WGU C846 NEWEST ACTUAL EXAM 2025 WITH
COMPLETE QUESTIONS AND CORRECT
ANSWERS ALREADY GRADED A+
Information Technology Infrastructure Library (ITIL)
ANSWER-A framework designed to standardize the
selection, planning, delivery, maintenance, and
overall lifecycle of IT (information technology)
services within a business.
Service Management
ANSWER-A set of specialized organizational
capabilities for providing VALUE to customers in the
form of SERVICES.
Value
,ANSWER-The perceived benefits, usefulness, and
importance of something.
High Level Roles in Service Management
ANSWER-Customer: Defines requirements for
services
User: Person who uses the service
Sponsor: Authorizes budgets for services
Supplier: External partner who provides services to
the org
Service
ANSWER-A means of enabling value co-creation by
facilitating outcomes that customers want to
achieve, without the customer having to manage
specific costs and risks.
,Products
ANSWER-Configuration of resources created by the
organization that will be potentially valuable to
customers
Service Offerings
ANSWER-A specific mix of services and products
sold to a specific customer
Goods, Access to resources, Service Actions
ANSWER-Goods
Ownership is transferred to customer
, Access to Resources
ANSWER-Customer is allowed to use it. (Cloud
services/rentals)
Service Actions
ANSWER-Things the service provider does for the
customer
Output
ANSWER-A tangible or intangible deliverable of an
activity.
Outcome
ANSWER-A result for a stakeholder enabled by one
or more outputs.
COMPLETE QUESTIONS AND CORRECT
ANSWERS ALREADY GRADED A+
Information Technology Infrastructure Library (ITIL)
ANSWER-A framework designed to standardize the
selection, planning, delivery, maintenance, and
overall lifecycle of IT (information technology)
services within a business.
Service Management
ANSWER-A set of specialized organizational
capabilities for providing VALUE to customers in the
form of SERVICES.
Value
,ANSWER-The perceived benefits, usefulness, and
importance of something.
High Level Roles in Service Management
ANSWER-Customer: Defines requirements for
services
User: Person who uses the service
Sponsor: Authorizes budgets for services
Supplier: External partner who provides services to
the org
Service
ANSWER-A means of enabling value co-creation by
facilitating outcomes that customers want to
achieve, without the customer having to manage
specific costs and risks.
,Products
ANSWER-Configuration of resources created by the
organization that will be potentially valuable to
customers
Service Offerings
ANSWER-A specific mix of services and products
sold to a specific customer
Goods, Access to resources, Service Actions
ANSWER-Goods
Ownership is transferred to customer
, Access to Resources
ANSWER-Customer is allowed to use it. (Cloud
services/rentals)
Service Actions
ANSWER-Things the service provider does for the
customer
Output
ANSWER-A tangible or intangible deliverable of an
activity.
Outcome
ANSWER-A result for a stakeholder enabled by one
or more outputs.
