MB-210 Sales 2024/2025 Exam
Questions and Answers | 100% Pass
What is the goal of a lead? - 🧠ANSWER ✔✔To determine the viability of being a
customer.
What are the 4 questions that should be considered when deciding if an
organization should use leads? - 🧠ANSWER ✔✔Do they invest substantial time
and money in generating lists of possible customers like mass mailings or cold
calling?
Do they keep lists of people in the correct demographic, but have limited
information on them like very little contact information?
Do they have a process or team dedicated to sifting through these possible
customers and contacting them to identify good prospects?
Do they need to manage lists of potential customers that must not be mixed in
with their current customer lists, such accounts and contacts?
Page 1 of 23
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER:
619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
,Which of the following activities can be converted to a lead?
(A) Appointment
(B) Email
(C) Phone call
(D) Task - 🧠ANSWER ✔✔B: Microsoft Dynamics 365 can track communications
and interactions. Out of the box, only email activities can be converted to leads.
This conversion can occur either in the application or in the Dynamics 365 app
for Outlook.
What happens to a lead record after it's disqualified?
(A) The record can still be modified.
(B) The record is no longer visible to users.
(C) The record becomes read-only.
(D) The record is deleted from the system. - 🧠ANSWER ✔✔C: When a lead is
qualified or disqualified, the record for it is inactivated. Inactivated records are
locked and can no longer be edited. To make a record editable again, you must
reactivate the lead.
Page 2 of 23
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER:
619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
, Which of the following record types can be created automatically from a
qualified lead?
(A) Competitor
(B) Contact
(C) Order
(D) Quote - 🧠ANSWER ✔✔B: When a lead is qualified, a corresponding
opportunity record is automatically created. If the lead wasn't associated with
an existing account or contact, a corresponding account or contact record is also
created.
You recently lost an opportunity to a competitor. You now want to specify that
competitor for reporting purposes. How do you enter this information?
(A) Add the competitor to the list of competitors in the opportunity.
(B) Add a note to the opportunity.
(C) Enter the details in the Opportunity Close activity.
(D) Add a post to the opportunity. - 🧠ANSWER ✔✔C: When you close an
opportunity, the system creates an Opportunity Close activity. Here, you can
Page 3 of 23
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER:
619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
Questions and Answers | 100% Pass
What is the goal of a lead? - 🧠ANSWER ✔✔To determine the viability of being a
customer.
What are the 4 questions that should be considered when deciding if an
organization should use leads? - 🧠ANSWER ✔✔Do they invest substantial time
and money in generating lists of possible customers like mass mailings or cold
calling?
Do they keep lists of people in the correct demographic, but have limited
information on them like very little contact information?
Do they have a process or team dedicated to sifting through these possible
customers and contacting them to identify good prospects?
Do they need to manage lists of potential customers that must not be mixed in
with their current customer lists, such accounts and contacts?
Page 1 of 23
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER:
619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
,Which of the following activities can be converted to a lead?
(A) Appointment
(B) Email
(C) Phone call
(D) Task - 🧠ANSWER ✔✔B: Microsoft Dynamics 365 can track communications
and interactions. Out of the box, only email activities can be converted to leads.
This conversion can occur either in the application or in the Dynamics 365 app
for Outlook.
What happens to a lead record after it's disqualified?
(A) The record can still be modified.
(B) The record is no longer visible to users.
(C) The record becomes read-only.
(D) The record is deleted from the system. - 🧠ANSWER ✔✔C: When a lead is
qualified or disqualified, the record for it is inactivated. Inactivated records are
locked and can no longer be edited. To make a record editable again, you must
reactivate the lead.
Page 2 of 23
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER:
619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
, Which of the following record types can be created automatically from a
qualified lead?
(A) Competitor
(B) Contact
(C) Order
(D) Quote - 🧠ANSWER ✔✔B: When a lead is qualified, a corresponding
opportunity record is automatically created. If the lead wasn't associated with
an existing account or contact, a corresponding account or contact record is also
created.
You recently lost an opportunity to a competitor. You now want to specify that
competitor for reporting purposes. How do you enter this information?
(A) Add the competitor to the list of competitors in the opportunity.
(B) Add a note to the opportunity.
(C) Enter the details in the Opportunity Close activity.
(D) Add a post to the opportunity. - 🧠ANSWER ✔✔C: When you close an
opportunity, the system creates an Opportunity Close activity. Here, you can
Page 3 of 23
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER:
619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
