, Chapter 1. The Exceptional Manager: What You Do,
How You Do It
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
1) At times, to be efficient in management means NOT using resources in the most cost-
effective way.
⊚ true
⊚ false
2) Organizations can gain a competitive advantage simply by matching their competition in
terms of cutting costs and responsiveness to employees.
⊚ true
⊚ false
3) Innovation in business is defined as seeking ways to deliver less costly goods but in
similar ways, maintaining employee morale.
⊚ true
⊚ false
4) Telecommuting has been found to enhance employee satisfaction and performance.
⊚ true
⊚ false
,5) Jorge is developing a new employee schedule for his landscaping business due to the
increase in customer calls during the summer. While doing this, Jorge is involved in organizing.
⊚ true
⊚ false
6) Amber, a district manager for a large restaurant chain, is comparing the goals of her
restaurants with recent sales. She knows that two restaurants are underperforming, so she plans
on meeting with those managers to discuss corrective action; this process is the controlling
managerial function.
⊚ true
⊚ false
7) Tia works for a line of high-end fashion clothing stores. In her role, she makes strategic
long-term decisions about her company’s overall direction, and she creates the overall corporate
goals, policies, and strategies. In light of these tasks, Tia must be a middle manager.
⊚ true
⊚ false
8) Leonardo is a district manager who oversees several store managers in a national chain of
retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top
management. Leonardo is a middle manager.
, ⊚ true
⊚ false
9) Mintzberg concluded that managers play three broad types of roles: interpersonal,
analytical, and critical.
⊚ true
⊚ false
10) It’s your responsibility to manage your career, but others can also make it happen.
⊚ true
⊚ false
MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
answers the question.
11) Which one of the following is one way to think about management?
A) efficiency in motion
B) the science of helping people
C) the science of accomplishing things
D) the art of getting things done through people
E) the science of synergy
How You Do It
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
1) At times, to be efficient in management means NOT using resources in the most cost-
effective way.
⊚ true
⊚ false
2) Organizations can gain a competitive advantage simply by matching their competition in
terms of cutting costs and responsiveness to employees.
⊚ true
⊚ false
3) Innovation in business is defined as seeking ways to deliver less costly goods but in
similar ways, maintaining employee morale.
⊚ true
⊚ false
4) Telecommuting has been found to enhance employee satisfaction and performance.
⊚ true
⊚ false
,5) Jorge is developing a new employee schedule for his landscaping business due to the
increase in customer calls during the summer. While doing this, Jorge is involved in organizing.
⊚ true
⊚ false
6) Amber, a district manager for a large restaurant chain, is comparing the goals of her
restaurants with recent sales. She knows that two restaurants are underperforming, so she plans
on meeting with those managers to discuss corrective action; this process is the controlling
managerial function.
⊚ true
⊚ false
7) Tia works for a line of high-end fashion clothing stores. In her role, she makes strategic
long-term decisions about her company’s overall direction, and she creates the overall corporate
goals, policies, and strategies. In light of these tasks, Tia must be a middle manager.
⊚ true
⊚ false
8) Leonardo is a district manager who oversees several store managers in a national chain of
retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top
management. Leonardo is a middle manager.
, ⊚ true
⊚ false
9) Mintzberg concluded that managers play three broad types of roles: interpersonal,
analytical, and critical.
⊚ true
⊚ false
10) It’s your responsibility to manage your career, but others can also make it happen.
⊚ true
⊚ false
MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
answers the question.
11) Which one of the following is one way to think about management?
A) efficiency in motion
B) the science of helping people
C) the science of accomplishing things
D) the art of getting things done through people
E) the science of synergy
