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BOA 2613 FINAL Exam Questions And
Answers |Latest 2025 | Guaranteed Pass.
The direct strategy should be used to communicate negative news when ________. -
Answer✔firmness is necessary
When writing to a customer about a problem with an order, you should ________. -
Answer✔use the direct pattern if the message has some good-news elements
Which of the following is the best advice when presenting the reasons for the bad news? -
Answer✔Cite reader or other benefits if plausible.
Select the most accurate statement about negative messages. - Answer✔An employee's words,
decisions, and opinions are assumed to represent those of the organization.
The following statement represents the most effective approach in offering an alternative:
Although we do have a one-bedroom apartment available, we don't have the two-bedroom
apartment that you requested. - Answer✔False
In a recommendation letter, Nathan falsely accuses former employee Jacqueline of treating her
supervisor disrespectfully. This action is considered to be ________. - Answer✔libel
Jeannie must deliver bad news to her staff in person, and she knows they'll be upset. What
should Jeannie do first to prepare for the meeting? - Answer✔Gather all relevant information.
The most important part of a bad-news letter is ________. - Answer✔the section that explains
the reasons for the bad news
Select the best buffer to open a letter that refuses a request from a local nonprofit organization
for a charitable donation. - Answer✔The services you provide for homeless families in our
community are necessary and important.
You cannot be prosecuted for transmitting a harassing or libelous message if you post it to a
social networking site such as Facebook or Twitter. - Answer✔False
An important goal when delivering negative-news messages is to maintain friendly relations
with the receivers and to regain their confidence. - Answer✔True
1
BOA 2613 FINAL Exam Questions And
Answers |Latest 2025 | Guaranteed Pass.
The direct strategy should be used to communicate negative news when ________. -
Answer✔firmness is necessary
When writing to a customer about a problem with an order, you should ________. -
Answer✔use the direct pattern if the message has some good-news elements
Which of the following is the best advice when presenting the reasons for the bad news? -
Answer✔Cite reader or other benefits if plausible.
Select the most accurate statement about negative messages. - Answer✔An employee's words,
decisions, and opinions are assumed to represent those of the organization.
The following statement represents the most effective approach in offering an alternative:
Although we do have a one-bedroom apartment available, we don't have the two-bedroom
apartment that you requested. - Answer✔False
In a recommendation letter, Nathan falsely accuses former employee Jacqueline of treating her
supervisor disrespectfully. This action is considered to be ________. - Answer✔libel
Jeannie must deliver bad news to her staff in person, and she knows they'll be upset. What
should Jeannie do first to prepare for the meeting? - Answer✔Gather all relevant information.
The most important part of a bad-news letter is ________. - Answer✔the section that explains
the reasons for the bad news
Select the best buffer to open a letter that refuses a request from a local nonprofit organization
for a charitable donation. - Answer✔The services you provide for homeless families in our
community are necessary and important.
You cannot be prosecuted for transmitting a harassing or libelous message if you post it to a
social networking site such as Facebook or Twitter. - Answer✔False
An important goal when delivering negative-news messages is to maintain friendly relations
with the receivers and to regain their confidence. - Answer✔True
1
