Managing Quality: Integrating the Supply Chain 7th Edition
by S. Thomas Foster
Questions And Answers Graded A+
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,Test Bank For
Managing Quality Integrating The Supply Chain, 7th Edition S. Thomas Foster, John W. Gardner
Chapter 1-15
Chapter 1: Differing Perspectives On Quality
Multiple Choice
1) Which Is True Of Perspectives On Quality?
a) Understanding That Different Definitions And Dimensions Of Quality Exist Allows Measures
To Be Taken To Provide A Good Basis For Communication And Planning.
b) While Perspectives May Vary, Managers‟ Beliefs Of Quality Typically Align Well With Those
Held By Most Customers.
c) The Contingency View Of Quality Management Acknowledges That Differing Quality
Perspectives Exist, But These Differing Perspectives Are Minimal Across Various
Organizations.
d) The Systems View Of Quality Primarily Emphasizes Quality Characteristics Of Product
Attributes And Design.
Answer: A
Reference: What Is Quality/Why Does It Matter That Different Definitions Of Quality
Exist Level: Medium
2) Which Of The Following Is Not A Quality Dimension Identified By David Garvin Of The
Harvard School Of Business?
a) Value.
b) Performance.
c) Features.
d) Durability.
Answer: A
Reference: What Is Quality/Product Quality Dimensions
Level: Easy
3) Which Pair Below Accurately Represents One Of David Garvin‟S Eight Product Quality Dimensions?
a) Aesthetics/Based Upon A Range Of Tolerance In Design.
b) Durability/Ease Of Repair For A Product.
c) Conformance/Numeric Dimensions Of Product Performance.
d) Reliability/Attributes That Supplement Basic
Performance. Answer: C
Reference: What Is Quality/Product Quality Dimensions
Level: Medium
4) “Tolerance” In Conformance Refers To
a) Wear And Tear On Products Before Product Failure Occurs.
b) Allowable Variations From Product Design Specifications.
c) Normalized Cost Over-Runs On Custom Design Work.
d) None Of The
Above.
Answer: B
Reference: What Is Quality/Product Quality Dimensions
,Level: Medium
5) Three Marketing Professors From Texas A And M University, Parasuraman, Zeithamel, And
Berry, Published A Widely-Recognized Set Of Service Quality Dimensions That Include Which
Of The Following?
a) Durability.
b) Conformance.
c) Tangibles.
d) Features.
Answer: C
Reference: What Is Quality/Service Quality Dimensions
Level: Easy
6) According To Texas A And M Professors Parasuraman, Zeithamel, And Berry, The Service
Quality Dimension Of “Assurance” Refers To
a) Caring, Individualized Attention From Employees When Providing Service.
b) Promptness In Providing Service To Customers.
c) Employees‟ Ability To Inspire Trust And Confidence When Providing Service.
d) All The
Above.
Answer: C
Reference: What Is Quality/Service Quality Dimensions
Level: Medium
7) Differing Functional Perspectives On Quality Include:
a) Operations, Engineering, Marketing, Strategic Management, Financial, And Human Resources.
b) Define, Measure, Analyze, Improve, And Control.
c) Consulting, Administrative, Compartmentalized, And Control Pluralistic.
d) Management, Assurance, And
Control. Answer: A
Reference: Differing Functional Perspectives On Quality
Level: Easy
8) Which Is True About “Supply Chains” And “Supply Chain Management?”
a) The Concept Of The “Value Chains” Grew Out Of The Theory That Supply Chains Can Be
Managed Effectively.
b) Human Resource, Accounting, And Information System Functions Are The Primary Participants
In An Organization‟S Supply Chain.
c) “Supply Chain” Refers To A Process Beginning With Idea Generation, Includes Product
Design And Evaluation, And Concludes With The Implementation Phase.
d) Supply Chain Management Has Become Important Because Of Quality Improvement And
Cost Savings Opportunities.
Answer: D
Reference: Differing Functional Perspectives On Quality/A Supply Chain Perspective
Level: Medium
, 9) A Company Is Experiencing A Reliability Concern With Shipping. In A Supply Chain,
Shipping And Logistics Are:
a) Upstream Activities, And The Concern Could Be Addressed With Supplier Development Activities.
b) Core Activities, And The Concern Requires Investigation Within Each Activity In The Supply Chain.
c) Downstream Activities, And The Concern Requires Investigation Into Handling, Packaging,
And/Or Transportation.
d) Core Activities, And The Concern Should Be Addressed Within The Production
Function. Answer: C
Reference: Differing Functional Perspectives On Quality/A Supply Chain Perspective
Level: Medium
10) Engineers Apply Statistical Thinking To The Problem Of Product Reliability. If A
Product Subcomponent Has A High Probability Of Failure, What Solution May Be
Applied?
a) Conversion.
b) Redundancy.
c) Concurrency.
d) Efficiency.
Answer: B
Reference: Differing Functional Perspectives On Quality/An Engineering Perspective
Level: Medium
11) Concurrent Engineering Refers To
a) A Methodology Employed To Slow Product Design And Production With The Goal Of
Improving Quality.
b) A Backup System That Is Employed If A Component Or System Has A High Probability Of Failure.
c) A Method That Differentiates Between Common Cause Variation And Special Cause Variation.
d) A System Wherein Product Design, Development, And Evaluation Activities Can Occur At
The Same Time.
Answer: D
Reference: Differing Functional Perspectives On Quality/An Engineering Perspective
Level: Medium
12) The View That Product Quality Is The Result Of Interaction Of Several Variables, Such As
Machines, Labor, Procedures, Planning, And Management, Is Most Related To Which
Perspective:
a) Engineering.
b) Operations.
c) Human Resources.
d) Financial
. Answer: B
Reference: Differing Functional Perspectives On Quality/An Operations Perspective
Level: Easy
by S. Thomas Foster
Questions And Answers Graded A+
PRINTEND PDF|ORIGINAL DIRECT FROM PUBLISHER|100% VERIFIED
ANSWERS|DOWLOAD IMMEDIATELY AFTER THE ORDER
7TH EDITION
Complete Test Bank, All Chapter Are Included
For More Documents Search (Testbankproferssor.Stuvia)
,Test Bank For
Managing Quality Integrating The Supply Chain, 7th Edition S. Thomas Foster, John W. Gardner
Chapter 1-15
Chapter 1: Differing Perspectives On Quality
Multiple Choice
1) Which Is True Of Perspectives On Quality?
a) Understanding That Different Definitions And Dimensions Of Quality Exist Allows Measures
To Be Taken To Provide A Good Basis For Communication And Planning.
b) While Perspectives May Vary, Managers‟ Beliefs Of Quality Typically Align Well With Those
Held By Most Customers.
c) The Contingency View Of Quality Management Acknowledges That Differing Quality
Perspectives Exist, But These Differing Perspectives Are Minimal Across Various
Organizations.
d) The Systems View Of Quality Primarily Emphasizes Quality Characteristics Of Product
Attributes And Design.
Answer: A
Reference: What Is Quality/Why Does It Matter That Different Definitions Of Quality
Exist Level: Medium
2) Which Of The Following Is Not A Quality Dimension Identified By David Garvin Of The
Harvard School Of Business?
a) Value.
b) Performance.
c) Features.
d) Durability.
Answer: A
Reference: What Is Quality/Product Quality Dimensions
Level: Easy
3) Which Pair Below Accurately Represents One Of David Garvin‟S Eight Product Quality Dimensions?
a) Aesthetics/Based Upon A Range Of Tolerance In Design.
b) Durability/Ease Of Repair For A Product.
c) Conformance/Numeric Dimensions Of Product Performance.
d) Reliability/Attributes That Supplement Basic
Performance. Answer: C
Reference: What Is Quality/Product Quality Dimensions
Level: Medium
4) “Tolerance” In Conformance Refers To
a) Wear And Tear On Products Before Product Failure Occurs.
b) Allowable Variations From Product Design Specifications.
c) Normalized Cost Over-Runs On Custom Design Work.
d) None Of The
Above.
Answer: B
Reference: What Is Quality/Product Quality Dimensions
,Level: Medium
5) Three Marketing Professors From Texas A And M University, Parasuraman, Zeithamel, And
Berry, Published A Widely-Recognized Set Of Service Quality Dimensions That Include Which
Of The Following?
a) Durability.
b) Conformance.
c) Tangibles.
d) Features.
Answer: C
Reference: What Is Quality/Service Quality Dimensions
Level: Easy
6) According To Texas A And M Professors Parasuraman, Zeithamel, And Berry, The Service
Quality Dimension Of “Assurance” Refers To
a) Caring, Individualized Attention From Employees When Providing Service.
b) Promptness In Providing Service To Customers.
c) Employees‟ Ability To Inspire Trust And Confidence When Providing Service.
d) All The
Above.
Answer: C
Reference: What Is Quality/Service Quality Dimensions
Level: Medium
7) Differing Functional Perspectives On Quality Include:
a) Operations, Engineering, Marketing, Strategic Management, Financial, And Human Resources.
b) Define, Measure, Analyze, Improve, And Control.
c) Consulting, Administrative, Compartmentalized, And Control Pluralistic.
d) Management, Assurance, And
Control. Answer: A
Reference: Differing Functional Perspectives On Quality
Level: Easy
8) Which Is True About “Supply Chains” And “Supply Chain Management?”
a) The Concept Of The “Value Chains” Grew Out Of The Theory That Supply Chains Can Be
Managed Effectively.
b) Human Resource, Accounting, And Information System Functions Are The Primary Participants
In An Organization‟S Supply Chain.
c) “Supply Chain” Refers To A Process Beginning With Idea Generation, Includes Product
Design And Evaluation, And Concludes With The Implementation Phase.
d) Supply Chain Management Has Become Important Because Of Quality Improvement And
Cost Savings Opportunities.
Answer: D
Reference: Differing Functional Perspectives On Quality/A Supply Chain Perspective
Level: Medium
, 9) A Company Is Experiencing A Reliability Concern With Shipping. In A Supply Chain,
Shipping And Logistics Are:
a) Upstream Activities, And The Concern Could Be Addressed With Supplier Development Activities.
b) Core Activities, And The Concern Requires Investigation Within Each Activity In The Supply Chain.
c) Downstream Activities, And The Concern Requires Investigation Into Handling, Packaging,
And/Or Transportation.
d) Core Activities, And The Concern Should Be Addressed Within The Production
Function. Answer: C
Reference: Differing Functional Perspectives On Quality/A Supply Chain Perspective
Level: Medium
10) Engineers Apply Statistical Thinking To The Problem Of Product Reliability. If A
Product Subcomponent Has A High Probability Of Failure, What Solution May Be
Applied?
a) Conversion.
b) Redundancy.
c) Concurrency.
d) Efficiency.
Answer: B
Reference: Differing Functional Perspectives On Quality/An Engineering Perspective
Level: Medium
11) Concurrent Engineering Refers To
a) A Methodology Employed To Slow Product Design And Production With The Goal Of
Improving Quality.
b) A Backup System That Is Employed If A Component Or System Has A High Probability Of Failure.
c) A Method That Differentiates Between Common Cause Variation And Special Cause Variation.
d) A System Wherein Product Design, Development, And Evaluation Activities Can Occur At
The Same Time.
Answer: D
Reference: Differing Functional Perspectives On Quality/An Engineering Perspective
Level: Medium
12) The View That Product Quality Is The Result Of Interaction Of Several Variables, Such As
Machines, Labor, Procedures, Planning, And Management, Is Most Related To Which
Perspective:
a) Engineering.
b) Operations.
c) Human Resources.
d) Financial
. Answer: B
Reference: Differing Functional Perspectives On Quality/An Operations Perspective
Level: Easy
