Management (EBM) - ANS-basing managerial decisions on the best available scientific evidence Hindsight bias - ANS-Events in the past appear simple, comprehensible and predictable in comparison to events in the future Core values of science - ANS-accuracy, objectivity, skepticism, open-mindedness Behavioral sciences contributed to OB - ANS-Psychology, social psychology, sociology, anthropology Theory - ANS-integrated set of principles hypothesis - ANS-predictions derived from theory Contingency variables - ANS-situational factors: variables that moderate the relationship between 2 or more individuals Challenges OB - ANS-Responding to globalization, managing workforce diversity, improving quality and productivity workforce diversity - ANS-the concept that organizations are becoming more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation and inclusion of other diverse groups Model - ANS-an abstraction of reality, a simplified representation of some real-world phenomenon Dependent variable - ANS-a response that is affected by an independent variable List of dependent variables - ANS-productivity, absenteeism, turnover, job satisfaction, deviant work place behavior, organizational citizenship behavior Independent variable - ANS-the presumed cause of some change in a dependent variable List of independent variables - ANS-individual-level variables, group-level variables, organizational system-level variables Ability - ANS-individual's capacity to perform various tasks on the job Intellectual ability - ANS-capacity for mental activities General Mental Ability (GMA) - ANS-general cognitive ability (IQ), overall factor of intelligence Physical Ability - ANS-capacity to do tasks that demand stamina, dexterity and strength Biographical characteristics - ANS-objective and easily obtained personal characteristics List of biographical characteristics - ANS-Age, gender, race, tenure, religion Distinguishing intelligence - ANS-Emotional intelligence, cultural intelligence, complex problem-solving Emotional intelligence - ANS-Ability to perceive, appraise and express emotion; to access and generate feelings when they facilitate; to understand emotion and emotional knowledge; and to regulate emotions to promote emotional and intellectual growth Learning - ANS-any relatively permanent change in behavior that occurs as a result of experience 3 theories of learning - ANS-classical conditioning, operant conditioning, social learning Classical conditioning (Pavlov) - ANS-type of conditioning in which an individual responds to some stimulus that would not ordinarily produce such responds Operant conditioning - ANS-type of conditioning in which desired voluntary behavior leads to a reward or prevents a punishment Behaviorism - ANS-behavior follows stimuli in a relative unthinking matter Social Learning - ANS-the view that people can learn through observation and direct experience 4 processes social learning - ANS-attentional, retention, motor reproducing, reinforcement shaping behavior - ANS-systematic reinforcing each successive step that moves an individual closer to the desired response Methods for shaping behavior - ANS-positive reinforcement, negative reinforcement, punishment, extinction Continuous reinforcement - ANS-reinforcing a desired behavior each time it is demonstrated intermittent reinforcement - ANS-reinforcing a desired behavior often enough to make the behavior worth repeating, but not every time fixed-interval schedule - ANS-spacing rewards at uniform time intervals variable-interval schedule - ANS-distributing rewards in time so that reinforcements are unpredictable fixed-ratio schedule - ANS-initiating rewards after a fixed or constant number of responses variable-ratio schedule - ANS-varying the reward relative to the behavior of the individual OB mod - ANS-application of reinforcement concepts to individuals in the work setting 5 step problem solving - ANS-identify behaviors, develop baseline data, identify consequences, develop strategy, evaluate improvement organizational learning loops - ANS-single, double, triple Continues...