ServiceNow Certified System Administration
(Actual) Exam Verified 2025
1. Manually on the catalog item form
2. Automatically, based on conditions
3. Automatically, if no other workflow is attached - ANSWER-What are 3 ways by which
Service catalog workflow can be attached
A Business Rule - ANSWER-What is a control that applies permissions, sends
notifications and triggers other processes when a record is displayed, inserted, updated
or deleted or when a table is queried?
A Configuration Item (CI) - ANSWER-What do you call a tangible device or intangible
dedicated software in the CMDB?
A Form - ANSWER-What displays fields from one record and can be used to edit the
record data?
A gauge - ANSWER-What do you call a mapped graphic image on a homepage that are
packed reports?
A homepage - ANSWER-What is a dashboard of frequently used content with reports?
A list - ANSWER-What is it called when you display the contents of a table?
A map to determine relationships between fields displaying an Import Set to fields in an
existing table - ANSWER-What is a Transform Map in ServiceNow?
A mapped graphic image on a homepage - ANSWER-What is a gauge?
A mix of static and dynamically determined content - ANSWER-What does a Notification
contain?
A modular unit of variables that can be shared between catalog items - ANSWER-What
is a variable set?
A piece of javascript configured to run when record is displayed, insterted, deleted, or
queried - ANSWER-What is a Business Rule?
A record in the sys_user_role table - ANSWER-What is a role?
A record producer is a module of Service Catalog to create records from catalog view -
ANSWER-What is a record producer?
, A role - ANSWER-What is a collection of permissions to grant access and assign
security?
A role that has special permissions for the duration of the log in session - ANSWER-
After the High Security plugin is activated, a security_admin privilege is created. What is
an elevated privilege?
A row is a record - ANSWER-What is a row?
A security rule defined and set at the row and column level - ANSWER-What is an
Access Control?
A view - ANSWER-What do you call a saved version of a personalized form?
Access Control in Tables and Fields - ANSWER-Where are row and column security
set?
ACL - ANSWER-What is the list of all Access Controls for a table?
ACL provides permission to access any object in ServiceNow - ANSWER-What controls
what type of data users can access?
All the permissions of any other roles it includes - ANSWER-What does a role inherit?
An indication to the SN process that something notable has occurred - ANSWER-What
is an event?
An Update Set - ANSWER-What do you call a group of customizations or
personalizations that can be packaged and moved from one instance to another?
Another user in the instance is designated to receive or interact with approvals and
tasks assigned to you - ANSWER-What is a delegate?
Approval
Notifications
Tasks - ANSWER-What 3 basic components are generated and assigned by workflows
Approvals
Conditions
Notifications
Tasks
Timers
Utilities - ANSWER-Name the 6 workflow activities?
Approvals
Notifications
(Actual) Exam Verified 2025
1. Manually on the catalog item form
2. Automatically, based on conditions
3. Automatically, if no other workflow is attached - ANSWER-What are 3 ways by which
Service catalog workflow can be attached
A Business Rule - ANSWER-What is a control that applies permissions, sends
notifications and triggers other processes when a record is displayed, inserted, updated
or deleted or when a table is queried?
A Configuration Item (CI) - ANSWER-What do you call a tangible device or intangible
dedicated software in the CMDB?
A Form - ANSWER-What displays fields from one record and can be used to edit the
record data?
A gauge - ANSWER-What do you call a mapped graphic image on a homepage that are
packed reports?
A homepage - ANSWER-What is a dashboard of frequently used content with reports?
A list - ANSWER-What is it called when you display the contents of a table?
A map to determine relationships between fields displaying an Import Set to fields in an
existing table - ANSWER-What is a Transform Map in ServiceNow?
A mapped graphic image on a homepage - ANSWER-What is a gauge?
A mix of static and dynamically determined content - ANSWER-What does a Notification
contain?
A modular unit of variables that can be shared between catalog items - ANSWER-What
is a variable set?
A piece of javascript configured to run when record is displayed, insterted, deleted, or
queried - ANSWER-What is a Business Rule?
A record in the sys_user_role table - ANSWER-What is a role?
A record producer is a module of Service Catalog to create records from catalog view -
ANSWER-What is a record producer?
, A role - ANSWER-What is a collection of permissions to grant access and assign
security?
A role that has special permissions for the duration of the log in session - ANSWER-
After the High Security plugin is activated, a security_admin privilege is created. What is
an elevated privilege?
A row is a record - ANSWER-What is a row?
A security rule defined and set at the row and column level - ANSWER-What is an
Access Control?
A view - ANSWER-What do you call a saved version of a personalized form?
Access Control in Tables and Fields - ANSWER-Where are row and column security
set?
ACL - ANSWER-What is the list of all Access Controls for a table?
ACL provides permission to access any object in ServiceNow - ANSWER-What controls
what type of data users can access?
All the permissions of any other roles it includes - ANSWER-What does a role inherit?
An indication to the SN process that something notable has occurred - ANSWER-What
is an event?
An Update Set - ANSWER-What do you call a group of customizations or
personalizations that can be packaged and moved from one instance to another?
Another user in the instance is designated to receive or interact with approvals and
tasks assigned to you - ANSWER-What is a delegate?
Approval
Notifications
Tasks - ANSWER-What 3 basic components are generated and assigned by workflows
Approvals
Conditions
Notifications
Tasks
Timers
Utilities - ANSWER-Name the 6 workflow activities?
Approvals
Notifications
