Scripter - Genesys Cloud LATEST
UPDATED 2025/2026 Exam Questions
and Answers 100% (Graded A)
1. Identify Built in Variable name from below options? - ANSWER
Answer: https://help.mypurecloud.com/articles/built-in-script-variables/
[ex. Agent Name, Call duration, Queue name]
2. In script editor, how is customer name written? {{ .customername}} -
ANSWER Hello {{Outbound.First Name}},
3. How many default script template is present? - ANSWER 4 [default
callback, default inbound, default outbound, Blank]
4. Data type "Hello World"? - ANSWER Ans: Char
Number, Boolean, string, char
5. How may type of variable available in script? - ANSWER 3 [built-in
variable, custom variable, dynamic variable]
6. How many days call back can be schedule in advance? - ANSWER
Answer: Up to 30 days
7. If/Else Exp custom action what options are present in right side as
compared to left side? - ANSWER Interpolated Text, Expression,
Variable
8. If we exchanging or passing data that is unrelated to the call from one
application to another what built in variable, we will use? - ANSWER
{{UUI.UUIData}}
, 9. Which component we will use to quickly format set of text and
image? - ANSWER Mark Down Component
10. Can we share component template across organization? - ANSWER
Yes
11. Can we share Script template across organization? - ANSWER No
12. What variable use to pass data to secure flow? - ANSWER
Flow.InvocationData
13. Where can an agent add updates about current call before
transferring the call to next agent? - ANSWER Notes Section
14. We cannot delete a page once published True/False? - ANSWER
False
15. Where can we share scripts select correct answers from below list? -
ANSWER Export scripts from Org A
Import them into Org B to share across organizations.
16. How to add present and previous month current bill so that it can be
displayed together as a one if both of them are stored in STRING data
type separately? - ANSWER convert each to number and add using
dynamic number data type
17. Using ____action we can pass flow data to screen pop from call
flow? - ANSWER Set screen pop
18. Select the correct sequence from below list to create contact list
addition manually? - ANSWER Navigate to Scripts -> click Create
button -> Enter name -> under Select A Template click Blank Script ->
On the toolbar click the Script menu -> click Script Properties -> right
UPDATED 2025/2026 Exam Questions
and Answers 100% (Graded A)
1. Identify Built in Variable name from below options? - ANSWER
Answer: https://help.mypurecloud.com/articles/built-in-script-variables/
[ex. Agent Name, Call duration, Queue name]
2. In script editor, how is customer name written? {{ .customername}} -
ANSWER Hello {{Outbound.First Name}},
3. How many default script template is present? - ANSWER 4 [default
callback, default inbound, default outbound, Blank]
4. Data type "Hello World"? - ANSWER Ans: Char
Number, Boolean, string, char
5. How may type of variable available in script? - ANSWER 3 [built-in
variable, custom variable, dynamic variable]
6. How many days call back can be schedule in advance? - ANSWER
Answer: Up to 30 days
7. If/Else Exp custom action what options are present in right side as
compared to left side? - ANSWER Interpolated Text, Expression,
Variable
8. If we exchanging or passing data that is unrelated to the call from one
application to another what built in variable, we will use? - ANSWER
{{UUI.UUIData}}
, 9. Which component we will use to quickly format set of text and
image? - ANSWER Mark Down Component
10. Can we share component template across organization? - ANSWER
Yes
11. Can we share Script template across organization? - ANSWER No
12. What variable use to pass data to secure flow? - ANSWER
Flow.InvocationData
13. Where can an agent add updates about current call before
transferring the call to next agent? - ANSWER Notes Section
14. We cannot delete a page once published True/False? - ANSWER
False
15. Where can we share scripts select correct answers from below list? -
ANSWER Export scripts from Org A
Import them into Org B to share across organizations.
16. How to add present and previous month current bill so that it can be
displayed together as a one if both of them are stored in STRING data
type separately? - ANSWER convert each to number and add using
dynamic number data type
17. Using ____action we can pass flow data to screen pop from call
flow? - ANSWER Set screen pop
18. Select the correct sequence from below list to create contact list
addition manually? - ANSWER Navigate to Scripts -> click Create
button -> Enter name -> under Select A Template click Blank Script ->
On the toolbar click the Script menu -> click Script Properties -> right
