Test Bank For Systems Analysis and Design 8th Edition By Alan Dennis, Barbara Haley Wixom, Roberta M. Roth A+

Test Bank For Systems Analysis and Design 8th Edition By Alan Dennis, Barbara Haley Wixom, Roberta M. Roth A+ TEST BANK FOR Dennis, Wixom, RothSystems Analysis and Design, 8th Edition Chapter 1 – Systems Analysis and Design – Dennis / Wixom / Roth – page 1 Multiple Choice 1. The outcome of the analysis phase is the: a) Feasibility analysis document b) System proposal document c) System specification document d) System request document e) Business process document Ans: b Reference: Figure 1-3: Systems Development Life Cycle Phases Difficulty: easy 2. The outcome of the planning phase is the: a) Test plan b) System proposal document c) System specification document d) System request document e) Business process document Ans: d Reference: Figure 1-3: Systems Development Life Cycle Phases Difficulty: easy 3. The outcome of the design phase is the: a) Feasibility analysis document b) System proposal document c) System specification document d) System request document e) Business process document Ans: c Reference: Figure 1-3: Systems Development Life Cycle Phases Difficulty: easy 4. Another outcome of the planning phase is the: a) Feasibility analysis document b) Project plan c) System specification document d) System proposal document e) Business process document Ans: b Reference: Figure 1-3: Systems Development Life Cycle Phases Difficulty: easy 5. Which is NOT true for systems analysts? a) They create value for an organization b) They enable the organization to perform work better c) They do things and challenge the current way that an organization works d) They play a key role in information systems development projects e) They are the project sponsors for system proposals Ans: e Reference: Introduction Difficulty: medium 6. Which is NOT an attribute of a systems analyst? a) Understanding what to change b) Knowing how to change it c) Convincing others of the need to change d) Serving as a change agent e) Selecting which projects to approve Ans: e Reference: The Systems Analyst Difficulty: easy 7. Which of the following project roles would identify how technology can improve business processes? a) Systems analyst b) Business analyst c) Infrastructure analyst d) Change management analyst e) Requirements analyst Ans: a Reference: The System Analyst Difficulty: easy 8. Which of the following project roles would insure that the system conforms to information systems standards? a) Systems analyst b) Business analyst c) Infrastructure analyst d) Change management analyst e) Project manager Ans: a Reference: The System Analyst Difficulty: easy 9. Which of the following project roles would focus on stakeholder requirements? a) Systems analyst b) Business analyst c) Infrastructure analyst d) Change management analyst e) Requirements analyst Ans: e Reference: The System Analyst Difficulty: easy 10. Which of the following project roles would serve as a primary point of contact for a project? a) Systems analyst b) Business analyst c) Infrastructure analyst d) Change management analyst e) Project sponsor Ans: e Reference: Project Identification and Initiation Difficulty: easy 11. Which of the following project roles would analyze the key business aspects of the system? a) Systems analyst b) Business analyst c) Infrastructure analyst d) Change management analyst e) Project manager Ans: b Reference: The System Analyst Difficulty: easy 12. Michaela is a systems analyst who is determining business requirements. What would most likely be the SDLC phase for her? a) Planning b) Analysis c) Design d) Implementation e) Business requirements are not developed by systems analysts, but by business analysts Ans: b Reference: Figure 1-3: The Systems Development Life Cycle Phases Difficulty: easy 13. Chang is working on ―How will this system work.‖ What SDLC phase is he in? a) Planning b) Analysis c) Design d) Implementation e) Transition Ans: c Reference: Figure 1-3: The Systems Development Life Cycle Phases Difficulty: medium 14. Joan‘s project is to take a fairly straight-forward manual process and make it an electronic process. This will make the processing more efficient. Which of the following requirements analysis strategies is she using? a) Business process automation b) Business process improvement c) Business process internalization d) Business process reengineering e) Business process renovation Ans: a Reference: Business Process Automation Difficulty: easy 15. Wayne is a senior director of finance. His company only recently came under SarbanesOxley regulations and is the project sponsor to become compliant. He realizes that examining the as-is system may not be much help as the regulations are so radical that a major analysis and design project must be completed to make the company compliant. He is leaning towards: a) Business process automation b) Business process improvement c) Business process internalization d) Business process reengineering e) Business process renovation Ans: d Reference: Business Process Reengineering Difficulty: medium 16. Moderate changes to existing processes falls under the analysis. a) Business process automation (BPA) b) Business process improvement (BPI) c) Business process reengineering (BPR) d) Business process blue-skying (BPB) Business process efficiency (BPE) Ans: b Reference: Business Process Improvement Difficulty: easy 17. Alice is calculating whether a system will lower costs or increase revenues. What SDLC phase is she in? a) Planning b) Analysis c) Design d) Implementation e) Evaluation Ans: a Reference: The Systems Development Life Cycle Difficulty: medium 18. Which was NOT given as a method for determining business requirements? a) Benchmarking b) Interviewing c) Observation d) Document analysis e) Questionnaires and surveys Ans: a Reference: The Systems Development Life Cycle Difficulty: medium 19. Which would normally NOT be a reason for a project? a) When a business need has been identified b) A consultant has suggested a new customer relationship management system c) An open source platform has just come on the market d) An existing system just isn‘t working properly and the workaround is tedious e) To support a new business initiative Ans: c Reference: Project Identification and Initiation Difficulty: medium 20. Which phase is generally the longest and most expensive part of the development process? a) Planning b) Analysis c) Design d) Implementation e) Feasibility Ans: d Reference: Implementation Difficulty: easy 21. Because the cost can be immense, is one of the most critical steps in implementation. a) Documentation b) Coding c) Testing d) Developing a conversion strategy e) Training Ans: c Reference: Implementation Difficulty: medium 22. PCM Incorporated will need to purchase new servers for a system. This would be a: a) Development cost b) Operating cost c) Ongoing cost d) Intangible cost e) Intangible benefit Ans: a Reference: Feasibility Analysis Difficulty: easy 23. Linda is a clerk in the accounting department. She was interviewed by David and is excited about the proposed system that will utilize electronic funds transfer. This would be an example of . a) Tangible benefit b) Cash flow c) Break-even analysis d) Intangible benefit e) Return on investment Ans: d Reference: Feasibility Analysis Difficulty: medium 24. Ramya is preparing an economic feasibility study. She has a calculation where she takes total benefits minus total costs and divides that answer by the total costs. She is calculating: a) Cash flow b) Return on investment c) Break-even point d) Net present value e) Internal rate of return Ans: b Reference: Economic Feasibility Difficulty: medium 25. Ramona is preparing an economic feasibility study. She is calculating the payback period. She is calculating: a) Cash flow b) Return on investment c) Break-even point d) Net present value e) Internal rate of return Ans: c Reference: Economic Feasibility Difficulty: medium 26. Robert is doing an economic analysis using today‘s dollar values. He is doing: a) Cash flow analysis b) Return on investment analysis c) Break-even point analysis d) Net present value analysis e) Internal rate of return analysis Ans: d Reference: Economic Feasibility Difficulty: medium 27. TJ has prepared a spreadsheet where the total benefits are $182,000; the total cumulative costs are $120,000. The ROI would be: a) $62,000 b) About 34% c) About 51.7% d) About 65.3% e) Less than 20% Ans: c Reference: Economic Feasibility Difficulty: hard 28. Which of the following project roles would probably make a presentation about the objectives of a proposed project and its benefits to executives who will benefit directly from the project? a) Requirements analyst b) Systems analyst c) Project manager d) Champion e) Chief Information Officer (CIO) Ans: d Reference: Organizational Feasibility Difficulty: medium 29. Which is an activity the users probably will NOT do on a project? a) Make decisions that influence the project b) Budget funds for the project c) Perform hands-on activities for the project d) Be assigned specific tasks to perform (with clear deadlines) e) Have some official roles on the project team Ans: b Reference: Organizational Feasibility Difficulty: hard 30. The type of skill that is common to systems analysts to deal fairly and honestly with other project team members is: a) Technical b) Business c) Analytical d) Interpersonal e) Ethical Ans: e Reference: The Systems Analyst Difficulty: easy 31. The type of skill that is common to systems analysts to understand how IT can be applied to business situations and to ensure that the IT delivers real business value is: a) Technical b) Business c) Analytical d) Interpersonal e) Ethical Ans: b Reference: The Systems Analyst Difficulty: easy 32. Rocky is dealing one-on-one with users and business managers (including some that have little experience with technology). He is demonstrating what system analyst skill? a) Technical b) Business c) Analytical d) Interpersonal e) Ethical Ans: d Reference: The Systems Analyst Difficulty: easy 33. Becky is a systems analyst for Laswell Consulting. She is attending a three-day intensive workshop on developing applications in php. What systems analyst skill is she working on? a) Technical b) Business c) Analytical d) Interpersonal e) Ethical Ans: a Reference: The Systems Analyst Difficulty: easy 34. Jack is going over financial numbers for a proposed project. Which of the following system analyst skills is he exhibiting currently? a) Technical b) Business c) Analytical d) Interpersonal e) Management Ans: c Reference: The Systems Analyst Difficulty: easy 35. Amy is planning on talking with a clerk and a manager in the accounts payable area, a manager in the procurement department, and two vendors. She is probably doing: a) Observation b) Interviews c) JAD d) Documentation analysis e) Organizational Feasibility Ans: b Reference: Analysis Difficulty: easy 36. Kallie is creating use cases, data flow diagrams, and entity relationship diagrams. In what phase of the SDLC would she do this? a) Planning b) Analysis c) Design d) Construction e) Implementation Ans: c Reference: Figure 1-3: Systems Development Life Cycle Phases Difficulty: medium True / False 37. The primary goal of a system is to create value for the organization. Ans: True Reference: Introduction Difficulty: easy 38. Systems analysis and design projects are highly effective, with less than 3% of all projects cancelled or abandoned. Ans: False Reference: Introduction Difficulty: easy 39. Systems that are cancelled or abandoned are frequently due to a lack of clarity about how the system should support an organization‘s goals and improve processes.. Ans: True Reference: Introduction Difficulty: easy 40. The key person in the SDLC is the systems analyst who analyzed the business situation, identifies opportunities for improvements and design an information system to implement the improvements. Ans: True Reference: Introduction Difficulty: easy 41. Systems analysts are generally experts in business, finance, and application development. Ans: False Reference: The Systems Analyst Difficulty: medium 42. When compared to a business analyst, the systems analyst will identify how the system will provide business value. Ans: False Reference: Project Identification and Initiation Difficulty: medium 43. The business analyst role focuses on the business issues surrounding the system. Ans: False Reference: The Systems Analyst Difficulty: easy 44. When compared to a systems analyst, the business analyst will probably have more responsibility for determining business value. Ans: True Reference: Project Identification and Initiation Difficulty: easy 45. Because of the need to be focused on providing information about the business value of a system, a systems analyst will probably have much training or experience in programming or application development. Ans: False Reference: The Systems Analyst Difficulty: easy 46. The requirements analyst role includes complete and accurate determination of what the system requirements consist of for all stakeholders. Ans: True Reference: The Systems Analyst Difficulty: easy 47. The SDLC generally can be broken into four phases: planning, analysis, design and implementation. Ans: True Reference: The Systems Development Life Cycle Difficulty: easy 48. In SDLC, analysis is generally divided into three steps: understanding the as-is system; developing a cost-benefit analysis; and understanding the technical feasibility. Ans: False Reference: The Systems Development Life Cycle Difficulty: easy 49. Anne has asked users and managers to identify problems with the as-is system and to describe how to solve them in the to-be system. She is probably in the analysis phase of SDLC. Ans. True Reference: The Systems Development Life Cycle Difficulty: easy 50. Determining business requirements is generally done in the planning phase of the SDLC. Ans: False Reference: Figure 1-3: Systems Development Life Cycle Phases Difficulty: easy 51. The primary output of the planning phase is the system request. Ans: True Reference: Figure 1-3: Systems Development Life Cycle Phases Difficulty: easy 52. The primary output of the analysis phase is the system proposal. Ans: True Reference: Figure 1-3: Systems Development Life Cycle Phases Difficulty: easy 53. The normal sequence of SDLC phase outputs (from beginning to end) would be: system request; system proposal; system specifications; and installed system. Ans: True Reference: Figure 1-3: Systems Development Life Cycle Phases Difficulty: easy 54. The question ‗Can we build it‘ is asked in the design phase. Ans: False Reference: The Systems Development Life Cycle Difficulty: easy 55. Interviewing is generally done in the analysis phase of the SDLC. Ans: True Reference: Figure 1-3: Systems Development Life Cycle Phases Difficulty: easy 56. Juan is creating use cases. He is working in the design phase of the SDLC. Ans: False Reference: Figure 1-3: Systems Development Life Cycle Phases Difficulty: easy 57. The planning phase of the SDLC will have two steps: project initiation and requirements determination. Ans: False Reference: Planning Difficulty: easy 58. The three feasibility analyses in the text were: organizational feasibility, technical feasibility, and economic feasibility. Ans: True Reference: Planning Difficulty: easy 59. Developing navigation methods, database, and file specifications and what architecture to use would occur in the design phase of the SDLC. Ans: True Reference: Design Difficulty: easy 60. A support plan for the system is established in the implementation phase of the SDLC. Ans: True Reference: Implementation Difficulty: easy 61. The project sponsor should have an idea of the business value to be gained from the system. Ans: True Reference: Project Identification and Initiation Difficulty: easy 62. The document that describes the business reasons for building a system and the value that the system is expected to provide is called the ―System Proposal.‖ Ans: False Reference: System Request Difficulty: easy 63. A system request will generally have these items: project sponsor; business need; business requirements; business value; special issues or constraints. Ans: True Reference: System Request Difficulty: medium 64. The three factors in the text for a feasibility analysis are: technical feasibility; organizational feasibility and economic feasibility. Ans: True Reference: Feasibility Analysis Difficulty: easy 65. If the development team of an organization is not familiar with the technologies that may be used, the project should be cancelled. Ans: False Reference: Technical Feasibility Difficulty: medium 66. User training with a proposed system would fall under intangible costs. Ans: True Reference: Economic Feasibility Difficulty: medium 67. Using ‗net present value‘ in calculating economic feasibility will allow for variations in the time value of money. Ans: True Reference: Economic Feasibility Difficulty: easy 68. To be compatible, all costs and benefits should use the current value of money since variations over time will (a) not affect the return on investment and (b) it is difficult (or impossible) to estimate future value of money. Ans: False Reference: Economic Feasibility Difficulty: medium 69. Numerous studies report that projects involving information technology experience failure rates from 30% - 70%. Ans: True Reference: Introduction Difficulty: medium 70. The champion supports the project with resources and political support. Ans: True Reference: Organizational Feasibility Difficulty: medium Essays 71. Can the project sponsor and the project champion be the same person? Explain. Ans: Yes. On smaller projects they might be, on larger projects you might have more than one sponsor or more than one champion; or they might just be different people. Reference: Organizational Feasibility Difficulty: medium 72. What calculations are used in economic feasibility? Ans: Return on investment; NPV – net present value of money; break-even analysis; cost/benefit analysis Reference: Feasibility Analysis Difficulty: medium 73. What is the difference between a systems analyst and a business analyst? Ans: A systems analyst interfaces between the business side and the development/technical site; while a business analyst focuses on the business side of a project. Reference: The Systems Analyst Difficulty: medium 74. One of the skills needed for a systems analyst is to be ethical. Why do you think that is important? Ans: Analysts must deal fairly, honestly, and ethically with other project team members, managers, and systems users. Analysts frequently have confidential information and must not share that information with others. Reference: The Systems Analyst Difficulty: medium 75. What are the four phases of the SDLC and what is the major deliverable from each of the phases? Ans: Planning – deliverable is the system request (also feasibility study and project plan) Analysis – deliverable is the system proposal Design – deliverable is the system specification (also alternative matrix) Implementation – deliverable is the installed system (including documentation, migration plan, and support plan) Reference: The Systems Development Life Cycle Difficulty: medium 76. What things might happen in the requirements gathering step in the analysis phase of the SDLC? Ans: Interviews; questionnaires; group workshops; observation; JAD sessions, document analysis; more Reference: Figure 1-3: The Systems Development Life Cycle Difficulty: medium 77. Which types of people (or specific people) are important in ―organizational feasibility‖ and why? Ans: Champion (or project sponsor) – initiates the project / promotes it / allocates time to the project; provides resources Organizational Management – knows about the project / budgets funds; encourages users Systems Users – make decision about the project / does hands on work for the project (testing, giving input through interviews, JAD sessions, etc.) /ultimately determine if the project is successful by using it!!! Reference: Organizational Feasibility Difficulty: hard Multiple Choice 78. A critical success factor in project management is to do which of the following? a) Say ―no‖ to all requests asthey add to ‗scope creep‘ b) Use throwaway prototyping c) Use a CASE tool to delineate requirements from work tasks d) Start with a realistic assessment of the work that needs to be done e) Hire an outside project management consulting group Ans: d Reference: Introduction Difficulty: easy 79. Which is a true statement about IT projects? a) Most IT departments face a demand for IT projects that far exceed the ability to do them. b) Project Managers must be certified as PMP (Project Management Professionals) c) Project estimates tend to have a built-in buffer of time d) Project teams of 12 to 15 are generally considered optimum e) The majority of projects taken on by IT departments are not strategic to the business Ans: a Reference: Introduction Difficulty: hard 80. Which is NOT suggested for IT development projects? a) Projects need to be prioritized b) Projects need to be carefully selected c) Projects need to be carefully managed d) Projects need to give a positive return on investment within four years e) Projects need to give value to the business Ans: d Reference: Introduction Difficulty: medium 81. Which would generally NOT be taken into consideration for project portfolio management in an organization? a) The number of large projects b) The number of tactical projects c) The number of high risk projects d) The number of strategic projects e) The number of financially feasible projects Ans: e Reference: Project Selection Difficulty: medium 82. The V-model pays more explicit attention to : a) Iteration b) Return on investment (ROI) c) Business Value (the ―V‖) d) Testing e) Prototyping Ans: d Reference: Project Methodology Options Difficulty: medium 83. RAD is an acronym for: a) Real Application Development b) Rapid Application Design c) Rapid Authentic Development d) Real Autonomous Development e) Rapid Application Development Ans: e Reference: Project Methodology Options Difficulty: medium 84. Which of the following might result in version 1; version 2 (etc.) of a system? a) System Prototyping b) Waterfall Development c) Iterative Development d) System Prototyping e) Parallel Development Ans: c Reference: Project Methodology Options Difficulty: easy 85. System prototyping is BEST characterized as: a) A ‗Quick and Dirty‘ system b) A series of versions c) A method for exploring design alternatives d) A method for stressing customer satisfaction e) More explicit testing Ans: a Reference: Project Methodology Options Difficulty: easy 86. Throwaway prototyping is BEST characterized as: a) A ‗quick and dirty‘ system b) A series of versions c) A method for exploring design alternatives d) A method for stressing customer satisfaction e) More explicit testing Ans: c Reference: Project Methodology Options Difficulty: easy 87. Parallel methodology is BEST characterized as: a) A ‗Quick and Dirty‘ system b) A series of versions c) A method for exploring design alternatives d) A method for stressing customer satisfaction e) More explicit testing Ans: b Reference: Project Methodology Options Difficulty: easy 88. Extreme Programming (XP) is BEST characterized as: a) A ‗Quick and Dirty‘ system b) A series of versions c) A method for exploring design alternatives d) A method for emphasizing customer satisfaction e) More explicit testing Ans: d Reference: Project Methodology Options Difficulty: easy 89. What the MAIN difference between systems prototyping and throwaway prototyping? a) Systems prototyping involves users while throwaway prototyping does not b) Throwaway prototyping involves users while systems prototyping does not c) Systems prototyping is a rapid application development methodology; while throwaway prototyping is not d) Systems prototyping works with users to quickly develop a simplified working version of the proposed system; while throwaway prototyping focuses more on exploring design alternatives e) Throwaway prototyping develops systems that will be use as ‗stop-gap‘ systems – and generally for less than six months; while systems prototyping results in systems that will be used extensively for several years. Ans: d Reference: Project Methodology Options Difficulty: easy 90. Which of the following methodologies might be most appropriate if you have a system project with: clear requirements; very familiar technologies; not all that complex; reasonably reliable; a very long time schedule, and the schedule visibility is not important? a) Waterfall b) Parallel c) Iterative d) System prototyping e) Throwaway prototyping Ans: a Reference: Figure 2-9; Selecting the Appropriate Development Methodology Difficulty: hard 91. Which of the following methodologies might be most appropriate if you have a system project with: unclear user requirements; unfamiliar technologies; somewhat complex; needs to be reliable; time is not an issue and the schedule visibility is somewhat important? a) Waterfall b) Parallel c) Iterative d) System prototyping e) Throwaway prototyping Ans: e Reference: Figure 2-9; Selecting the Appropriate Development Methodology Difficulty: medium 92. Which of the following methodologies might be most appropriate if you have a system project with: clear requirements; very familiar technologies; not all that complex; reasonably reliable; a short time schedule and the schedule visibility is not important? a) Waterfall b) Parallel c) Iterative d) System prototyping e) Throwaway prototyping Ans: b Reference: Figure 2-9; Selecting the Appropriate Development Methodology Difficulty: hard 93. Which of the following methodologies might be most appropriate if you have a system project with: clear requirements; very familiar technologies; not all that complex; must be reliable; a somewhat longer schedule and the schedule visibility is not important? a) Waterfall b) Parallel c) Iterative d) System prototyping e) V-model Ans: e Reference: Figure 2-9; Selecting the Appropriate Development Methodology Difficulty: hard 94. Which of the following methodologies might be most appropriate if you have a system project with: somewhat unclear requirements; somewhat unfamiliar technologies; that is complex; reasonably reliable; a short time schedule and high schedule visibility? a) Waterfall b) Parallel c) Iterative d) System prototyping e) Throwaway prototyping Ans: c Reference: Figure 2-9; Selecting the Appropriate Development Methodology Difficulty: hard 95. Which of the following methodologies might be most appropriate if you have a system project with: unclear requirements; very familiar technologies; not all that complex; reasonably reliable; a short time schedule and the schedule visibility is somewhat important? a) Waterfall b) Parallel c) Iterative d) System prototyping e) Agile development Ans: e Reference: Figure 2-9; Selecting the Appropriate Development Methodology Difficulty: hard 96. Which of the following methodologies might be most appropriate if you have a system project with: unclear user requirements; unfamiliar technologies; very complex; must be reliable; a short to medium time schedule and the schedule visibility is somewhat important? a) Waterfall b) Parallel c) Iterative d) System prototyping e) Throwaway prototyping Ans: e Reference: Figure 2-9; Selecting the Appropriate Development Methodology Difficulty: hard 97. 98. Which of the following methodologies takes the longest to complete all the SDLC steps? a) Waterfall b) Parallel c) Iterative d) System prototyping e) Throwaway prototyping Ans: a Reference: Project Methodology Options Difficulty: medium 99. The main difference between the Parallel Development Methodology and the Iterative Development Methodology is that: a) The Parallel Development Methodology will have various releases (like version 1.0; 2.0, etc.) and the Iterative will not b) The Iterative Methodology will break the system project into sub-projects for analysis, design and implementation and then merge them into a final system and the Parallel will not c) The Parallel Methodology will have subprojects and the Iterative Methodology will have various releases d) The Parallel Methodology will create various models or prototypes with user involvement before setting on design concepts and the Iterative will not e) The Iterative Methodology will create various models or prototypes with user involvement before setting on design concepts and the Parallel Methodology will not Ans: c Reference: Project Methodology Options Difficulty: medium 100. Which of the following would BEST describe ―system complexity‖? a) The aspect of using technologies that analysts and developers are familiar with b) The aspect of what the business side really wants the system to do c) The aspect of how quickly the system can be developed and implemented d) The aspect of how intricate and difficult the system must be e) The aspect of how accurate the system must be (such as medical equipment or for games) Ans: d Reference: Selecting the Appropriate Development Methodology Difficulty: medium 101. Which of the following would BEST describe ―system reliability‖? a) The aspect of using technologies that analysts and developers are familiar with b) The aspect of what the business side really wants the system to do c) The aspect of how quickly the system can be developed and implemented d) The aspect of how complex the system must be e) The aspect of how accurate the system must be (such as medical equipment or for games) Ans: e Reference: Selecting the Appropriate Development Methodology Difficulty: medium 102. Bob is selecting a systems analysis and design methodology. What might be the first step? a) Selecting the shortest methodology b) Researching the organizations standards and policies for ‗approved‘ methodologies c) Interviewing senior management as to their suggestions on methodologies d) Do a quick ‗cost/benefit‘ analysis on which methodology will provide the most benefits at the lowest cost e) Do an analysis on which methodology might lessen or eliminate scope creep Ans: b Reference: Selecting the Appropriate Development Methodology Difficulty: medium 103. A team of developers and customers are in close communication, with frequent communications, simplicity, feedback and courage. This would best describe: a) The parallel development methodology b) The waterfall development methodology c) The iterative development methodology d) The extreme programming methodology e) The throwaway prototyping methodology Ans: d Reference: Project Methodology Options Difficulty: medium 104. Suggestions for motivation might include all of these EXCEPT: a) Setting realistic deadlines b) Giving all team members the same bonus on a project c) Recognize and reward good efforts d) Reward those with outstanding quality and effort e) Having a good working environment Ans: b Reference: Figure 2-16; Staffing the Project Difficulty: easy 105. TJ is coordinating a project. Which would he probably NOT use to avoid conflicts? a) Encourage a competitive edge between team members b) Clearly defining plans for the project c) Develop a project charter d) Look at other projects and priorities and see how that might impact the project e) Communicate the business value to the team Ans: a Reference: Coordinating Project Activities Difficulty: easy 106. The most common reason for schedule and cost overruns is what? a) Team conflict b) Lack of communication from project manager to project team c) Lack of support by sponsor and champion d) Scope creep e) Adding people to a late project Ans: d Reference: Managing Scope Difficulty: easy 107. Micah is a fairly new project manager. He estimated for a project plan (on the planning phase) that the project would cost $50,000 and take 20 weeks. According to the margin of error guidelines for well-done estimates, that could range from: a) $0 and $100,000 – and between 15 and 25 weeks b) $10,000 and $60,000 – and between 12 and 28 weeks c) $0 and $100,000 – and between 0 and 40 weeks d) $5,000 and $100,000 – and between 10 and 30 weeks e) $25,000 and $75,000 – and between 10 and 30 weeks Ans: a Reference: Refining Estimates Difficulty: hard 108. The science (or art) of project management is in making of size, time, and cost. a) Benchmark comparisons b) Analytical and educated estimates c) Trade-offs d) Maximum calculations e) Minimum calculations Ans: c Reference: Managing and Controlling the Project Difficulty: easy 109. Garrett has been told by management that his project MUST be completed on time. His best estimates are more than two weeks after the absolute deadline. Which technique could he use to get a functional system on time? a) Risk management b) System prototyping c) Benchmarking d) Timeboxing e) Activity elimination Ans: d Reference: Timeboxing Difficulty: easy 110. Which of the following is NOT a classic planning mistake? a) Overly optimistic schedule b) Failing to monitor the schedule c) Failing to update the schedule d) Adding people to a late project e) Omitting key requirements Ans: e Reference: Practical Tip 2-1: Avoiding Classic Planning Mistakes Difficulty: easy 111. If the skills required by a project cannot be met by the available project team, which would probably NOT be a reasonable solution? a) Use a consultant b) Use a contract employee c) Modify the project to use skills inherent on the project team d) Train the project team (or some of the team) on the skills needed e) Mentor a team member (like sending a person to work on a similar project to acquire the necessary skills) Ans: c Reference: Staffing the Project Difficulty: medium 112. Interpersonal skills for a project manager might be important when: a) Making assignments for a project b) Creating a cost/benefit spreadsheet c) Creating the system proposal d) Working with a highly controversial project that may have political implications e) Using the V-model variation of the Waterfall Methodology. Ans: d Reference: Staffing the Project Difficulty: medium 113. Which of the following is not a project characteristic that will affect the methodology selection decision? a) Schedule visibility b) Creating a cost/benefit spreadsheet c) User requirements clarity d) Complexity of the system e) System reliability Ans: b Reference: Project Methodology Options Difficulty: easy 114. Rapid Application Development is a collection of methodologies that include all of the following except: a) Iterative Development b) System Prototyping c) Throwaway Prototyping d) V-model Methodology Ans: d Reference: Project Methodology Options Difficulty: easy 115. Agile development is a group of programming-centric methodologies that focus on which of the following? a) Making assignments for a project b) Creating a cost/benefit spreadsheet c) Creating the system proposal d) Working with a highly controversial project that may have political implications e) Streamlining the SDLC Ans: e Reference: Project Methodology Options Difficulty: easy 116. Extreme programming emphasizes: a) Customer satisfaction b) Teamwork c) Communication as a core value d) Simplicity as a core value e) All of these Ans: e Reference: Project Methodology Options Difficulty: medium 117. Extreme programming requires a great deal of discipline and it is recommended for: a) Large development teams b) Mission critical applications c) Large systems d) Considerable onsite user involvement e) All of these Ans: d Reference: Project Methodology Options Difficulty: medium True / False 118. Most IT departments face a demand for IT projects that far exceed the ability to do them. Ans: True Reference: Introduction Difficulty: hard 119. Project Managers must be certified as PMP (Project Management Professionals) Ans: False Reference: Introduction Difficulty: hard 120. Project estimates tend to have a built-in buffer of time Ans: False Reference: Introduction Difficulty: hard 121. The majority of projects taken on by IT departments are not strategic to the business Ans: False Reference: Introduction Difficulty: hard 122. Project teams of 12 to 15 are generally considered optimum Ans: False Reference: Introduction Difficulty: hard 123. PMP is People – Management – Project – the three components of successful project management. Ans: false Reference: Introduction Difficulty: easy 124. CIO is an acronym for ―Chief Information Officer‖. Ans: true Reference: Introduction Difficulty: easy 125. A critical success factor for project management is to start with a realistic assessment of the work that needs to be accomplished. Ans: true Reference: Introduction Difficulty: easy 126. In most IT departments, the demand for IT projects is generally about the same as the department‘s ability to supply them. Ans: false Reference: Introduction Difficulty: easy 127. The corporate IT department carefully needs to prioritize, select and manage a portfolio of projects. Ans: true Reference: Introduction Difficulty: easy 128. The project methodology that takes the longest to complete is the Waterfall Development Methodology. Ans: true Reference: Project Methodology Options Difficulty: easy 129. The project methodology that takes the longest to complete is Extreme Programming Methodology. Ans: false Reference: Project Methodology Options Difficulty: easy 130. The Waterfall Methodology breaks the overall project into a series of release versions. Ans: false Reference: Project Methodology Options Difficulty: easy 131. The Iterative approach of the RAD methodology breaks the overall project into a series of release versions. Ans: true Reference: Project Methodology Options Difficulty: easy 132. The Throwaway Prototyping methodology is especially good for exploring design alternatives. Ans: true Reference: Project Methodology Options Difficulty: easy 133. The Throwaway Prototyping methodology is good at creating release version 1.0 for users; and then the methodology shifts to system prototyping to finish the system. Ans: false Reference: Project Methodology Options Difficulty: easy 134. Throwaway Prototyping balances the benefits of well-thought-out analysis and design phases with the advantages of using prototypes to refine key issues before a system is built. Ans: true Reference: Project Methodology Options Difficulty: easy 135. Agile Development stresses analysis, modeling and documentation over programming. Ans: false Reference: Project Methodology Options Difficulty: easy 136. Extreme Programming (XP) stresses customer satisfaction and teamwork. Ans: true Reference: Project Methodology Options Difficulty: easy 137. If you had a project with very clear requirements; familiar technologies; not super complex; reliable; a very long time schedule and where the need for schedule visibility is low – the best methodology might be Extreme programming. Ans: false Reference: Project Methodology Options Difficulty: easy 138. Scope creep happens when new requirements are added to the project after the original project scope was defined. Ans: true Reference: Managing Scope Difficulty: easy 139. The margin of error in cost and time estimates can be as much as 20% in the planning phase for the system proposal deliverable. Ans: false Reference: Managing and Controlling the Project Difficulty: easy 140. The science (or art) of project management is setting a schedule and sticking to it no matter what – even if that includes working weekends and adding staff to reach the deadline on time. Ans: false Reference: Managing and Controlling the Project Difficulty: easy 141. Wendy has been informed by the CIO that the project she is managing MUST be done by December 20th and must be fully tested and implemented by December 31st. She realizes that will mean she will have to prioritize the functionality and build the system to meet the core functions, even if that means something gets delayed until the next release of that system. She is practicing the ‗timeboxing‘ approach to scope management. Ans: true Reference: Timeboxing Difficulty: easy 142. A classic planning mistake mentioned in the textbook is having an ‗overly optimistic schedule‘. Ans: true Reference: Practical Tip 2-1: Avoiding Classic Planning Mistakes Difficulty: easy 143. A classic planning mistake mentioned in the textbook is motivating employees with financial rewards instead of recognition and genuine thanks. Ans: false Reference: Practical Tip 2-1: Avoiding Classic Planning Mistakes Difficulty: medium 144. Nate is managing a project that is behind by one month with five months to go. He should add four to six staff persons to the project to get it back up to speed. Ans: false Reference: Practical Tip 2-1: Avoiding Classic Planning Mistakes Difficulty: easy 145. Scrum, XP and Dynamic systems development method (DSDM) are all classified as ‗agile development‘ concepts. Ans: true Reference: Project Methodology Options Difficulty: medium 146. Either systems prototyping or throwaway prototyping are generally a good methodology choice when the project has unclear user requirements. Ans: true Reference: Figure 2-9; Selecting the Appropriate Development Methodology Difficulty: easy Essays 147. What is the difference between systems prototyping and throwaway prototyping methodologies? Ans: Systems prototyping generally leads to a functional system; while throwaway prototyping generally leads to understanding the user requirements and design considerations more quickly. Reference: Project Methodology Options Difficulty: medium 148. What are the main differences between the Waterfall Development and the Rapid Application Development methodologies? Ans: Waterfall methodologies stress thorough use of the SDLC and can lead to longer project completion times while RAD methods generally result in shorter time to develop and implement. Reference: Project Methodology Options Difficulty: medium 149. What considerations do you need to make when staffing a project team? Ans: Size (generally 8 to 10 for a team; if you need more, break into subteams); setting up a reporting structure; have people with the right technical skills; have people with interpersonal skills (especially for controversial projects); possibly hire consultants or contractors or outsource some activities; give appropriate training if needed and help with mentoring if needed. Reference: Staffing the Project Difficulty: medium 150. What can you do to manage scope creep? Ans: Make it clear to users and managers that adding requirements is very difficult and make sure that requirements are all specified in advance; work hard to keep the project tight and focused; understand that there are some things that are truly required in the current project – but limit those and put other wants / needs / requirements off to the next project / next release; attempt to keep the schedule accurate – communicate the time line and the business need / business value – and that completing the project on time is also significant to the business. Reference: Managing Scope Difficulty: medium 151. Why is it generally a problem to add more people to a late project? Ans: With more people, the communication complexity grows. Also, with adding people to a late project, you will have to bring them up-to-speed on the project (and that may even delay you more as they have no idea of what has (and has not) been accomplished so far). Where you had a project that had a structure, now you are making it unstructured and harder to manage and keep on task and on time!!! Reference: Staffing the Project Difficulty: medium Multiple Choice 152. Which of the following will probably NOT be at a system walkthrough? a) User representatives b) Management representatives c) Computer Center director d) Key decision makers e) Analyst who prepared the system proposal Ans: c Reference: The Analysis Phase Difficulty: medium 153. The line between analysis and design is sometimes very blurry. One reason is that : a) Object-oriented methods are generally fuzzier as compared to waterfall methods b) there is inadequate funding for the analysis phase to do a complete analysis c) analysts are generally rushed to complete the system proposal d) scope creep has occurred e) the deliverables are really the first step in the design of the new system Ans: e Reference: The Analysis Phase Difficulty: medium 154. Which is NOT a purpose of the requirements definition? a) To give a very high-level explanation of the business requirements b) A more precise list of requirements that can be used as inputs to the rest of analysis c) Create functional requirements d) Create cost/benefit analysis e) Create non-functional requirements Ans: d Reference: Requirements Determination Difficulty: medium 155. An example of a functional requirement is a) Access to the customer order system b) System should be available in English and Spanish c) System can be accessed through a Blackberry device d) Output can be displayed in Internet Explorer, in Firefox, or in Google Chrome browsers e) System is automatically updated every 5 seconds Ans: a Reference: Requirements Determination Difficulty: medium 156. An example of a nonfunctional requirement is a) Supplier table is available b) The system must contain customer order history for three years c) System can be used in any of 100 offices worldwide d) SQL queries from customer table and order table are available e) Customer zipcode is formatted as character data Ans: c Reference: Requirements Determination Difficulty: medium 157. Which is generally NOT true of non-functional requirements? a) Cultural differences can be considered b) Color interpretations on screens and forms may be different in different geographical places c) Multi-lingual interfaces many be needed d) Systems may need to adapt from global solutions to local realities e) Systems may need to have actual expenses from global operations Ans: e Reference: Requirements Determination Difficulty: medium 158. Which is NOT a requirements analysis strategy? a) Understanding of the as-is system b) Identifying improvements c) Developing requirements for the to-be system d) Root cause analysis e) Understanding of screen design, layout and navigation Ans: e Reference: Requirements Analysis Strategies Difficulty: medium 159. According to the authors, in moving ―from here to there‖, an analyst needs: a) An understanding of corporate politics b) Knowledge on how to stop scope creep c) Joint Application Development facilitating skills d) Microsoft Project Management software skills e) Strong critical thinking skills Ans: e Reference: The Analysis Phase Difficulty: medium 160. Myles is studying a system to lessen the number of complaints about the Help Desk. He has formally studied the service counter at Wal-Mart, Target and Kohl‘s department stores; as well as listened in to complaint phone calls to a hotel booking site. He is trying to see how other organizations work at lessening complaints and also how they handle complaints. This would be what type of analysis? a) Complaint processing b) Design analysis c) Problem analysis d) Outcome analysis e) Informal benchmarking Ans: e Reference: Informal Benchmarking Difficulty: medium 161. The authors suggest that an analyst is ‗very much like a ‘ and business users are like elusive suspects. a) Police professional b) Politician c) Forensic scientist d) Air traffic controller e) Detective Ans: e Reference: Requirements Elicitation Techniques Difficulty: easy 162. When eliciting requirements from processing clerks and lower level managers about ‗how‘ a system works, the best approach might be: . a) JAD session b) Document analysis c) Closed-ended interview questions d) Probing interview questions e) Root cause analysis Ans: c Reference: Interviews Difficulty: medium 163. When eliciting requirements, the most commonly used technique is: a) Document Analysis b) Interviews c) Joint Application Development (JAD) sessions d) Questionnaires / surveys e) Observation Ans: b Reference: Interviews Difficulty: easy 164. A technique where a set of written questions are distributed to people (frequently to a large number of people) is: . a) Document Analysis b) Interviews c) Joint Application Development (JAD) sessions d) Questionnaires e) Observation Ans: d Reference: Questionnaires Difficulty: easy 165. A technique where the analyst watches how people perform their activities is a) Document Analysis b) Interviews c) Joint Application Development (JAD) sessions d) Questionnaires / surveys e) Observation Ans: e Reference: Observation Difficulty: easy 166. Which is NOT a good practice in conducting interviews? a) Be happy – happy people radiate confidence b) Explain thoroughly – it is estimated that in a strong interview session, the interviewer (you) should talk and explain about 60% of the time; and the interviewee should answer about 40% of the time c) Watch interviewees‘ facial expressions, how they sit and their body language; do they cross their arms; do they lean forward? d) Pay attention to what the interviewee is saying e) If the interviewee ask you a question, answer it truthfully – and if you don‘t know an answer, say so Ans: b Response: See Interviews (Practical Tip 3-1) Difficulty: Medium 167. In the interview report, what will probably NOT be included? a) Summary of what the interviewee said b) Interview‘s name; interviewee‘s name c) Details from crucial areas of the interview relating to the project at hand d) The actual questions that were asked as a permanent record e) Any materials, documents, etc. that the interviewee gave you relevant to the project at hand Ans: d Response: See Interviews Difficulty: Medium 168. After creating the interview report you should: a) Send a copy to the interviewee with a request to read it and correct or clarify b) Change the document into a unchangeable format (like a pdf file) so that it cannot be changed or edited c) Distribute the interview report to all others that are on the interview schedule so they will not have to go over the same materials d) Edit the report into a bulleted format for easier analysis e) Distribute the interview report to the interviewee‘s manager. Ans: a Response: See Interviews Difficulty: medium 169. Probably the first thing to do when conducting an interview is: a) Turn on your tape recorder b) Get started by asking the first question on your list c) Build rapport with the interviewee so he or she trusts you d) Ask a close ended question e) Ask a probing question Ans: c Response: See Interviews Difficulty: easy 170. The interview process has gone well. There are a few things that need clarification and what really happens when specific financial analysts use the system. Which of the following might be the best way to verify what does happen? a) Observation of how the analysts do their work b) Document analysis of what the system was to do c) A JAD session with end users, financial analysts and top managers d) Additional interviews with top level managers in the finance area e) Questionnaires / survey of end users of the system Ans: a Response: See Observation Difficulty: medium 171. Danielle has asked some closed-ended questions to start an interview; then some open-ended questions. Now, she wants to really wants to get a greater depth of information about the process. She would probably use questions. a) More closed ended b) More open ended c) Probing d) Structured e) Boxing structure Ans: c Reference: Interviews Difficulty: easy 172. Michael, a systems analyst, is preparing a closed wiki site for Northstate Bank. He has written permission from eight other companies to view their internal wiki sites, and also has approval from his manager and the project team to use these other sites for ideas and structure. This would be a form of: a) Business Process Automation b) Business Process Improvement c) Informal Benchmarking d) Formal Benchmarking e) Technology Analysis Ans: c Reference: Informal Benchmarking Difficulty: medium 173. Paul is interviewing Ming. He first explains why he is there and what he wants to accomplish in the interview. This would be done in which step of the interview process? a) Selecting interviewees b) Designing interview questions c) Preparing for the interview d) Conducting the interview e) Post-interview follow-up Ans: d Response: See Interviews Difficulty: easy 174. Rafael, Fraud Unit Manager, has just received an interview report from Stefano, a systems analyst. Rafael was interviewed by Stefano, and was asked to make corrections and clarifications to the interview report. In what interview phase would this occur? a) Selecting interviewees b) Designing interview questions c) Preparing for the interview d) Conducting the interview e) Post-interview follow-up Ans: e Response: See Interviews Difficulty: easy 175. One of the major differences between a JAD session and an interview is what? a) Selecting participants b) Figuring out what is to be done c) Preparing for the session d) Writing up results and a report e) All JAD sessions are structured and must be carefully planned Ans: e Response: See Joint Application Development (JAD) Difficulty: easy 176. One difference between the reports from interviews and from a JAD session is that: a) It describes information from the interview or JAD session b) The interview report will give a complete project management timeline; while the JAD session report will not c) The interview report is generally written within 48 hours of the interview; while the JAD session report may take a week or two after the JAD session. d) The JAD report will include results from questionnaires while the interview report will not e) JAD reports will include technology analysis while interviews will only include root cause analysis Ans: c Response: See Joint Application Development (JAD) Difficulty: easy 177. An interview report is prepared in which step of the interview process? a) Conducting the interview b) Designing interview questions c) Post interview following-up d) Preparing for the interview e) Selecting an interviewee Ans: c Reference: Interviews Difficulty: easy 178. Hamid has selected one middle manager from each department that will be affected by the updated system and one lower-level manager from each department, along with a few senior staff as well as the project sponsor for a JAD session. He is trying to do what? a) Balance the work load for departments so the regular day-to-day functions can still continue while the JAD team is off-site b) Create a new hybrid department that will beta test the final system c) Prevent domination by only a few individuals in the JAD session d) Have a broad mix of organizational levels in the JAD session e) Reduce the time necessary for the length of JAD session meetings Ans: d Reference: Joint Application Development (JAD) Difficulty: medium 179. Marta wants to collect facts and opinions from a wide range of geographically dispersed people quickly and with the least expense. She would probably want to use what? a) Document analysis b) Interview c) JAD session d) Observation e) Questionnaires Ans: e Reference: Questionnaires Difficulty: easy 180. Blaine is using a requirements eliciting technique that begins with non-threatening questions, avoids abbreviations, groups items into logically coherent sections, and might best be used with outside users. He probably is using what? a) Document analysis b) Interview c) JAD session d) Observation e) Questionnaires Ans: e Reference: Questionnaires Difficulty: easy 181. What information-eliciting strategy enables the analyst to see the reality of the situation rather than listen to others describe it? a) Document analysis b) Interviewing c) Joint application design (JAD) sessions d) Observation e) Questionnaires Ans: d Reference: Observation Difficulty: easy 182. Typically, interviews include the following type questions: a) Probing b) Open Ended c) Close ended d) Observation Ans: d Reference: Interviews Difficulty: easy 183. When an analyst is looking for specific, precise information they would probably choose this type of question: a) Probing b) Open Ended c) Close ended d) Observation e) Questionnaires Ans: c Reference: Interview Difficulty: easy 184. When an analyst is seeking a more wide ranging response to questions they would probably use which type of question? a) Open Ended b) Close ended c) Observation d) Probing Ans: a Reference: Interview Difficulty: easy 185. When an analyst is seeking more information from a response to questions they would probably use which type of question? a) Open Ended questions b) Close ended questions c) Probing questions d) All of these Ans: c Reference: Interviews Difficulty: easy 186. Practical tips states that interpersonal skills are important, they include which of the following? a) Paying attention b) Being honest c) Ability to summarize key points d) Be happy e) All of these Ans: e Reference: Interviews (Practical Tip 3-1) Difficulty: easy True/False 187. One of the first activities of an analyst is to determine the business requirements for the new system. Ans: True Reference: Introduction Difficulty: easy 188. The SDLC moves from the current system (often called the ―past system‖) to the new system (often called the ―future system‖). Ans: False Reference: The Analysis Phase Difficulty: medium 189. Some people have suggested that the ‗analysis‘ phase could be clearer if it was called the ‗analysis and initial design‘ phase. Ans: True Reference: The Analysis Phase Difficulty: easy 190. Jorge, Vice President of Operations, has requested that the updated supply chain system keep a record of all ‗stock-outs‘ for six years. This is an example of a functional requirement. Ans. True Reference: Requirements Determination Difficulty: medium 191. Maria, a systems analyst, is tweaking the high-level explanation of the business requirements into a more precise list of requirements. This is called ‗requirements determination‘. Ans: True Reference: Requirements Determination Difficulty: medium 192. Generally ‗system requirements‘ are developed in the analysis phase and evolve to more technical ‗business requirements‘ in the design phase. Ans: False Reference: Requirements Determination Difficulty: easy 193. In interviews, Ross has learned that the new order entry system must be available in at least three formats (mobile, web browser, and local area network based); that it must function in either English or Spanish; and that the system must return order forms and data in less than 2 seconds. He recognizes these as nonfunctional requirements. Ans: True Reference: Requirements Determination Difficulty: easy 194. The most important purpose of the requirements definition is to define the scope of the system. Ans: True Reference: The Requirements Definition Statement Difficulty: easy 195. To create the requirements definition, the project team first should consider the kinds of functional and non-functional requirements that they will collect about the system. Ans: True Reference: The Requirements Definition Statement Difficulty: easy 196. Miski has modified an existing time reporting system for hourly employees to be more efficient as they can text message when they are leaving a job site. This would be an example of Business Process Automation. Ans: True Reference: The Process of Determining Requirements Difficulty: easy 197. Management of requirements and system scope is one of the hardest parts of managing a project. Ans: True Reference: The Process of Determining Requirements Difficulty: easy 198. In RAD or agile development methodology (especially with BPR), a significant amount of time and effort is spent in understanding the as-is system. Ans: False Reference: The Analysis Phase Difficulty: easy 199. Marta wants to focus on ‗why‘ a particular lockout situation occurs on a customer relationship management system, rather than just developing a work-around fix. She is doing activity elimination. Ans: False Reference: Root Cause Analysis Difficulty: medium 200. Cindi Flores distributed ‗white-papers‘ on RFID, ERP, GPS and SOA to a user-management group. She then asked them to ‗think outside the box‘ on where these technologies could be used in the company. This would be an example of ―technology analysis.‖ Ans: True Reference: Technology Analysis Difficulty: medium 201.The requirements-elicitation process is used for building financial support for the project and establishing common understanding of technologies and rapport between the project team building the system and the users of the system. Ans: False Response: See Requirements Elicitation Techniques Difficulty: hard 202. The most commonly used requirements elicitation technique is the interview. Ans. True Response: See Requirement Elicitation Techniques Difficulty: easy 203. In terms of reaching the most number of people in requirements elicitation, interviews are considered better than questionnaires. Ans: False Reference: Questionnaires Difficulty: easy 204. Yuri wants to interview both managers and staff in the accounting department for the updated credit analysis project. This is an appropriate group for first round interviews. Ans. True Response: See Interviews Difficulty: medium 205. The three types of interview questions are: multiple choice, fill in the blank and short answer. Ans: False Reference: Interviews Difficulty: easy 206. In preparing for an interview, TJ does research as to areas in which the interviewee has knowledge so that he does not ask questions that an interviewee cannot answer. Ans. True Response: See Interviews Difficulty: easy 207. Generally beginning analysts should avoid unstructured interviews and likewise should avoid ―winging it‖. Ans: True Reference: Interviews Difficulty: easy 208. Gary has eight interviews to conduct over the next week. Once he has completed all interviews, he should then write up a summary report. Preparing interview reports prior to completing all interviews will generally be premature until Gary has talked to all interviewees. Ans: False Reference: Interviews Difficulty: easy 209. Unless ordered by the lead analyst for a project, you should not share your interview report with those that you interviewed. Doing so will almost always result in scope creep and changes in the requirements. Ans: False Response: See Interviews Difficulty: medium 210. Rebecca, a fairly new employee in the company and Matt, her boss (who has been with the company for 22 years) are in your JAD session. It would probably be expected that Rebecca would not share much in the session. Ans: True Reference: Joint Application Development (JAD) Difficulty: medium 211. Online questionnaires are growing in use, but generally online questionnaires have a lower completion rate. Ans: True Reference: Questionnaires Difficulty: medium 212. Your company updated its processes for financial reporting when Sarbanes-Oxley became law. Additional changes in Sarbanes-Oxley reporting have been mandated to start in one year. To help you understand the as-is system, you should review the documentation, processes and procedures that were developed with the initial Sarbanes-Oxley project. Ans: True Reference: Document Analysis Difficulty: medium 213. To get to more depth in understanding the as-is system, document analysis and observation generally are more beneficial as compared to interviews and JAD sessions. Ans. False Reference: Selecting the Appropriate Techniques Difficulty: medium 214. Interpersonal skills are those that enable a person to