TEST BANK FOR Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9thEdition by Michelle Blesi Chapter 1-58|100% verified

Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 1 | P a g e TEST BANK FOR Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9thEdition Chapter 1 1. Medical assisting is probably right for you if you: a. like to work alone, completing tasks independently. b. are more comfortable completing a consistent task daily. c. do not like variety in your job. d. are interested in a career in an expanding field. ANSWER: d POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB02 - Describe the role of the medical assistant MASS.BLES.22.01.KB03 - List the general responsibilities and skills of the medical assistant ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical assistant DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 10/12/2022 5:31 AM 2. Which category of skills includes those that keep medical assistants practicing within their scope of practice? a. communication b. legal and ethical concepts c. instruction d. operational functions ANSWER: b POINTS: 1 DIFFICULTY: Medium REFERENCES: Figure 1-4 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB02 - Describe the role of the medical assistant MASS.BLES.22.01.KB03 - List the general responsibilities and skills of the medical assistant ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical assistant DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 10/12/2022 5:46 AM 3. Which of these is an example of an administrative skill? a. collecting specimens Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 2 | P a g e b. performing vital signs c. administering medications d. preparing medical records ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB02 - Describe the role of the medical assistant MASS.BLES.22.01.KB03 - List the general responsibilities and skills of the medical assistant ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical assistant DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 10/12/2022 5:51 AM 4. Which of these is an example of a clinical skill? a. performing patient screenings b. performing bookkeeping and collection procedures c. scheduling appointments d. preparing submittal (―clean‖) insurance forms ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB02 - Describe the role of the medical assistant MASS.BLES.22.01.KB03 - List the general responsibilities and skills of the medical assistant ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical assistant DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 10/12/2022 5:55 AM 5. The majority of medical assistants work in which type of environment? a. surgical b. insurance company c. ambulatory care d. laboratory ANSWER: c POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB11 - Identify the various types of medical centers DATE CREATED: 10/27/2020 11:54 AM Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 3 | P a g e DATE MODIFIED: 10/12/2022 5:59 AM 6. The expenses involved in running a business have made which of the following rare today? a. solo practices b. partnerships c. multi-provider clinics d. hospitals ANSWER: a POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB01 - Spell and define, using the glossary, all the Words to Know in this chapter MASS.BLES.22.01.KB11 - Identify the various types of medical centers DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 10/27/2020 11:54 AM 7. Urgent care centers: a. originated about 10 years ago. b. are usually open only on weekends. c. typically require patients to make an appointment. d. take care of patients with acute illness or injury. ANSWER: d POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB11 - Identify the various types of medical centers DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 10/12/2022 6:01 AM 8. The Patient-Centered Medical Home (PCMH) is a team-based model of care led by: a. a surgeon. b. a patient. c. a personal provider. d. a health insurance company representative. ANSWER: c POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB01 - Spell and define, using the glossary, all the Words to Know in this chapter MASS.BLES.22.01.KB07 - Partner with health care teams to attain optimal patient health Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 4 | P a g e outcomes MASS.BLES.22.01.KB12 - Describe alternatives to the traditional medical model ACCREDITING STANDARDS: ABHES: MA.A.1.5.g - Partner with health care teams to attain optimal patient health outcomes DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 10/12/2022 6:03 AM 9. According to the U.S. Department of Labor, for the period 2018 to 2028, the employment of medical assistants is expected to . a. grow 118 percent b. grow 23 percent c. remain about the same d. shrink 17 percent ANSWER: b POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB09 - Describe the current employment outlook for the medical assistant ACCREDITING STANDARDS: ABHES: MA.A.1.1.a - Describe the current employment outlook for the medical assistant DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 7/2/2021 4:19 AM 10. The primary purpose of the American Association of Medical Assistants (AAMA) was to: a. be the only professional organization for medical assistants. b. raise the standards of the medical assistant profession. c. to provide a professional membership and certification for several allied health occupations. d. to provide pathways to lifelong learning in related health care disciplines. ANSWER: b POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB10 - Summarize licensure, accreditation, certification, and registration ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Describe and comprehend medical assistant credentialing requirements, the process to obtain the credential and the importance of credentialing DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 10/12/2022 6:16 AM 11. Candidates for the CMA (AAMA) Certification Exam are allowed a -day period in which to take the exam. a. 30 b. 60 Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 5 | P a g e c. 90 d. 120 ANSWER: c POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB13 - Compare licensure and certification requirements of allied health professionals ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Describe and comprehend medical assistant credentialing requirements, the process to obtain the credential and the importance of credentialing DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 7/2/2021 4:48 AM 12. Which organization offers the Registered Medical Assistant certification? a. American Medical Technologists (AMT) b. American Association of Medical Assistants (AAMA) c. National Center for Competency Testing (NCCT) d. American Academy of Professional Coders (AAPC) ANSWER: a POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB10 - Summarize licensure, accreditation, certification, and registration ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Describe and comprehend medical assistant credentialing requirements, the process to obtain the credential and the importance of credentialing DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 7/2/2021 4:51 AM 13. Which organization offers certification examinations for the National Certified Medical Assistant and National Certified Medical Office Assistant? a. American Academy of Professional Coders (AAPC) b. National Healthcareer Association (NHA) c. American Medical Technologists (AMT) d. National Center for Competency Testing (NCCT) ANSWER: d POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB10 - Summarize licensure, accreditation, certification, and registration ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Describe and comprehend medical assistant credentialing Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 6 | P a g e requirements, the process to obtain the credential and the importance of credentialing DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 7/2/2021 4:56 AM 14. Candidate certification from the National Center for Competency Testing (NCCT) is valid for a period of years, from the a. date of certification ind 2 icated on each candidate’s certificate. b. 5 c. 7 d. 10 ANSWER: b POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB10 - Summarize licensure, accreditation, certification, and registration MASS.BLES.22.01.KB13 - Compare licensure and certification requirements of allied health professionals ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Describe and comprehend medical assistant credentialing requirements, the process to obtain the credential and the importance of credentialing DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 7/2/2021 4:59 AM 15. A requirement for maintaining National Center for Competency Testing (NCCT) certification is the accrual of clock ho a. urs of continuing educa 14 tion each year. b. 10 c. 22 d. 34 ANSWER: a POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB10 - Summarize licensure, accreditation, certification, and registration MASS.BLES.22.01.KB13 - Compare licensure and certification requirements of allied health professionals ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Describe and comprehend medical assistant credentialing requirements, the process to obtain the credential and the importance of credentialing DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 7/2/2021 5:01 AM 16. To qualify to sit for a National Healthcareer Association (NHA) certification exam, you must graduate from an NHAapproved health care training program or have at least: Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 7 | P a g e a. six months of full-time job experience and a high school diploma or GED. b. six months of full-time job experience and an associate’s degree. c. one year of full-time job experience and a high school diploma or GED. d. one year of full-time job experience and an associate’s degree. ANSWER: c POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB10 - Summarize licensure, accreditation, certification, and registration MASS.BLES.22.01.KB13 - Compare licensure and certification requirements of allied health professionals ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Describe and comprehend medical assistant credentialing requirements, the process to obtain the credential and the importance of credentialing DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 7/2/2021 5:05 AM 17. The American Academy of Professional Coders (AAPC) offers several types of certifications. Which of the following is not an AAPC certification? a. Certified Professional Coder (CPC) (Outpatient Physician Office Credential) b. Certified Professional Coder (CPC-OP) (Outpatient Clinic) c. Certified Professional Coder-Hospital Outpatient (CPC-H) (Outpatient Hospital/Facility Credential) d. Certified Professional Coder-Payer (CPC-P) (Payer Coding Credential) ANSWER: b POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB10 - Summarize licensure, accreditation, certification, and registration MASS.BLES.22.01.KB13 - Compare licensure and certification requirements of allied health professionals ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Describe and comprehend medical assistant credentialing requirements, the process to obtain the credential and the importance of credentialing DATE CREATED: 7/2/2021 5:07 AM DATE MODIFIED: 7/8/2021 7:00 AM 18. Which of the following is the American Academy of Professional Coders (AAPC) certification for physician practice? a. Certified Professional Coder-Payer (CPC-P) b. Certified Medical Administrative Assistant (CMAA) c. Certified Professional Coder-Hospital Outpatient (CPC-H) d. Certified Professional Coder (CPC) ANSWER: d POINTS: 1 Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 8 | P a g e DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB10 - Summarize licensure, accreditation, certification, and registration MASS.BLES.22.01.KB13 - Compare licensure and certification requirements of allied health professionals ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Describe and comprehend medical assistant credentialing requirements, the process to obtain the credential and the importance of credentialing DATE CREATED: 7/2/2021 5:35 AM DATE MODIFIED: 7/2/2021 5:44 AM Match each term with its definition. a. American Medical Technologists (AMT) b. Professionalism c. Advocate d. multi-provider clinic e. programmatic accreditation f. institutional accreditation g. Generalist h. doctor of osteopathic medicine i. doctor of medicine j. Partnership k. National Center for Competency Testing (NCCT) l. occupational analysis m. American Academy of Professional Coders (AAPC) n. National Healthcareer Association (NHA) DIFFICULTY: Difficult QUESTION TYPE: Matching HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB01 - Spell and define, using the glossary, all the Words to Know in this chapter MASS.BLES.22.01.KB10 - Summarize licensure, accreditation, certification, and registration MASS.BLES.22.01.KB13 - Compare licensure and certification requirements of allied health professionals ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Describe and comprehend medical assistant credentialing requirements, the process to obtain the credential and the importance of credentialing ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical assistant CAAHEP: V.C.13 - Identify the role of the medical assistant as a patient navigator DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 10/12/2022 7:25 AM 19. Identifies three broad areas of practice for medical assistants certified through the American Association of Medical Assistants (AAMA). ANSWER: l Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 9 | P a g e POINTS: 1 20. Person who assists patients or acts on their behalf. ANSWER: c POINTS: 1 21. Medical assistant who performs both clinical and administrative duties. ANSWER: g POINTS: 1 22. Type of medical practice made up of at least two physicians. ANSWER: j POINTS: 1 23. Type of medical practice made up of at least three physicians. ANSWER: d POINTS: 1 24. Behaviors such as displaying tact, diplomacy, courtesy, respect, and dignity are the utmost important skills of a medical assistant, demonstrating responsibility in all aspects of the job and promoting integrity and honesty. ANSWER: b POINTS: 1 25. A licensed physician. ANSWER: i POINTS: 1 26. A licensed physician that places special emphasis on the body's musculoskeletal and nervous system and holistic patient care. ANSWER: h POINTS: 1 27. Type of accreditation offered by the Accrediting Bureau of Health Education Schools (ABHES). ANSWER: e POINTS: 1 28. Type of accreditation offered by the Accrediting Commission of Career Schools and Colleges (ACCSC). ANSWER: f POINTS: 1 29. Organization, founded in 1939, that serves as a certification and membership society for several allied health professionals, including medical assistants, phlebotomists, and medical lab assistants. ANSWER: a POINTS: 1 30. Organization that offers certification examinations for National Certified Medical Assistant (NCMA) and National Certified Medical Office Assistant (NCMOA). Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 10 | P a g e ANSWER: k POINTS: 1 31. Organization that produces publications including Healthcare Business Magazine, Healthcare Business Tips & Resources, and ICD-10 Tips and Resources. ANSWER: m POINTS: 1 32. Organization, established in 1989 as a certification agency, that offers eight certification exams for several allied health care areas, including the Certified Clinical Medical Assistant (CCMA) and Certified Medical Administrative Assistant (CMAA). ANSWER: n POINTS: 1 33. Which of the following defines the principles of self-boundaries for a medical assistant? a. not examining, diagnosing, or prescribing treatment b. knowing when to back off in a confrontation c. understanding the sender-receiver feedback philosophy d. all of the above ANSWER: a POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB08 - Define the principles of self-boundaries ACCREDITING STANDARDS: CAAHEP: V.C.9 - Identify the principles of self-boundaries DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 10/12/2022 7:33 AM 34. Which of the following describes the role of the patient navigator prior to the patient seeing the provider? a. conduct a preplanning visit with the patient prior to the office visit to assist with the visit agenda b. obtain a basic history including medication use c. document any needed tests that are due d. all of the above ANSWER: d POINTS: 1 DIFFICULTY: Medium REFERENCES: Practical Application QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB04 - Define patient navigator MASS.BLES.22.01.KB05 - Describe the role of the medical assistant as a patient navigator ACCREDITING STANDARDS: CAAHEP: V.C.13 - Identify the role of the medical assistant as a patient navigator DATE CREATED: 10/27/2020 11:54 AM Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 11 | P a g e DATE MODIFIED: 10/12/2022 7:38 AM 35. Which of the following describes the role of the patient navigator during the patient with the provider? a. documenting the provider’s remarks or findings in the medical record, filling out documents, and ordering laboratory tests and radiograph studies b. assisting with referrals, queuing electronic prescriptions for the provider to approve and send to the pharmacy c. assisting with transportation assistance d. all of the above ANSWER: d POINTS: 1 DIFFICULTY: Medium REFERENCES: Practical Application QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB04 - Define patient navigator MASS.BLES.22.01.KB05 - Describe the role of the medical assistant as a patient navigator ACCREDITING STANDARDS: CAAHEP: V.C.13 - Identify the role of the medical assistant as a patient navigator DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 7/2/2021 6:19 AM Match the following description with the type of complementary or alternative therapies. a. biofeedback b. faith c. hand reflexology d. homeopathy e. humor f. aromatherapy g. ayurvedic medicine h. acupuncture i. naturopathy j. Tai Chi k. visualization and guided imagery l. yoga m. massage n. hypnosis o. magnet therapy DIFFICULTY: Medium REFERENCES: Table 1-1 QUESTION TYPE: Matching HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB01 - Spell and define, using the glossary, all the Words to Know in this chapter Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 12 | P a g e ACCREDITING STANDARDS: ABHES: MA.A.1.8.i - Identify community resources and Complementary and Alternative Medicine Practices (CAM) DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 7/2/2021 6:27 AM 36. It consists of using extremely thin, sterilized needles, sometimes electrified with low voltage, that are inserted on points along the network of 12 body meridians (channels) to connect the levels from the organs to the skin. ANSWER: h POINTS: 1 37. A treatment that uses essential oils extracted from plants for a therapeutic effect. ANSWER: f POINTS: 1 38. The traditional healing system of India and perhaps the oldest formal medical system in the world. ANSWER: g POINTS: 1 39. A method that enables a person, usually with the help of electronic equipment, to learn to control otherwise involuntary bodily functions. ANSWER: a POINTS: 1 40. Numerous clinical studies have concluded that patients who receive prayer, in addition to treatment, respond more favorably than those who don’t. ANSWER: b POINTS: 1 41. Stimulating these points on the hand sends impulses to help the muscles in the corresponding body part relax and blood vessels open to increase circulation, therefore allowing more oxygen and nutrients to enter and promote healing. ANSWER: c POINTS: 1 42. Based on the theory that each cell possesses an electromagnetic field and that disease occurs as a result of an electromagnetic imbalance. ANSWER: o POINTS: 1 43. Provided by a therapist is actually supported by more scientific research than many other complementary therapies. ANSWER: n POINTS: 1 44. It involves a series of fluid movements performed while relaxed but maintaining focus on a pattern of movements. ANSWER: j Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 13 | P a g e POINTS: 1 45. It encompasses a wide range of approaches, using hands to manipulate muscles and soft tissue. It is a powerful means to treat stress-related conditions, such as insomnia, headaches, and irritable bowel syndrome and health conditions such as sciatica and depression. ANSWER: m POINTS: 1 46. It is known that laughter increases NK cell activity, lymphocyte proliferation, monocyte migration, and the production of IL-2 and IgA. ANSWER: e POINTS: 1 47. Refers to what you see in your mind’s eye and involves all the senses. ANSWER: k POINTS: 1 48. A 200-year-old system of medicine based on the Law of Similars. ANSWER: d POINTS: 1 49. This is a multidisciplinary approach to health care based on the belief that the body has power to heal itself. ANSWER: i POINTS: 1 50. This is a discipline of breath control, meditation, and stretching and strengthening exercises that is thought to promote mental, physical, and spiritual well-being. ANSWER: l POINTS: 1 There are three main areas of medical assisting: general, administrative, and clinical. Match the term to its description. Note: Answers may be used more than once. a. general skills b. administrative skills c. clinical skills DIFFICULTY: Difficult QUESTION TYPE: Matching HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB02 - Describe the role of the medical assistant MASS.BLES.22.01.KB03 - List the general responsibilities and skills of the medical assistant ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical assistant DATE CREATED: 10/27/2020 11:54 AM DATE MODIFIED: 7/2/2021 6:45 AM 51. Help manage the business affairs of the practice. ANSWER: b Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 14 | P a g e POINTS: 1 52. Psychology, communication, professionalism. ANSWER: a POINTS: 1 53. Establishing patient medical records, scheduling appointments and practice finances. ANSWER: b POINTS: 1 54. Anatomy and physiology, infection control, patient intake, and documentation of care. ANSWER: c POINTS: 1 55. Medical law/regulatory guidelines, medical ethics, risk management. ANSWER: a POINTS: 1 56. Patient preparation and assisting the provider. ANSWER: c POINTS: 1 57. Medical reception, patient navigator/advocate, medical business practices. ANSWER: b POINTS: 1 58. Quality assurance and safety and medical terminology. ANSWER: a POINTS: 1 59. Nutrition, collecting and processing specimens, diagnostic testing. ANSWER: c POINTS: 1 60. Pharmacology and emergency management/basic first aid. ANSWER: c POINTS: 1 61. Which of the following practitioners specializes in diagnosing and treating diseases and malfunctions of the glands of internal secretion (hormones)? a. allergist b. cardiologist c. endocrinologist d. anesthesiologist ANSWER: c POINTS: 1 Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 15 | P a g e DIFFICULTY: Medium REFERENCES: Table 1-2 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB14 - Describe the duties of various health care professionals ACCREDITING STANDARDS: ABHES: MA.A.1.3.c - Define and use medical abbreviations when appropriate and acceptable DATE CREATED: 12/4/2020 4:29 PM DATE MODIFIED: 7/2/2021 6:35 AM 62. Which of the following practitioners specializes in diagnosing and treating abnormalities, diseases, and disorders of the heart? a. allergist b. cardiologist c. endocrinologist d. anesthesiologist ANSWER: b POINTS: 1 DIFFICULTY: Medium REFERENCES: Table 1-2 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB14 - Describe the duties of various health care professionals ACCREDITING STANDARDS: ABHES: MA.A.1.3.c - Define and use medical abbreviations when appropriate and acceptable DATE CREATED: 12/4/2020 4:37 PM DATE MODIFIED: 7/2/2021 6:38 AM 63. Which of the following refers to being able to say the right thing at the right time? a. accurate b. tact c. empathetic d. precise ANSWER: b POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB03 - List the general responsibilities and skills of the medical assistant ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette DATE CREATED: 10/12/2022 7:54 AM DATE MODIFIED: 10/12/2022 8:06 AM 64. Which of the following practitioners specializes in diagnosing and treating conditions of altered immunologic Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 16 | P a g e reactivity? a. Allergist b. Cardiologist c. Endocrinologist d. Anesthesiologist ANSWER: a POINTS: 1 DIFFICULTY: Medium REFERENCES: Table 1-2 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB14 - Describe the duties of various health care professionals ACCREDITING STANDARDS: ABHES: MA.A.1.3.c - Define and use medical abbreviations when appropriate and acceptable DATE CREATED: 10/12/2022 8:00 AM DATE MODIFIED: 10/12/2022 8:07 AM 65. Which of the following practitioners specializes in administering anesthetic agents before and during surgery? a. Allergist b. Cardiologist c. Endocrinologist d. Anesthesiologist ANSWER: d POINTS: 1 DIFFICULTY: Medium REFERENCES: Table 1-2 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB14 - Describe the duties of various health care professionals ACCREDITING STANDARDS: ABHES: MA.A.1.3.c - Define and use medical abbreviations when appropriate and acceptable DATE CREATED: 10/12/2022 8:09 AM DATE MODIFIED: 10/12/2022 8:11 AM 66. Which of the following practitioners specializes in diagnosing and treating conditions of the skin? a. Allergist b. Cardiologist c. Endocrinologist d. Dermatologist ANSWER: d POINTS: 1 DIFFICULTY: Medium REFERENCES: Table 1-2 QUESTION TYPE: Multiple Choice Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 17 | P a g e HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB14 - Describe the duties of various health care professionals ACCREDITING STANDARDS: ABHES: MA.A.1.3.c - Define and use medical abbreviations when appropriate and acceptable DATE CREATED: 10/12/2022 8:11 AM DATE MODIFIED: 10/12/2022 8:12 AM 67. Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the stomach and intestines? a. Gastroenterologist b. Cardiologist c. Endocrinologist d. Dermatologist ANSWER: a POINTS: 1 DIFFICULTY: Medium REFERENCES: Table 1-2 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB14 - Describe the duties of various health care professionals ACCREDITING STANDARDS: ABHES: MA.A.1.3.c - Define and use medical abbreviations when appropriate and acceptable DATE CREATED: 10/12/2022 8:13 AM DATE MODIFIED: 10/12/2022 8:23 AM 68. Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the blood and blood forming tissues? a. Allergist b. Hematologist c. Endocrinologist d. Oncologist ANSWER: b POINTS: 1 DIFFICULTY: Medium REFERENCES: Table 1-2 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB14 - Describe the duties of various health care professionals ACCREDITING STANDARDS: ABHES: MA.A.1.3.c - Define and use medical abbreviations when appropriate and acceptable DATE CREATED: 10/12/2022 8:24 AM DATE MODIFIED: 10/12/2022 8:26 AM 69. Which of the following practitioners specializes in diagnosing and treating tumors and cancer? a. Radiologist Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 18 | P a g e b. Hematologist c. Endocrinologist d. Oncologist ANSWER: d POINTS: 1 DIFFICULTY: Medium REFERENCES: Table 1-2 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB14 - Describe the duties of various health care professionals ACCREDITING STANDARDS: ABHES: MA.A.1.3.c - Define and use medical abbreviations when appropriate and acceptable DATE CREATED: 10/12/2022 8:27 AM DATE MODIFIED: 10/12/2022 8:28 AM 70. Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the eye? a. Allergist b. Otorhinolaryngologist c. Ophthalmologist d. Oncologist ANSWER: c POINTS: 1 DIFFICULTY: Medium REFERENCES: Table 1-2 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB14 - Describe the duties of various health care professionals ACCREDITING STANDARDS: ABHES: MA.A.1.3.c - Define and use medical abbreviations when appropriate and acceptable DATE CREATED: 10/12/2022 8:29 AM DATE MODIFIED: 10/12/2022 8:31 AM 1. Which of the following is not considered a positive personal quality? a. sharing information on social networking sites b. friendly attitude c. genuine smile d. perception as a professional ANSWER: a POINTS: 1 DIFFICULTY: Easy REFERENCES: Table 2–2 QUESTION TYPE: Multiple Choice Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 19 | P a g e HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB01 - Spell and define, using the glossary, all the Words to Know in this chapter MASS.BLES.22.02.KB01 - Describe behaviors that are necessary when working in a professional capacity. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette CAAHEP XI.C.4. - Identify professional behaviors of a medical assistant DATE CREATED: 12/2/2020 5:35 PM DATE MODIFIED: 10/18/2022 1:31 AM 2. Which of the following will assist you in being more efficient with your time? a. Be a perfectionist for all tasks, even those that don’t require your best effort, so you don’t have to spend time correcting things. b. Make a daily list of tasks and projects that must be completed. c. Complete low-priority requests first—especially those that are optional as they are usually simple tasks. d. Complete tasks in the order they become available because prioritizing takes too much time. ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB03 - List the basic goals of time management. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette CAAHEP XI.C.4. - Identify professional behaviors of a medical assistant DATE CREATED: 12/2/2020 5:35 PM DATE MODIFIED: 10/18/2022 2:17 AM 3. What is another term for critical thinking? a. problem-solving b. outreach c. thought-provoking d. all of the above ANSWER: a POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False DATE CREATED: 1/2/2021 10:21 AM DATE MODIFIED: 10/18/2022 2:22 AM 4. Why is continuing education necessary? a. for recognition status with your peers b. to be able to attend industry-related events c. increase networking and relationship-building opportunities Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 20 | P a g e d. to keep your certification status current ANSWER: d POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB07 - Explain what continuing education is and how it is acquired. ACCREDITING STANDARDS: ABHES: MA.A.1.10.c - Identify the importance of continuing education and how it is achieved DATE CREATED: 1/2/2021 10:53 AM DATE MODIFIED: 7/7/2021 3:16 AM 5. Having integrity means: a. having innovative thinking, which leads to being able to problem solve effectively and being a quick learner. b. being able to overcome any negative feelings that you may have toward the feedback. c. doing the right thing even if no one is around to witness it. d. putting yourself in someone else’s shoes. ANSWER: c POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB01 - Describe behaviors that are necessary when working in a professional capacity. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette CAAHEP XI.C.4. - Identify professional behaviors of a medical assistant DATE CREATED: 1/2/2021 11:18 AM DATE MODIFIED: 10/18/2022 2:55 AM Match the following description of how to project a professional appearance to the description. Note: Answers may be used more than once. a. cleanliness b. posture c. hand care d. hair e. proper attire f. jewelry g. fragrances h. cosmetics DIFFICULTY: Medium REFERENCES: Table 2–3 QUESTION TYPE: Matching HAS VARIABLES: False Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 21 | P a g e LEARNING OBJECTIVES: MASS.BLES.22.02.KB01 - Describe behaviors that are necessary when working in a professional capacity. MASS.BLES.22.02.KB02 - Describe the ideal appearance of a medical assistant. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette CAAHEP XI.C.4. - Identify professional behaviors of a medical assistant DATE CREATED: 12/2/2020 5:35 PM DATE MODIFIED: 10/29/2022 3:25 AM 6. Should be tasteful and skillfully applied. ANSWER: h POINTS: 1 7. Looks out of place, and it is a great collector of microorganisms. ANSWER: f POINTS: 1 8. Can be offensive to some patients, especially if they have allergies or are suffering from nausea. ANSWER: g POINTS: 1 9. Take a daily bath or shower and use a deodorant or antiperspirant. ANSWER: a POINTS: 1 10. Some facilities have policies that prohibit any use at all. ANSWER: g POINTS: 1 11. Shampoo your hair often. ANSWER: a POINTS: 1 12. Affects not only your appearance but also the amount of fatigue you experience. ANSWER: b POINTS: 1 13. Novelty piercings, such as nose rings and tongue studs, are not appropriate for professional grooming and may not be allowed by the facility. ANSWER: f POINTS: 1 14. Keep your fingernails manicured and cut well below the fingertips. ANSWER: c POINTS: 1 15. Start each day with an aseptic hand wash, paying close attention to nails. ANSWER: c Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 22 | P a g e POINTS: 1 16. Brush and floss your teeth at least twice a day; use mouthwash or breath mints when necessary. ANSWER: a POINTS: 1 17. The ease with which you move around reflects your poise and confidence. ANSWER: b POINTS: 1 18. Keep it clean and away from your face; if it is long, it should be worn up or fastened back. ANSWER: d POINTS: 1 19. When uniforms are required, they should be clean and free of wrinkles and fit well. ANSWER: e POINTS: 1 20. Follow institutional guidelines in relation to artificial nails and polishes (most facilities prohibit artificial nails, colored nail polish, and art). ANSWER: c POINTS: 1 21. Uniform shoes should be kept clean and have clean shoestrings; hose must not have runs. ANSWER: e POINTS: 1 22. Pay attention to the undergarments you wear beneath the uniform so that they do not show through the fabric of your uniform and that t-shirts or other long-sleeved shirts look professional. ANSWER: e POINTS: 1 23. Wear watch or wedding ring only. ANSWER: f POINTS: 1 The clinical side of medical assisting has a natural progression. Match what takes priority when working in a clinical capacity with the description. Note: Answers may be used more than once. a. first priority b. second priority c. third priority d. fourth priority DIFFICULTY: Difficult REFERENCES: Table 2–4 QUESTION TYPE: Matching HAS VARIABLES: False Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 23 | P a g e LEARNING OBJECTIVES: MASS.BLES.22.02.KB03 - List the basic goals of time management. ACCREDITING STANDARDS: ABHES a. - Perform the essential requirements for employment, such as resume writing, effective interviewing, dressing professionally, time management, and following up appropriately ABHES: MA.A.1.10.b - Demonstrate professional etiquette CAAHEP XI.C.4. - Identify professional behaviors of a medical assistant DATE CREATED: 12/2/2020 5:35 PM DATE MODIFIED: 10/18/2022 3:51 AM 24. Performing procedures and dismissing patients. ANSWER: c POINTS: 1 25. When a room becomes vacant, clean and prepare it for the next patient. ANSWER: b POINTS: 1 26. Assisting the provider with emergencies and procedures. ANSWER: a POINTS: 1 27. Working on pending files that have tasks. ANSWER: d POINTS: 1 28. Calling back patients with test results, calling in prescriptions per the provider’s order, and so on. ANSWER: d POINTS: 1 29. Retrieve the patient from the reception area, document the patient’s chief complaint, and perform vital signs. ANSWER: b POINTS: 1 30. The medical assistant should prepare items necessary for the procedure ahead of time, not opening any supplies until a direct order is given to perform the procedure. ANSWER: a POINTS: 1 Match the professional trait with the best description. a. accurate b. adaptable c. courteous d. confidential e. dependable f. empathetic g. honest Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 24 | P a g e h. initiative i. integrity j. patient k. punctual l. respectful m. team player DIFFICULTY: Medium REFERENCES: Table 2–1 QUESTION TYPE: Matching HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB01 - Spell and define, using the glossary, all the Words to Know in this chapter MASS.BLES.22.02.B05 - Display effective interpersonal skills with patients and health care team members. MASS.BLES.22.02.KB01 - Describe behaviors that are necessary when working in a professional capacity. MASS.BLES.22.02.KB03 - List the basic goals of time management. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette ABHES: MA.A.1.5.h - Display effective interpersonal skills with patients and health care team members CAAHEP XI.C.4. - Identify professional behaviors of a medical assistant DATE CREATED: 1/2/2021 9:55 AM DATE MODIFIED: 7/2/2021 7:58 AM 31. Be polite and well mannered. ANSWER: c POINTS: 1 32. The ability to adjust. ANSWER: b POINTS: 1 33. Be trustworthy and truthful. ANSWER: g POINTS: 1 34. Show regard for others even if you disagree with their message. ANSWER: l POINTS: 1 35. Be detailed oriented and ensure that information is correct. ANSWER: a POINTS: 1 36. Being honest and having strong moral principles. Always do the right thing. ANSWER: i POINTS: 1 Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 25 | P a g e 37. Work cooperatively with a group of people. ANSWER: m POINTS: 1 38. Be in exact agreement with time; showing up for work before you are scheduled to be there allows you to start your workday on time. ANSWER: k POINTS: 1 39. Be reliable and responsible. Supervisors and coworkers need to be able to trust you to show up for work and to follow through with what you say you are going to do. ANSWER: e POINTS: 1 40. Act calm when things do not necessarily go as planned or as quickly as planned. ANSWER: j POINTS: 1 41. Show ambition; do things that need to be done without being told—as long as it is within your scope of practice. ANSWER: h POINTS: 1 42. Be prudent and conscious—especially in your speech. Never give out any information regarding a patient without the patient’s written permission. ANSWER: d POINTS: 1 43. Put yourself in another person’s shoes; think about what is best for the patient. ANSWER: f POINTS: 1 Match the diversity type to the description or example. Note: Answers may be used more than once. a. race b. religious c. age d. sexual orientation e. disability f. gender identity DIFFICULTY: Medium REFERENCES: Table 2–5 QUESTION TYPE: Matching HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.B02 - Demonstrate respect for individual diversity including gender, race, religion, age, economic status, and appearance. DATE CREATED: 1/2/2021 10:27 AM DATE MODIFIED: 10/29/2022 3:28 AM Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 26 | P a g e 44. Different generations. ANSWER: c POINTS: 1 45. Black or African American, Asian, White, Native American. ANSWER: a POINTS: 1 46. Grouping based on physical traits. ANSWER: a POINTS: 1 47. Based on spiritual beliefs. ANSWER: b POINTS: 1 48. Men, women, gender fluid ANSWER: f POINTS: 1 49. Mental, physical, or chronic conditions. ANSWER: e POINTS: 1 50. Adolescents, middle age, older adults. ANSWER: c POINTS: 1 51. An individual’s psychological sense of their gender. ANSWER: f POINTS: 1 52. Gay, bisexual, heterosexual. ANSWER: d POINTS: 1 53. Hard of hearing, bipolar, mobility impairment. ANSWER: e POINTS: 1 Match the example/description with the type of diversity. Note: Answers may be used more than once. a. cultural diversity b. social diversity c. ethnic diversity DIFFICULTY: Medium QUESTION TYPE: Matching HAS VARIABLES: False Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 27 | P a g e LEARNING OBJECTIVES: MASS.BLES.22.02.KB08 - Discuss examples of cultural, social, and ethnic diversity. DATE CREATED: 1/2/2021 11:01 AM DATE MODIFIED: 7/7/2021 3:19 AM 54. When people belonging to different religions, cultural backgrounds, economic status, etc. make up a community. ANSWER: b POINTS: 1 55. Age, race, religion. ANSWER: a POINTS: 1 56. Values, practices, traditions, or beliefs a group shares. ANSWER: a POINTS: 1 57. Ancestry. ANSWER: c POINTS: 1 58. Language. ANSWER: c POINTS: 1 59. Nationality. ANSWER: c POINTS: 1 Match the following term(s) with the best description/definition. a. prejudice b. innate c. bias d. empathetic e. feedback f. work ethic g. self-awareness h. self-confidence i. behaviors DIFFICULTY: Medium QUESTION TYPE: Matching HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.01.KB01 - Spell and define, using the glossary, all the Words to Know in this chapter MASS.BLES.22.02.KB01 - Describe behaviors that are necessary when working in a professional capacity. Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 28 | P a g e MASS.BLES.22.02.KB05 - Describe how biases or prejudices can inhibit therapeutic communication. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette ABHES: MA.A.1.5.f - Demonstrate an understanding of the core competencies for Interprofessional Collaborative Practice i.e. values/ethics; roles/responsibilities; interprofessional communication; teamwork ABHES: MA.A.1.5.h - Display effective interpersonal skills with patients and health care team members CAAHEP XI.C.2 - Identify personal and professional ethics CAAHEP XI.C.4. - Identify professional behaviors of a medical assistant CAAHEP: V.C.2 - Identify communication barriers DATE CREATED: 1/2/2021 11:30 AM DATE MODIFIED: 10/18/2022 4:24 AM 60. Putting yourself in another person’s shoes; think about what is best for the patient. ANSWER: d POINTS: 1 61. Preconceived opinion that is not based on reason or actual experience. ANSWER: a POINTS: 1 62. Generally given to you to assist you in improving your workflow, skills, and interpersonal relations in the workplace. ANSWER: e POINTS: 1 63. A term used to describe professional characteristics or attitudes that are expected in particular professions. ANSWER: i POINTS: 1 64. You may have an intrinsic notion when something in your life is not going right and changes need to be made, or the insight to celebrate when things are going great. ANSWER: g POINTS: 1 65. Set of values held by employees of performing work for a moral good. ANSWER: f POINTS: 1 66. Have developed over time through our individual life experiences. ANSWER: c POINTS: 1 67. Meaning inherent or natural. ANSWER: b POINTS: 1 Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 29 | P a g e 68. The ability to show you are strong on the outside; or it might just be simply knowing that you have made the patient, or a coworker feel like everything will be alright. ANSWER: h POINTS: 1 Taking a step-by-step approach helps you look realistically and logically at a problem. This method encourages analytical thinking and confident decision making. Identity the order of the basic steps of critical thinking when problem solving. a. Step 1 b. Step 2 c. Step 3 d. Step 4 e. Begin again with Step 1 DIFFICULTY: Medium QUESTION TYPE: Matching HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB06 - Describe how to apply critical thinking skills when providing patient care. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette CAAHEP XI.C.4. - Identify professional behaviors of a medical assistant DATE CREATED: 7/7/2021 2:28 AM DATE MODIFIED: 7/7/2021 4:06 AM 69. List possible decisions and what you think each outcome will be. Use analytical and creative thinking. ANSWER: c POINTS: 1 70. If results are not satisfying. ANSWER: e POINTS: 1 71. Prioritize your decisions and begin testing them one by one until results are satisfactory to you and others concerned. ANSWER: d POINTS: 1 72. Gather facts and ideas to help you decide what to do about it. ANSWER: b POINTS: 1 73. Determine just what the problem is and write it down. Ask whether there is a contributing problem chain or series of events. ANSWER: a POINTS: 1 74. Which of the following is a way to acquire continuing education? a. working overtime at the clinical facility. b. have a coworker train you on a variety of skills. c. gain experience by working in a specialty clinic. Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 30 | P a g e d. participate in a health care forum. ANSWER: d POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB07 - Explain what continuing education is and how it is acquired. ACCREDITING STANDARDS: ABHES: MA.A.1.10.c - Identify the importance of continuing education and how it is achieved DATE CREATED: 10/18/2022 5:34 AM DATE MODIFIED: 10/18/2022 5:44 AM 75. Some personal qualities affect the way character traits are perceived. A genuine smile conveys which of the following positive personal qualities? a. that you acknowledge others and are interested in being of service b. that you have a good outlook on life c. that you practice what you preach d. that you are willing to be flexible and cooperative ANSWER: a POINTS: 1 DIFFICULTY: Easy REFERENCES: Table 2–2 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB01 - Describe behaviors that are necessary when working in a professional capacity. MASS.BLES.22.02.KB02 - Describe the ideal appearance of a medical assistant. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette CAAHEP XI.C.4. - Identify professional behaviors of a medical assistant DATE CREATED: 10/18/2022 5:47 AM DATE MODIFIED: 10/18/2022 5:53 AM 76. A collective combination of qualities that include someone who arrives on time for work and can manage their time effectively, takes accountability for their behavior, and works well with others is known as: a. integrity. b. work ethic. c. professionalism. d. time efficiency. ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB01 - Describe behaviors that are necessary when working in a professional capacity. Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 31 | P a g e ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette CAAHEP XI.C.4. - Identify professional behaviors of a medical assistant DATE CREATED: 10/18/2022 5:55 AM DATE MODIFIED: 10/29/2022 3:33 AM 77. Biases can interfere with having therapeutic communication encounters with patients. Which of the following is the first step in working on preventing a bias? a. Avoid rooming patients if you have a bias toward them. b. Understand a bias takes a long time to form so it will take a long time to dissolve. c. Compare your biases with others. d. Recognizing what the bias is. ANSWER: d POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB05 - Describe how biases or prejudices can inhibit therapeutic communication. ACCREDITING STANDARDS: CAAHEP: V.C.14. - Identify issues associated with diversity as it relates to patient care DATE CREATED: 10/18/2022 5:59 AM DATE MODIFIED: 10/29/2022 3:34 AM 78. Medical assistants can show integrity in the workplace by which of the following? a. Being honest and having strong moral principles b. Giving their personal phone number to patients who need extra assistance c. Cleaning rooms for your coworkers when they are busy d. Giving supplies to patients who you really like ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB01 - Describe behaviors that are necessary when working in a professional capacity. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette CAAHEP XI.C.4. - Identify professional behaviors of a medical assistant DATE CREATED: 10/18/2022 6:13 AM DATE MODIFIED: 10/18/2022 6:15 AM 79. Having the ability to think ahead and determine what the provider is going to need in the room prior to them seeing the patient is a great skill to have and is known as: a. integrity. b. empathy. c. prioritizing. d. critical thinking. Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 32 | P a g e ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB01 - Describe behaviors that are necessary when working in a professional capacity. MASS.BLES.22.02.KB06 - Describe how to apply critical thinking skills when providing patient care. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette CAAHEP XI.C.4. - Identify professional behaviors of a medical assistant DATE CREATED: 10/18/2022 6:15 AM DATE MODIFIED: 10/29/2022 3:36 AM 80. Standing up for what is right, setting a professional example and not getting involved in gossip in the workplace aligns best with which of the following professional trait? a. Integrity b. Honesty c. Adaptable d. Courteous ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB01 - Describe behaviors that are necessary when working in a professional capacity. MASS.BLES.22.02.KB06 - Describe how to apply critical thinking skills when providing patient care. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette CAAHEP XI.C.4. - Identify professional behaviors of a medical assistant DATE CREATED: 10/18/2022 6:18 AM DATE MODIFIED: 10/29/2022 3:37 AM 81. Sometimes conflict arises between employees that can be difficult to resolve. How should this type of conflict be handled? a. Bring it up in a staff meeting, others are probably having issues as well. b. Leave it be and it will go away on its own after time. c. Take the issue to your manager as they usually have training for this. d. Contact the Human Resources department yourself and alert them to the issue. ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB01 - Describe behaviors that are necessary when working in a Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 33 | P a g e professional capacity. MASS.BLES.22.02.KB06 - Describe how to apply critical thinking skills when providing patient care. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette CAAHEP XI.C.4. - Identify professional behaviors of a medical assistant DATE CREATED: 10/18/2022 6:20 AM DATE MODIFIED: 10/29/2022 3:38 AM 82. When working in a clinical capacity, performing procedures, and dismissing patients would be considered which of the following priorities? a. first priority b. second priority c. third priority d. fourth priority ANSWER: c POINTS: 1 DIFFICULTY: Medium REFERENCES: Table 2–4 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB04 - List the basic goals of time management. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette DATE CREATED: 10/18/2022 6:31 AM DATE MODIFIED: 10/29/2022 3:38 AM 83. When working in a clinical capacity, assisting the provider with emergencies and procedures would be considered which of the following priorities? a. first priority b. second priority c. third priority d. fourth priority ANSWER: a POINTS: 1 DIFFICULTY: Medium REFERENCES: Table 2–4 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB04 - List the basic goals of time management. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette DATE CREATED: 10/18/2022 6:41 AM DATE MODIFIED: 10/29/2022 3:42 AM 84. When working in a clinical capacity, preparing items necessary for the procedure ahead of time, but not opening any supplies until a direct order is given to perform the procedure would be considered which of the following priorities? a. first priority Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 34 | P a g e b. second priority c. third priority d. fourth priority ANSWER: a POINTS: 1 DIFFICULTY: Medium REFERENCES: Table 2-4 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB04 - List the basic goals of time management. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette DATE CREATED: 10/18/2022 6:46 AM DATE MODIFIED: 10/29/2022 3:43 AM 85. When working in a clinical capacity, when a room becomes vacant, cleaning and preparing it for the next patient would be considered which of the following priorities? a. first priority b. second priority c. third priority d. fourth priority ANSWER: b POINTS: 1 DIFFICULTY: Medium REFERENCES: Table 2–4 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB04 - List the basic goals of time management. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette DATE CREATED: 10/18/2022 6:48 AM DATE MODIFIED: 10/29/2022 3:43 AM 86. When working in a clinical capacity, calling back patients with test results, calling in prescriptions per the provider’s order, and so on would be considered which of the following priorities? a. first priority b. second priority c. third priority d. fourth priority ANSWER: d POINTS: 1 DIFFICULTY: Medium REFERENCES: Table 2–4 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB04 - List the basic goals of time management. Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 35 | P a g e ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette DATE CREATED: 10/18/2022 6:53 AM DATE MODIFIED: 10/29/2022 3:45 AM 87. When working in a clinical capacity, working on pending files that have tasks would be considered which of the following priorities? a. first priority b. second priority c. third priority d. fourth priority ANSWER: d POINTS: 1 DIFFICULTY: Medium REFERENCES: Table 2–4 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB04 - List the basic goals of time management. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette DATE CREATED: 10/18/2022 6:55 AM DATE MODIFIED: 10/29/2022 3:46 AM 88. When working in a clinical capacity, which of the following priorities would retrieving the patient from the reception area, documenting the patient’s chief complaint, and performing vital signs be considered? a. first priority b. second priority c. third priority d. fourth priority ANSWER: b POINTS: 1 DIFFICULTY: Medium REFERENCES: Table 2–4 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB04 - List the basic goals of time management. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette DATE CREATED: 10/18/2022 6:58 AM DATE MODIFIED: 10/29/2022 3:47 AM Match each professional trait with its definition. a. courteous b. initiative c. dependable d. punctual e. accurate Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 36 | P a g e f. respectful g. patient h. honest i. confidential DIFFICULTY: Difficult QUESTION TYPE: Matching HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB02 - Describe the ideal appearance of a medical assistant. MASS.BLES.22.02.KB03 - List the basic goals of time management. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette CAAHEP: V.A.1.a.b - Demonstrate (a) empathy (b) active listening CAAHEP: V.A.3 - Demonstrate respect for individual diversity including: (a) gender (b) race (c) religion (d) age (e) economic status (f) appearance CAAHEP: X.P.2.a - Apply HIPAA rules in regard to:(a) privacy DATE CREATED: 10/18/2022 7:03 AM DATE MODIFIED: 10/18/2022 7:16 AM 89. Being detail-oriented and ensuring that information is correct. ANSWER: e POINTS: 1 90. Being polite and well-mannered. ANSWER: a POINTS: 1 91. Being prudent and conscious, especially in regard to speech. ANSWER: i POINTS: 1 92. Being reliable and responsible. ANSWER: c POINTS: 1 93. Being trustworthy and truthful. ANSWER: h POINTS: 1 94. Showing ambition. ANSWER: b POINTS: 1 95. Acting calm when things don’t necessarily go as planned. ANSWER: g POINTS: 1 96. Being in exact agreement with time. ANSWER: d Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 37 | P a g e POINTS: 1 97. Showing regard for others even if you disagree with their message. ANSWER: f POINTS: 1 Match each professionalism trait with its definition. a. tactful b. team player c. empathetic d. adaptable DIFFICULTY: Medium QUESTION TYPE: Matching HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.02.KB02 - Describe the ideal appearance of a medical assistant. MASS.BLES.22.02.KB03 - List the basic goals of time management. ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette DATE CREATED: 10/18/2022 7:11 AM DATE MODIFIED: 10/18/2022 7:17 AM 98. The ability to adjust. ANSWER: d POINTS: 1 99. Be able to perceive a situation and know the right thing to say or do. ANSWER: a POINTS: 1 100. Put yourself in another person’s shoes; think about what is best for the patient. ANSWER: c POINTS: 1 101. Work cooperatively with a group of people. ANSWER: b POINTS: 1 1. The U.S. creates federal law by passing legislation. a. Congress b. Supreme Court c. president d. attorney general ANSWER: a POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 38 | P a g e HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.03.KB02 - Recognize the impact personal ethics and morals have on the delivery of health care. DATE CREATED: 10/27/2020 11:55 AM DATE MODIFIED: 10/27/2020 11:55 AM 2. Who prosecutes a criminal case? a. police b. district attorney c. attorney for the plaintiff d. jury ANSWER: b POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.03.KB04 - Compare criminal and civil law as it applies to the practicing medical assistant. ACCREDITING STANDARDS: CAAHEP: X.C.6 - Identify criminal and civil law as they apply to the practicing medical assistant DATE CREATED: 7/5/2021 12:56 AM DATE MODIFIED: 7/5/2021 1:00 AM 3. Involuntary manslaughter most commonly involves a death arising from a: a. nonvehicular incident caused by negligence (such as an accidental fire). b. premeditated attack. c. spontaneous physical altercation between two people. d. motor vehicle accident. ANSWER: d POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.03.KB04 - Compare criminal and civil law as it applies to the practicing medical assistant. ACCREDITING STANDARDS: CAAHEP: X.C.6 - Identify criminal and civil law as they apply to the practicing medical assistant DATE CREATED: 7/5/2021 1:03 AM DATE MODIFIED: 7/5/2021 1:05 AM 4. The unlawful taking of money or goods of another from their person or in their immediate presence by force or intimidation is called: a. robbery. b. burglary. c. petty larceny. Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition 39 | P a g e d. grand larceny. ANSWER: a POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.03.KB04 - Compare criminal and civil law as it applies to the practicing medical assistant. ACCREDITING STANDARDS: CAAHEP: X.C.6 - Identify criminal and civil law as they apply to the practicing medical assistant DATE CREATED: 7/5/2021 1:07 AM DATE MODIFIED: 7/5/2021 1:09 AM 5. Which of the following is an intentional tort? a. baseball hit through a neighbor’s window b. rock flying from a lawn mower and hitting a passerby c. trespass d. automobile collision ANSWER: c POINTS: 1 DIFFICULTY: Medium QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MASS.BLES.22.03.KB01 - Spell and define, using the glossary, all the Words to Know in this chapter. MASS.BLES.22.03.KB06 - Summarize the torts of negligence as they pertain to the medical practice. ACCREDITING STANDARDS: CAAHEP: X.C.6 - Identify criminal and civil law as they apply to the practicing medical assistant DATE CREATED: 10/27/2020 11:55 AM DATE M