S
TablemofmContent
1. Management.
2. HistorymofmManagement.
3. OrganizationalmEnvironmentsmandmCultures.
4. EthicsmandmSocialmResponsibility.
5. PlanningmandmDecisionmMaking.
6. OrganizationalmStrategy.
7. InnovationmandmChange.
8. GlobalmManagement.
9. DesigningmAdaptivemOrganizations.
10. ManagingmTeams.
11. ManagingmHumanmResourcemSystems.
12. ManagingmIndividualsmandmamDiversemWorkmForce.
13. Motivation.
14. Leadership.
15. ManagingmCommunication.
16. Control.
17. ManagingmInformation.
18. ManagingmServicemandmManufacturingmOperations.
,Chapter 1: Management
m m
TRUE/FALSE
1. Whilemgoodmmanagementmismbasicmtomstartingmandmgrowingmambusiness,moncemsomemmeasur
emofmsuccessmhasmbeenmachieved,mgoodmmanagementmbecomesmlessmimportant.
ANS:m F
Goodmmanagementmismbasicmtomstartingmambusiness,mgrowingmambusiness,mandmmaintainingmambusinessmonc
emitmhasmachievedmsomemmeasuremofmsuccess.
PTS:mmm 1 DIF: Easy REF:mmm6 TOP:m AACSBmAnalytic
KEY:m CreationmofmValue
2. Managersmaremresponsiblemformdoingmthembasicmworkminmthemcompany.
ANS:m F
Themmanager’smjobmismnotmtomdomthembasicmworkminmthemcompany,mbutmtomhelpmothersmdomtheirmwork.
PTS:mmm 1 DIF: Easy REF:mmm7
TOP:m AACSBmReflectivemThinkingmKEY:m CreationmofmValue
3. Companiesmthatmplanmhavemlargermprofitsmandmfastermgrowthmthanmcompaniesmthatmdon’t.
ANS:m T PTS:mmm 1 DIF: Easy REF:m 9
TOP:m AACSBmReflectivemThinking KEY:m CreationmofmValue
4. Themclassicalmfunctionsmofmmanagementmarem(1)mmakingmthingsmhappen,m(2)mmeetingm
themcompetition,m(3)morganizingmpeople,mprojects,mandmprocesses,mandm(4)mleading.
ANS:m F
Themclassicalmfunctionsmofmmanagementmaremplanning,morganizing,mleading,mandmcontrolling.
PTS:mmm 1 DIF: Moderate REF:mmm8
TOP:m AACSBmReflectivemThinkingmKEY:m LeadershipmPrinciplesm|mHRMm|mStrat
egym|mCreationmofmValue
5. AccordingmtomWhatmReallymWorks,mMeta-Analysis,mmeta-
analysismismamresearchmtoolmthatmcombinesmthemresultsmofmamnumbermofmresearchmstudies.
ANS:m T PTS:mmm 1 DIF: Easy REF:m 10-11
TOP:m AACSBmReflectivemThinking KEY:m CreationmofmValue
6. AccordingmtomthemWhatmReallymWorksmbox,mmeta-
analysismismusefulmformmanagementmtheoristsmandmresearchers,mbutmitmhasmlittlemvaluemformthempracticingm
manager.
ANS:m F
Meta-
analysismismalsomusefulmformpracticingmmanagers,mbecausemitmshowsmwhatmworksmandmthemconditionsmunderm
whichmmanagementmtechniquesmmaymworkmbettermormworseminmthem“realmworld.”
, PTS:mmm 1 DIF: Moderate REF:m 10-11
TOP:m AACSBmReflectivemThinkingmKEY:m CreationmofmValue
7. Topmmanagersmaremresponsiblemformcreatingmamcontextmformchangeminmthemorganization.
ANS:m T PTS:mmm 1 DIF: Moderate REF:m 13-14
TOP:m AACSBmReflectivemThinking KEY:m CreationmofmValue
8. Topmmanagersmaremthemmanagersmresponsiblemformfacilitatingmteammactivitiesmtowardmg
oalmaccomplishment.
ANS:m F
Topmmanagersmaremexecutivesmresponsiblemformthemoverallmdirectionmofmthemorganization;mteammleadersmaremthemm
anagersmresponsiblemformfacilitatingmteammactivitiesmtowardmgoalmaccomplishment.
PTS:mmm 1 DIF: Moderate REF:m13-
14m(Exhibitm1.2)mTOP:m AACSBmReflectivemThinking
KEY:m GroupmDynamics
9. Asmthemhealth-
caremteammleadermformCommercemBank,mEmmettmConlonmismresponsiblemformfacilitatingmhismteam’smperform
ancemandmshouldmnotmbeminvolvedmwithmanymemployeesmoutsidemofmhismteam.
ANS:m F
Teammleadersmaremresponsiblemnotmonlymformfacilitatingmteammperformance,mbutmalsomformactingmasmliaisonsm
betweenmtheirmteamsmandmothermcompanymteams.
PTS:mmm 1 DIF: Moderate REF:mmm16-17
TOP:mAACSBmAnalyticmKEY:m GroupmDynamicsm|mLeadershipmPrinc
iples
10. Typicalmtitlesmusedmformtopmmanagersmaremgeneralmmanager,mplantmmanager,mregionalmmanager,m
andmdivisionalmmanager.
ANS:m F
Thesemaremtypicalmtitlesmformmiddlemmanagers,mnotmtopmmanagers.mSeemExhibitm1.2.
PTS:mmm 1 DIF: Moderate REF:mmm 13-
14m (Exhibitm 1.2)mTOP:m AACSBmReflectivemThinking
KEY:m CreationmofmValuem|mHRM
11. First-
linemmanagersmaremresponsiblemformsettingmobjectivesmconsistentmwithmorganizationalmgoalsmandmplanningma
ndmimplementingmsubunitmstrategiesmformachievingmthesemobjectives.
ANS:m F
Thismismthemresponsibilitymofmmiddlemmanagers.mSeemExhibitm1.2.
PTS:mmm 1 DIF: Moderate REF:mmm15
TOP:m AACSBmReflectivemThinkingmKEY:m Strategy
12. Bandai,mthemthird-
largestmtoymmakerminmthemworld,mhasmembarkedmonmamseriesmofmacquisitionsminmanmeffortmtombecomemthem
leadingmtoymmakerminmthemworld.mThemdecisionmtomadoptmthismgoalmwasmmostmlikelymmadembymitsmtopmm