USPS SALES & SERVICES ASSOCIATE TRAINING QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) ||ALREADY GRADED A+||NEWEST VERSION

USPS SALES & SERVICES ASSOCIATE TRAINING
QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) ||ALREADY
GRADED A+||NEWEST VERSION
Quiz: Perception is

Ans: Reality



Quiz: What are our goals?

Ans: Grow revenue, increase market share, develop lifetime customers.



Quiz: What are some non-verbal communication cues?

Ans: Body movement, facial expressions, personal space.



Quiz: The SSA shows communication is occurring when they ask the hazmat

question?

Ans: True.



Quiz: Communication skills require you to practice actively attending. What

does S.O.L.E.R. represent?

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, Ans: Squarely face the person. Open your posture. Lean towards the sender.
Eye contact. Relax.



Quiz: What is a value proposition?

Ans: The value to the customer of the product features and benefits....how
the customer feels the product meets their needs.



Quiz: What is "need satisfaction selling"?

Ans: The understanding of a customer's needs through the use of probing
questions and careful listening.



Quiz: What are some examples of the use of the "language of needs"?

Ans: I need, I want, I'm looking for, It's important, etc.



Quiz: When you sell maximum value you are meeting the customer's

__________.

Ans: Needs.



Quiz: What is a need?
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, Ans: A desire to improve or accomplish something.



Quiz: An informed mutual decision with the customer on service/products is

___________.

Ans: A successful sales transaction.



Quiz: What does G.I.S.T. stand for in the processing of engaging customers?

Ans: Greet, Inquire, Suggest, Thank.



Quiz: A common myth in communication is that listeners receive the same

______ all the time.

Ans: Message.



Quiz: If you ask a customer if they would like to send a package Priority Mail

Express, which is guaranteed to arrive tomorrow, with $100 insurance and

tracking included.....what park of G.I.S.T. would this be?

Ans: Suggest.




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, Quiz: Once you determine how a customer wants to mail a package and have

offered additional insurance, what additional products may you suggest?

Ans: Stamps, PO Boxes, money orders, packaging supplies, greeting cards,
passports.



Quiz: What is the maximum weight for any package?

Ans: 70 lbx.



Quiz: How do you determine the dimensions of a mailpiece?

Ans: Combine the length plus girth.



Quiz: What are the 5 processing categories?

Ans: Letters, flats (large envelopes), machinable parcels (SPRS), irregular
parcels and outside parcels (both non-machinable).



Quiz: What is our "Retail Motto"?

Ans: Clean, stocked and Friendly...Everyday!.



Quiz: What is the maximum length and girth (combined) for a parcel?
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