USPS Quiz 476
A customer asks about status of a package that you delivered days ago. - ANS -
MOST
Show him proof of delivery and tell him he is responsible for the package once it is
delivered
LEAST
Show him proof of delivery and ask if it might have been stolen.
A customer asks questions about shipping choices, but you do not know the answers. -
ANS - MOST
Say you do not know about shipping choices and suggest that he look on USPS website
LEAST
Say you will have answers tomorrow and research the shipping choices after finishing
your deliveries
A customer complains to you about another Postal Employee - ANS - MOST
Explain that the employee in question is really a good worker but was just having a bad
day
LEAST
Listen to his complaint, apologize, and suggest he talk to the postmaster.
A customer is angry because the nearby post office does not have a product he needs
today. - ANS - MOST
Suggest an alternate product that may work
LEAST
Go get the product at another facility and bring it back to the customer
A customer moved but is not receiving his mail because he did not submit a change of
address form. He wants you to give him his mail anyway. - ANS - MOST
Tell him postal policy prohibits you from giving him mail until a change of address is
submitted
, LEAST
Tell him there is nothing you can do until he submits a change of address
A customer on your route asks how to find something on the USPS website. - ANS -
MOST
Explain where to find it and offer to help with any other issues he may have
LEAST
Offer to help him find it on his computer
A new employee is having trouble learning his job which forces you and others to work
harder to meet production standards. - ANS - MOST
Tell him how to do his job quicker and better
LEAST
Do nothing because his production should improve over time.
achieving my goals is important - ANS - most like me
anyone can succeed with hard work - ANS - somewhat like me
challenging goals stimulate me - ANS - most like me
coworkers often frustrate me - ANS - most like me
employees should do more than what is expected at work - ANS - most like me
hard work leads to success - ANS - most like me
hard working people deserve their rewards - ANS - somewhat like me
have you ever left a job voluntarily before getting a new one - ANS - no
How long do you hope to work for the USPS? - ANS - More than 10 years
How long were you at your latest job before voluntarily leaving? - ANS - I did not leave
my latest job voluntarily
how many fulltime jobs have you left voluntarily within 1 month of starting - ANS - 0
A customer asks about status of a package that you delivered days ago. - ANS -
MOST
Show him proof of delivery and tell him he is responsible for the package once it is
delivered
LEAST
Show him proof of delivery and ask if it might have been stolen.
A customer asks questions about shipping choices, but you do not know the answers. -
ANS - MOST
Say you do not know about shipping choices and suggest that he look on USPS website
LEAST
Say you will have answers tomorrow and research the shipping choices after finishing
your deliveries
A customer complains to you about another Postal Employee - ANS - MOST
Explain that the employee in question is really a good worker but was just having a bad
day
LEAST
Listen to his complaint, apologize, and suggest he talk to the postmaster.
A customer is angry because the nearby post office does not have a product he needs
today. - ANS - MOST
Suggest an alternate product that may work
LEAST
Go get the product at another facility and bring it back to the customer
A customer moved but is not receiving his mail because he did not submit a change of
address form. He wants you to give him his mail anyway. - ANS - MOST
Tell him postal policy prohibits you from giving him mail until a change of address is
submitted
, LEAST
Tell him there is nothing you can do until he submits a change of address
A customer on your route asks how to find something on the USPS website. - ANS -
MOST
Explain where to find it and offer to help with any other issues he may have
LEAST
Offer to help him find it on his computer
A new employee is having trouble learning his job which forces you and others to work
harder to meet production standards. - ANS - MOST
Tell him how to do his job quicker and better
LEAST
Do nothing because his production should improve over time.
achieving my goals is important - ANS - most like me
anyone can succeed with hard work - ANS - somewhat like me
challenging goals stimulate me - ANS - most like me
coworkers often frustrate me - ANS - most like me
employees should do more than what is expected at work - ANS - most like me
hard work leads to success - ANS - most like me
hard working people deserve their rewards - ANS - somewhat like me
have you ever left a job voluntarily before getting a new one - ANS - no
How long do you hope to work for the USPS? - ANS - More than 10 years
How long were you at your latest job before voluntarily leaving? - ANS - I did not leave
my latest job voluntarily
how many fulltime jobs have you left voluntarily within 1 month of starting - ANS - 0
