WLEA POB Exam 2 Latest 2025 with Questions Solved 100%
4 reasons for learning to communicate effectively with the public. - Answers -Decreases violence and
resistance
-Increases survivability
-Enhances professionalism
-Increases community support
S.A.F.E.R acronym - Answers Security
Attack
Flight
Excessive Repetition Revised Priorities
Three types of people - Answers Nice, difficult, sneaky
Disinterested - Answers Practice of being unbiased, open and flexible
Brain Damage - Answers The biases a person carries that interfere with their ability to be disinterested
with the task at hand.
Empathize - Answers Understanding other peoples perspective, even if we don't agree with it.
What type of people are most dangerous to deal with? - Answers Sneaky
What three things does the contact professional represent? - Answers The agency, the citizen and
yourself
What is the opposite of talking? - Answers Waiting, not listening (although it should be).
Paraphrasing - Answers The act of putting the meaning of the other person into your words.
What roles can communication barriers come from? - Answers Sender or receiver
What are the four parts of voice? - Answers Tone
Pace
Pitch
Modulation
What percentage of the message is conveyed by the content? - Answers 7%-10%
What percent of the message is conveyed by the voice? - Answers 33%-40%
,What percentage of the message is conveyed by non-verbal communication? - Answers 50%-60%
What is an important officer survival tool regarding your voice? - Answers The ability of control the tone,
pace, pitch and modulation
Proxemics - Answers Where we are in relation to the person we are in contact with in terms of physical
space
Personal Space - Answers The invisible, flexible area surrounding a person that acts as a buffer to the
environment.
Territorial Space - Answers The physical are that a person lays claim to and defends against the intrusion
of others.
What are the four personal space ranges and their distances? - Answers Intimate- 6-12 inches
Personal - 12-24 inches
Social - 24-48 inches
Public - Exceeds 48 inches
What is the general rule regarding minimum distance that officer should maintain between them and a
subject? - Answers 4 feet
What three factors can personal space vary? - Answers Culture
Ethnicity
Geographical location where the person lives
Verbal Judo - Answers The controlled use of force to redirect into compliance
Verbal Karate - Answers The snapping or lashing out at someone, giving the user a false sense of power.
Art of Meditation - Answers The ability to bring order to chaos with the use of options.
What are the five steps of the appeal process when communicating with someone? - Answers -Ethical-
Ask or command
-Reasonable-explain reason for request
-Personal-present options
-Practical-confirmation
-Disengage/Descalate-Act
8 Steps of Tactical Contact - Answers -Greeting
, -ID Self/Agency
-Reason for Contact
-Ask reason for actions
-Request ID
-Request additional documentation
-Decision
-Closing
What is the primary benefit of communicating the first four points of the tactical 8 step contact
uninterrupted? - Answers Prevents the other person from starting common arguments
What is the benefit of "appealing" to the person using the 5 step appeal process? - Answers Finding
something of value to the person that will generate voluntary compliance.
Morals - Answers Principles and values that govern a person's decision-making
Morality - Answers Acting in a way that conforms to your own set of moral principles
Ethics - Answers Rules provided by an external source (Police Code of Conduct)
Ethical - Answers Making decisions/acting on the basis of established standards of conduct
US Codes regarding ethics - Answers -42 US Code 1983 - Civil action for deprivation of rights
-18 US Code 242 - Deprivation of rights under color of law
Ethical Commitment - Answers Desire to do the right thing
Ethical Consciousness - Answers Awareness of ethical implications
Ethical Competence - Answers Skills to make ethical decisions
What are the 6 principles of police ethical intelligence? - Answers -Know the law
-Provide for a safer community
-Develop the art of Ethical/Discretionary Balance
-Self Awareness/Controlled Emotions
-Empathy
-Actively support agency policy and community expectations
4 reasons for learning to communicate effectively with the public. - Answers -Decreases violence and
resistance
-Increases survivability
-Enhances professionalism
-Increases community support
S.A.F.E.R acronym - Answers Security
Attack
Flight
Excessive Repetition Revised Priorities
Three types of people - Answers Nice, difficult, sneaky
Disinterested - Answers Practice of being unbiased, open and flexible
Brain Damage - Answers The biases a person carries that interfere with their ability to be disinterested
with the task at hand.
Empathize - Answers Understanding other peoples perspective, even if we don't agree with it.
What type of people are most dangerous to deal with? - Answers Sneaky
What three things does the contact professional represent? - Answers The agency, the citizen and
yourself
What is the opposite of talking? - Answers Waiting, not listening (although it should be).
Paraphrasing - Answers The act of putting the meaning of the other person into your words.
What roles can communication barriers come from? - Answers Sender or receiver
What are the four parts of voice? - Answers Tone
Pace
Pitch
Modulation
What percentage of the message is conveyed by the content? - Answers 7%-10%
What percent of the message is conveyed by the voice? - Answers 33%-40%
,What percentage of the message is conveyed by non-verbal communication? - Answers 50%-60%
What is an important officer survival tool regarding your voice? - Answers The ability of control the tone,
pace, pitch and modulation
Proxemics - Answers Where we are in relation to the person we are in contact with in terms of physical
space
Personal Space - Answers The invisible, flexible area surrounding a person that acts as a buffer to the
environment.
Territorial Space - Answers The physical are that a person lays claim to and defends against the intrusion
of others.
What are the four personal space ranges and their distances? - Answers Intimate- 6-12 inches
Personal - 12-24 inches
Social - 24-48 inches
Public - Exceeds 48 inches
What is the general rule regarding minimum distance that officer should maintain between them and a
subject? - Answers 4 feet
What three factors can personal space vary? - Answers Culture
Ethnicity
Geographical location where the person lives
Verbal Judo - Answers The controlled use of force to redirect into compliance
Verbal Karate - Answers The snapping or lashing out at someone, giving the user a false sense of power.
Art of Meditation - Answers The ability to bring order to chaos with the use of options.
What are the five steps of the appeal process when communicating with someone? - Answers -Ethical-
Ask or command
-Reasonable-explain reason for request
-Personal-present options
-Practical-confirmation
-Disengage/Descalate-Act
8 Steps of Tactical Contact - Answers -Greeting
, -ID Self/Agency
-Reason for Contact
-Ask reason for actions
-Request ID
-Request additional documentation
-Decision
-Closing
What is the primary benefit of communicating the first four points of the tactical 8 step contact
uninterrupted? - Answers Prevents the other person from starting common arguments
What is the benefit of "appealing" to the person using the 5 step appeal process? - Answers Finding
something of value to the person that will generate voluntary compliance.
Morals - Answers Principles and values that govern a person's decision-making
Morality - Answers Acting in a way that conforms to your own set of moral principles
Ethics - Answers Rules provided by an external source (Police Code of Conduct)
Ethical - Answers Making decisions/acting on the basis of established standards of conduct
US Codes regarding ethics - Answers -42 US Code 1983 - Civil action for deprivation of rights
-18 US Code 242 - Deprivation of rights under color of law
Ethical Commitment - Answers Desire to do the right thing
Ethical Consciousness - Answers Awareness of ethical implications
Ethical Competence - Answers Skills to make ethical decisions
What are the 6 principles of police ethical intelligence? - Answers -Know the law
-Provide for a safer community
-Develop the art of Ethical/Discretionary Balance
-Self Awareness/Controlled Emotions
-Empathy
-Actively support agency policy and community expectations
