USPS SSA Window exam
Can you share your drawer? - ANS - NO
Can you write a check for over the amount of purchase? - ANS - no
How long are money orders good for? - ANS - FOREVER
How long can you hold your mail for? - ANS - min of 3 days no more than 30
How long is a permanent forward kept on file? - ANS - 18 months
How many bait money orders do you have? - ANS - 3
How many day do you have to verify info on a new PO Box rental - ANS - 3 days
How many forms of ID do you need to rent a PO Box? - ANS - 2 - One photo and one with
proof of address
How many keys do you get when you rent a PO Box? - ANS - 2
How much are you allowed to be short in your drawer - ANS - $10 or 10%
How much cash are you accountable for in your drawer? - ANS - $100
how much cash back can you get? - ANS - $50 in increments of $10
How much insurance can you purchase? - ANS - up to $5000
How often do the retail floor get restocked - ANS - 2 a week
How often do you need to do your 1412 (end of day report) - ANS - daily and sign with ink
How often is the Retail digest published - ANS - bi-weekly
How often is your drawer audited - ANS - quarterly
If you rent a PO box on the 16th of July when is your 6 month renewal due again? - ANS -
January
, If your in a market dominant area, do you pay a deposit for your PO Box keys? - ANS - Yes
PO Boxes can be rented for how many months at a time - ANS - 3 months (auto pay) 6
months, 12 months
Up to what amount can a registered item be insured for? - ANS - $25000
What are our Premium services we offer - ANS - Priority Mail express, Priority Mail, Insurance
and PO Boxes
What are some additional services that the post office offers - ANS - Selective Services,
Passports, Duck Stamps,
What are some calming words? - ANS - I'm sorry... that sounds so frustrating, let me help
What are some of the USPS retail communicators? - ANS - Postal Bulletin, Retail marketing,
Retail Digest, and Postal Merchandiser guide
What are some trigger words? - ANS - you need to.. its not my problem, I cant/wont
What are the 3 P's? - ANS - Personal, Professional, Postal
What are the benefits of renting a PO Box - ANS - Faster delivery services, 24/7 access,
affordable, private
What are the characteristics for Dimensional Weight Pricing - ANS - Priority, Zone 5-8 and is
more than a Cubic foot
What are the color of the money orders? - ANS - Green (domestic) Pink (international)
What can you not purchase with a credit card? - ANS - Money orders, payment to DOS for
passports employee debt, trust funds, etc
What do you get with Priority mail - ANS - 2-3 day delivery, $50 free insurance and tracking
What do you get with Priority Mail Express? - ANS - $100 insurance, 1-2 day delivery
Guarantee, Tracking
What do you get with USPS Tracking? - ANS - Day and time of delivery
what is a certificate of mailing - ANS - proof of mailing
what is a firm hold out? - ANS - business that received 50 plus letters daily, set up and
cancelled by postmaster
Can you share your drawer? - ANS - NO
Can you write a check for over the amount of purchase? - ANS - no
How long are money orders good for? - ANS - FOREVER
How long can you hold your mail for? - ANS - min of 3 days no more than 30
How long is a permanent forward kept on file? - ANS - 18 months
How many bait money orders do you have? - ANS - 3
How many day do you have to verify info on a new PO Box rental - ANS - 3 days
How many forms of ID do you need to rent a PO Box? - ANS - 2 - One photo and one with
proof of address
How many keys do you get when you rent a PO Box? - ANS - 2
How much are you allowed to be short in your drawer - ANS - $10 or 10%
How much cash are you accountable for in your drawer? - ANS - $100
how much cash back can you get? - ANS - $50 in increments of $10
How much insurance can you purchase? - ANS - up to $5000
How often do the retail floor get restocked - ANS - 2 a week
How often do you need to do your 1412 (end of day report) - ANS - daily and sign with ink
How often is the Retail digest published - ANS - bi-weekly
How often is your drawer audited - ANS - quarterly
If you rent a PO box on the 16th of July when is your 6 month renewal due again? - ANS -
January
, If your in a market dominant area, do you pay a deposit for your PO Box keys? - ANS - Yes
PO Boxes can be rented for how many months at a time - ANS - 3 months (auto pay) 6
months, 12 months
Up to what amount can a registered item be insured for? - ANS - $25000
What are our Premium services we offer - ANS - Priority Mail express, Priority Mail, Insurance
and PO Boxes
What are some additional services that the post office offers - ANS - Selective Services,
Passports, Duck Stamps,
What are some calming words? - ANS - I'm sorry... that sounds so frustrating, let me help
What are some of the USPS retail communicators? - ANS - Postal Bulletin, Retail marketing,
Retail Digest, and Postal Merchandiser guide
What are some trigger words? - ANS - you need to.. its not my problem, I cant/wont
What are the 3 P's? - ANS - Personal, Professional, Postal
What are the benefits of renting a PO Box - ANS - Faster delivery services, 24/7 access,
affordable, private
What are the characteristics for Dimensional Weight Pricing - ANS - Priority, Zone 5-8 and is
more than a Cubic foot
What are the color of the money orders? - ANS - Green (domestic) Pink (international)
What can you not purchase with a credit card? - ANS - Money orders, payment to DOS for
passports employee debt, trust funds, etc
What do you get with Priority mail - ANS - 2-3 day delivery, $50 free insurance and tracking
What do you get with Priority Mail Express? - ANS - $100 insurance, 1-2 day delivery
Guarantee, Tracking
What do you get with USPS Tracking? - ANS - Day and time of delivery
what is a certificate of mailing - ANS - proof of mailing
what is a firm hold out? - ANS - business that received 50 plus letters daily, set up and
cancelled by postmaster
