Medical Assisting 322 Final Exam
Review (updated) correctly answered to
pass
Chapter 2 Quiz - correct answer ✔✔
With paraphrasing, the medical assistant rewords the patient's statement to check
the meaning and the interpretation.
True or false? - correct answer ✔✔True
Environmental distractions and visual impairments are types of barriers to
communication.
True or false? - correct answer ✔✔True
When in the depression stage, a person refuses to accept the diagnosis.
True or false? - correct answer ✔✔False
Self-actualization needs include air, food, drink, shelter, and warmth.
True or false? - correct answer ✔✔False
Unmet safety needs can lead to fear, stress, and anxiety.
True or false? - correct answer ✔✔True
Exercise and getting plenty of sleep are considered adaptive coping mechanisms.
,True or false? - correct answer ✔✔True
Nonverbal communication is a form of communication that occurs through body
language and expressive behaviors rather than with verbal or written words.
True or false? - correct answer ✔✔True
This therapeutic communication technique involves putting words to the person's
emotional reaction, which acknowledges the person's feelings?
a. Clarification
b. Silence
c. Restatement
d. Reflection
e. Summarizing - correct answer ✔✔d. Reflection
This therapeutic communication technique allows the listener to get additional
information. The listener can ask, "Do you mean ..."
a. Clarification
b. Silence
c. Restatement
d. Reflection
e. Summarizing - correct answer ✔✔a. Clarification
Which of the following are barriers to communication?
a. Environmental distractions
b. Internal distractions
,c. Hearing impaired
d. Illiterate
e. All are correct - correct answer ✔✔e. All are correct
Which of the following is an internal distraction to communication?
a. Unable to understand what is being said
b. Pain
c. Noise
d. Unable to read
e. Unable to hear verbal communication - correct answer ✔✔b. Pain
A patient has a hearing impairment. What technique should the medical assistant
use to help overcome this communication barrier?
a. Talk with the patient in a quiet room with the door closed.
b. Use audio recordings.
c. Use print materials and written instructions.
d. Use videos with captions.
e. Use print materials and written instructions and use videos with captions. -
correct answer ✔✔e. Use print materials and written instructions and use videos
with captions.
A medical assistant is working with a 10-year-old child. What stage of Erikson's
psychosocial development is this patient in?
a. Trust versus Mistrust
b. Industry versus Inferiority
c. Initiative versus Guilt
, d. Autonomy versus Shame and Doubt
e. Identity versus Role Confusion - correct answer ✔✔b. Industry versus Inferiority
A medical assistant is working with a 72-year-old adult. What stage of Erikson's
psychosocial development is this patient in?
a. Industry versus Inferiority
b. Generativity versus Stagnation
c. Identity versus Role Confusion
d. Ego Integrity versus Despair
e. Autonomy versus Shame and Doubt - correct answer ✔✔d. Ego Integrity versus
Despair
What communication strategy should a medical assistant use with a preschooler?
a. Use engaging simple tools to communicate information (e.g., gaming software).
b. Provide privacy and independence.
c. Use short, simple sentences.
d. Use imitation, play, and role-playing.
e. Use short, simple sentences and use imitation, play, and role-playing. - correct
answer ✔✔e. Use short, simple sentences and use imitation, play, and role-
playing.
This type of diversity is defined as general customs, norms, values, and beliefs
held by a group of people.
a. Culture
b. Race
c. Nationality
Review (updated) correctly answered to
pass
Chapter 2 Quiz - correct answer ✔✔
With paraphrasing, the medical assistant rewords the patient's statement to check
the meaning and the interpretation.
True or false? - correct answer ✔✔True
Environmental distractions and visual impairments are types of barriers to
communication.
True or false? - correct answer ✔✔True
When in the depression stage, a person refuses to accept the diagnosis.
True or false? - correct answer ✔✔False
Self-actualization needs include air, food, drink, shelter, and warmth.
True or false? - correct answer ✔✔False
Unmet safety needs can lead to fear, stress, and anxiety.
True or false? - correct answer ✔✔True
Exercise and getting plenty of sleep are considered adaptive coping mechanisms.
,True or false? - correct answer ✔✔True
Nonverbal communication is a form of communication that occurs through body
language and expressive behaviors rather than with verbal or written words.
True or false? - correct answer ✔✔True
This therapeutic communication technique involves putting words to the person's
emotional reaction, which acknowledges the person's feelings?
a. Clarification
b. Silence
c. Restatement
d. Reflection
e. Summarizing - correct answer ✔✔d. Reflection
This therapeutic communication technique allows the listener to get additional
information. The listener can ask, "Do you mean ..."
a. Clarification
b. Silence
c. Restatement
d. Reflection
e. Summarizing - correct answer ✔✔a. Clarification
Which of the following are barriers to communication?
a. Environmental distractions
b. Internal distractions
,c. Hearing impaired
d. Illiterate
e. All are correct - correct answer ✔✔e. All are correct
Which of the following is an internal distraction to communication?
a. Unable to understand what is being said
b. Pain
c. Noise
d. Unable to read
e. Unable to hear verbal communication - correct answer ✔✔b. Pain
A patient has a hearing impairment. What technique should the medical assistant
use to help overcome this communication barrier?
a. Talk with the patient in a quiet room with the door closed.
b. Use audio recordings.
c. Use print materials and written instructions.
d. Use videos with captions.
e. Use print materials and written instructions and use videos with captions. -
correct answer ✔✔e. Use print materials and written instructions and use videos
with captions.
A medical assistant is working with a 10-year-old child. What stage of Erikson's
psychosocial development is this patient in?
a. Trust versus Mistrust
b. Industry versus Inferiority
c. Initiative versus Guilt
, d. Autonomy versus Shame and Doubt
e. Identity versus Role Confusion - correct answer ✔✔b. Industry versus Inferiority
A medical assistant is working with a 72-year-old adult. What stage of Erikson's
psychosocial development is this patient in?
a. Industry versus Inferiority
b. Generativity versus Stagnation
c. Identity versus Role Confusion
d. Ego Integrity versus Despair
e. Autonomy versus Shame and Doubt - correct answer ✔✔d. Ego Integrity versus
Despair
What communication strategy should a medical assistant use with a preschooler?
a. Use engaging simple tools to communicate information (e.g., gaming software).
b. Provide privacy and independence.
c. Use short, simple sentences.
d. Use imitation, play, and role-playing.
e. Use short, simple sentences and use imitation, play, and role-playing. - correct
answer ✔✔e. Use short, simple sentences and use imitation, play, and role-
playing.
This type of diversity is defined as general customs, norms, values, and beliefs
held by a group of people.
a. Culture
b. Race
c. Nationality
