TESTBANK Communication in Nursing 10thEdition Julia Balzer Riley

TESTBANK

CommunicationinNursing10thEdition
JuliaBalzerRiley

, TableofContents
Chapter1:Responsible,Assertive,CaringCommunicationinNursing Chapt (i



U erU2:UTheUClient-
NurseURelationship:UAUHelpingURelationshipUChapterU3:USolvingUProblemsU
Together
Chapter4:UnderstandingEachOther:CommunicationandCultureU Cha
pterU5:UDemonstratingUWarmth
ChapterU6:UShowing RespectUChaU
(i



pterU7:UBeingUGenuineUChapterU8:
Being EmpatheticUChapterU9:UUsiU
(i



ngUSelf-
DisclosureUChapterU10:UBeing sp (i



eUcificUChapterU11:UAsking Ques (i



tioUnsUChapterU12:UExpressing Op (i



inioUnsUChapterU13:UUsingUHum
or
Chapter14:Embracingthe SpiritualUJourneyUofUHealthCaring,UMeaning MakingUChapterU
(i (i



15:URequestingUSupport
ChapterU16:UOvercomingEvaluation AnxietyUC (i



U hapterU17:UWorkingUwithUFeedbackUChapte
rU18:UUsingURelaxationUtechnique
Chapter19:IncorporatingImageryin ProfessionalUPracticeUand Self-
(i (i



U CareUChapterU20UIncorporatingUPositiveUSelf-Talk
Chapter21:U LearningUto WorkUTogetherUinUGroups
(i



Chapter22:TheChanging WorldofUElectronicCommunicationUChapt
(i



erU23:ULearning ConfrontationUskills
(i



ChapterU24:URefusingUnreasonableURequests
Chapter25:UCommunicating AssertivelyUandUResponsiblywithUDistressedUClientsandUColleaguesUCUh
(i



apterU26:UCommunicatingUAssertivelyUandUResponsiblyUwithUAggressiveUClientsUandUColleaguesUCUh
apterU27:UCommunicating AssertivelyUandUResponsiblyUwithUUnpopularUClients
(i



ChapterU29:UCommunicatingUatUtheUEnd-of-
U LifeUChapterU30:UContinuing theUCommitmen (i



t

,BalzerRiley:Communication inNursing,10thEdition
U


Chapter1:Responsible,Assertive,Caring CommunicationinNursing
(i




TestUBankUMultiplUeCh

oice


1. WhichU statementU describesU theU affectiveU aspectU ofU learningU effecti
UveUcommunication Ustrategies?




a. ―ThenurseUshouldUuseUclear,UdirectUstatementsUusingUobjectiveUwords.‖
b. ―ThenurseUusesUbodyUlanguageUthat isUcongruentUwithUtheUverbalUmessage.‖
(i


c. ―ThenurseUbelievesUthatUpositiveUcommunicationUstrategies build confidence.‖
(i (i


d. ―ThenurseUpracticesU assertiveUandUresponsibleUcommunicationUstrategies.‖

ANS:C
LearningUinvolvesUthreeUdomains:UtheUcognitiveUaspectsU(understandingUandUmeaning),Uaffe
cUtiveUaspectsU(feelings,Uvalues,UandUattitudes),UandUpsychomotorUaspectsU(physicalUcapabili
ty)
.LearningUbasicUcommunicationUskillsUinvolvesUtheUcognitiveUdomain;UbuildingUconfidence
UtUhroughUaUbeliefUinUtheUvalueUandUimpact UofUpositiveUcommunicationUisUtheUaffectiveUdom

ain;UandUputtingUskillsUintoUaction isUtheUpsychomotorUdomain.DIF:UComprehensionUREF:
(i


Up.U13UTOP:UIntegratedUProcess: UCommunicationUand

DocumentationUMSC:UPsychosocialUInteg
rUity


2. TheUnurseUmanagerUasksUtheUstaffUnurseUtoUworkUanUextraUshift.UWhich responseUbyU
(i


thUeUstaffUnurseUisUassertiveUandUbasedUonUrationalUbeliefs?

a. ―Idon’tUwantUyouUupset,UsoUIwillUworkUextra.‖
b. ―WhyUdoUIUalwaysUhaveUtoUcoverUextraUshifts?‖
c. ―IUamUnotUableUto work anUextraUshift.‖
(i (i


d. ―IfUyouUcan’tUfindUanyoneUelse,UI willUdoUit.‖
(i




ANS:C
TheUstaffUnurseUmayUturnUdownUevenUaUreasonableUrequest;UanUassertiveUresponseUavoidsUirr
atUionalUbeliefs.UIrrationalUbeliefsUoccurUasUaUresultUofUbeingUanxiousUaboutUassertivenessUor
UfocUusingUonUpossibleUnegativeUoutcomes.DIF: UAnalysisUREF: Up.U8UTOP: UIntegratedUProces

s:UCoUmmunicationUandUDocumentationUMSC:USafe andUEffectiveUCareUEnvironment:UMan
(i


agemeUntUofUCare

, 3. AUnurseUmanagerUoffersUaUstaffUnurseUaUchoiceUbetweenUworkingU8-UorU12-
hourUshifts.UWhichUstatement,UifUmadeUbyUtheUstaffUnurse,UisUnonassertiveUandUmayUresult
UiUnUaUfrustratedUresponse fromUthe nurseUmanager?
(i (i




a. ―IwantUtoUdecideUtheUshiftsUforUallUofUtheUotherUstaffUnurses.‖
b. ―DowhateverUyouUwant.UItUdoesn’tUreallyUmatterUtoUme.‖
c. ―ThankUyouUforUofferingUmeUaUchoice.UI preferU12-hourUshifts.‖
(i


d. ―YouUwillUneverUbeUableUtoUgiveUmeUwhatUI reallyUwantUtoUwork.‖
(i




ANS:B
AUstatementUthat allowsUothersUtoUmakeUdecisionsUforUaUpersonUisUanUexample ofUaUnonasser
(i (i


tiUveUstyleUofUcommunication;UtheUresponseUofUothersUtoUaUnonassertiveUstatementUmayUincl
udeUdisrespect,Uguilt,Uanger,UorUfrustration.UStatementsUthatUmakeUchoicesUforUothersUorUthatU
areUacUcusationsUareUexamplesUofUaggressiveUstylesUofUcommunication;UtheUresponseUofUoth
ersUtoUanUaggressiveUstatementUmayUincludeUhurt,Udefensiveness,UorUhumiliation.UAUstateme
ntUthatUalloUwsUmakingUone’sUownUdecisionsUisUanUexampleUofUassertiveUstyleUofUcommunica
tion;UtheUrespUonseUofUothersUtoUanUassertiveUstatementUmayUinclude mutualUrespect.DIF:UAn
(i


alysisUREF:Up.U7UTOP:UIntegratedUProcess:UCommunicationUandUDocumentationUMSC:USaf
eUandUEffectiveUCUareUEnvironment:UManagementUofUCare


4. TheUnurseUisUproviding careUtoUaUpatientUwhoUwasUadmittedUwithUheartUfailure.UTheU
(i


paUtientUhasUnot beenUfollowingUtheUprescribedUdietUorUtakingUtheUprescribedUmedication
(i


s.UWUhichUtypeUofUcommunicationUapproachUisUmostUimportantUforUtheUnurseUtoUuseUwit
hUthisUpUatientUtoUfacilitateUaUchangeUinUself-careUbehavior?

a. Authoritative,Uhonest,UandUoutrightUcommunication
b. Assertive,Uresponsible,UandUcaringUcommunication
c. Aggressive,Usympathetic,U andUrealisticUcommunication
d. Positive,Uexpert,UandUfocusedUcommunication

ANS:B
CommunicationUmustUbeUtechnicallyUresponsible,Uassertive,UandUcaringUtoUfacilitateUaUchang
eUinUbehavior.DIF:UKnowledge/ComprehensionUREF:Up.U13UTOP:UIntegratedU Process:UCo
mUmunicationUandUDocumentationUMSC:UPsychosocialUIntegrity


5. WhichU areU examplesU ofU aU nurseU whoU isU communicatingU responsibly?U (Selec
tUallUthat apply)
(i




a. TheUnurseUusesU profanityU toU respondU toU aUclientU whoUisU intoxicatedU andU verball
yUabusive.
b. TheUnurseUhelpsUaUclientUtalkUtoUfamilyUmembersUaboutUdiscontinuing
UcUhemotherapy.