MODULE 4 - SERVICE ORDERS & RETURNS ACTUAL EXAM COMPLETE ASSESSMENTS & QUESTIONS WITH CORRECT DETAILED SOLUTIONS

MODULE 4 - SERVICE ORDERS &




K
RETURNS ACTUAL EXAM




C
COMPLETE ASSESSMENTS &

LO
QUESTIONS WITH CORRECT
DETAILED SOLUTIONS A+ GRADED
YC
( ALL VERIFIED )
D
U
ST

, What is a "QC"?
Quality Code


What is a Quality Code used for?
To determine the cause of an error or issue.


What is a QC1?




K
Warehouse Error




C
What is a QC3?
Customer Error




LO
What is a QC5?
Sales Data Entry Error
YC
What is a Service Request?
A Credit or Debit processed in UVG


When is UVG used?
When money is changing hands
D


What should always be done before starting a new Service Order? (Returns, credits, etc)
U


Check for duplicates!
ST




What three items go in Service Order documentation?
What is the issue, what action was taken, what action is require


What is an RMA?
Return Merchandise Authorization


What is our standard return policy?
Items can be returned within 30 days of invoice