CMAA PRACTICE EXAM QUESTIONS
AND ANSWERS 100% PASS
a new patient arrives at the reception desk while the medical administration assistant is
assisting another patient on the phone with a scheduling question. which of the
following actions should the assistant take when greeting the patient?
place the scheduling patient on hold while checking in the new patient.
make eye contact and nod his head to acknowledge the patients arrival
indicate nonverbally to the patient to take a seat in the waiting area
give the new patient a registration form and point to the sections that need completing -
✔✔make eye contact and nod his head acknowledge the patients arrival
A patient is allergic to eggs and therefore cannot receive influenza immunizations. The
assistant should recognize this as what?
adverse reaction
precaution
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,contraindication
interaction - ✔✔contraindication
which of the following actions is a medical administration assistant priority when
pulling daily charts?
place the charts in the appropriate examination rooms
review the appointment schedule
review the charts for accuracy
arrange the charts sequentially - ✔✔review the appointment schedule
a patient should sign which of the following forms in order to authorize payment
directly to the provider from a third party payer?
assignment of benefits
notice of privacy practices (NPP)
accept assignment
advance beneficiary notices - ✔✔assignment of benefits
which of the following is an eligibility requirement for Medicaid?
100% Pass Guarantee Olivia West, All Rights Reserved © 2025 2
,over 65 years of age
low income
self-employed
veteran - ✔✔low income
a patient calls to request that her immunization record be emailed to her. which of the
following actions should the medical administrative assistant take first?
document the information transfer in the patients record
fax, rather than email the record
bill for processing fee
check the patients file for written authorization - ✔✔check the patients file for written
authorization
Using the Bcc option when sending an email message does which of the following?
requires the recipient to send a confirmation of receipt
records a copy of the message on the senders hard drive
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, indicates the message has a high priority
protects the privacy of each recipients email address - ✔✔protects the privacy of each
recipients email address
a patient submits $15 each time he receives treatment. the medical administrative
assistant should recognize this amount is applied to which of the following parts of the
patients insurance payments?
coinsurance
copayment
deductible
premium - ✔✔copayment
a medical administrative assistant receives a call from a father requesting to speak to a
clinical staff about the correct dosage of medication for his infant. which of the
following information is necessary for the assistant to obtain when taking a phone
message from this caller?
date of birth of the caller
name of the callers primary care provider
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AND ANSWERS 100% PASS
a new patient arrives at the reception desk while the medical administration assistant is
assisting another patient on the phone with a scheduling question. which of the
following actions should the assistant take when greeting the patient?
place the scheduling patient on hold while checking in the new patient.
make eye contact and nod his head to acknowledge the patients arrival
indicate nonverbally to the patient to take a seat in the waiting area
give the new patient a registration form and point to the sections that need completing -
✔✔make eye contact and nod his head acknowledge the patients arrival
A patient is allergic to eggs and therefore cannot receive influenza immunizations. The
assistant should recognize this as what?
adverse reaction
precaution
100% Pass Guarantee Olivia West, All Rights Reserved © 2025 1
,contraindication
interaction - ✔✔contraindication
which of the following actions is a medical administration assistant priority when
pulling daily charts?
place the charts in the appropriate examination rooms
review the appointment schedule
review the charts for accuracy
arrange the charts sequentially - ✔✔review the appointment schedule
a patient should sign which of the following forms in order to authorize payment
directly to the provider from a third party payer?
assignment of benefits
notice of privacy practices (NPP)
accept assignment
advance beneficiary notices - ✔✔assignment of benefits
which of the following is an eligibility requirement for Medicaid?
100% Pass Guarantee Olivia West, All Rights Reserved © 2025 2
,over 65 years of age
low income
self-employed
veteran - ✔✔low income
a patient calls to request that her immunization record be emailed to her. which of the
following actions should the medical administrative assistant take first?
document the information transfer in the patients record
fax, rather than email the record
bill for processing fee
check the patients file for written authorization - ✔✔check the patients file for written
authorization
Using the Bcc option when sending an email message does which of the following?
requires the recipient to send a confirmation of receipt
records a copy of the message on the senders hard drive
100% Pass Guarantee Olivia West, All Rights Reserved © 2025 3
, indicates the message has a high priority
protects the privacy of each recipients email address - ✔✔protects the privacy of each
recipients email address
a patient submits $15 each time he receives treatment. the medical administrative
assistant should recognize this amount is applied to which of the following parts of the
patients insurance payments?
coinsurance
copayment
deductible
premium - ✔✔copayment
a medical administrative assistant receives a call from a father requesting to speak to a
clinical staff about the correct dosage of medication for his infant. which of the
following information is necessary for the assistant to obtain when taking a phone
message from this caller?
date of birth of the caller
name of the callers primary care provider
100% Pass Guarantee Olivia West, All Rights Reserved © 2025 4
