2025 LATEST UPDATED IT TECHNICAL SUPPORT AND MANAGEMENT
FINAL EXAM. COMPLETE TEST BANK WITH OVER 500 ACTUAL QUESTIONS
WITH 100% CORRECT VERIFIED ANSWERS. A+ GRADE GUARANTEED
SUCCESS
What is BIOS
Basic-Input-Output-System is software that boots the pc, and configures hardware components with the
operating system
What is the difference between RAM and ROM
Random Access Memory sotres data temporarily (current programs that are running etc.) Read Only
Memory is data that is read only and permanently stored on the computer (Example is BIOS)
What is one of the latest Computer Processors (CPU)?
Intel Pentium Quad Core I3, I5, I7
What does USB stand for?
Universal Serial Bus
Define Hard Disk Partitions
Hard Disk Partitions are the segments that an operating system is split into
What are the lights on a Modem/LAN Card and what do they indicate?
,Power light-power on/off
Link Light - modem is receiving broadband or internet signals from the ISP
Data light-the internet is working
Connectivity light - modem is connected to a computer
What does DHCP stand for and what is its purpose?
Dynamic Host Configuration Protocol
assigns the dynamic IP addresses to network devices allowing them to have a different IP address each
time they are connected to the internet
What does DNS stand for and what is it used for?
Domain Name Service (System or Server)
translates domain names into IP addresses
What componenets are needed to setup a Basic Home Network?
Router/Hub, LAN cards and LAN cables
What is the purpose of BOOT.INI?
Boot.ini is used to decide which operating system options are displayed during the start-up process.
Identify a few Firewalls.
There are two basic types of firewall - network layer, which makes decisions based on source and
destination addresses, and application layer, which are hosts run on proxy servers and allow no direct
traffic between networks. Comodo and Zone Alarm are two commonly used firewalls.
,A customer complains that his computer is working slowly. What things should you check?
-Is start-up time longer than usual?
-Is it slower with one particular application or slower overall?
-Are there any viruses, malware or spyware?
-Available Hard Disk space.
What is your troubleshooting process?
-Identify the problem
Consider likely causes
-Test theories to localise the cause
-Formulate and implement a plan to solve the problem
-Verify that the problem is solved and take steps to prevent a reoccurrence
-Record your findings, what action you took and the outcome
What is Help Desk Service Software. Give an example of one
Software that provides a ticketing system for all computers in a company. An example is the ServiceDesk
Software
What is a BIOS?
Basic Input Output System
It is a separate component of the computer which loads the operating system and other necessary
modules for the computer into memory
Hardware components of a desktop/laptop
Hardware components are the motherboard, processor, RAM, monitor, mouse, soundcard, keyboard,
graphics, hard disk drive, power supply.
, RAM vs ROM memory
RAM is the random access memory that is stored temporarily. ROM is the read-only memory which is
permanent type of memory storage for important data (e.g. the BIOS)
Volume isn't working?
Check basic cables that aren't working. If not, check the sound drivers and the volume itself.
Things needed if someone calls and asks if computer is slow?
Check if the computer turns on slow, if it is slow with a specific application, then run against viruses,
malware, etc, then check for available space in memory
What are device drivers?
Small programs stored on the hard drive that tell the computer how to communicate with a specific
hardware device such as a printer, network card, or scanner. These drivers are installed on the hard
drive when the OS is first installed, or when new hardware is added to the system. A device driver is
written to work for a specific OS, such as Windows 8.1 or 7. In addition, a 32-bit OS requires 32-bit
drivers, and a 64-bit OS requires 64-bit drivers.
What are the latest processors?
i3, i5 , i7 Pentium Quad Core
Blue Screen of Death (BSOD)
a Windows error that occurs in kernel mode, is displayed against a blue screen, and causes the system to
halt. The error might be caused by problems with devices, device drivers, or a corrupted Windows
installation. also called a stop error. The computer can be restarted in safe mode.
FINAL EXAM. COMPLETE TEST BANK WITH OVER 500 ACTUAL QUESTIONS
WITH 100% CORRECT VERIFIED ANSWERS. A+ GRADE GUARANTEED
SUCCESS
What is BIOS
Basic-Input-Output-System is software that boots the pc, and configures hardware components with the
operating system
What is the difference between RAM and ROM
Random Access Memory sotres data temporarily (current programs that are running etc.) Read Only
Memory is data that is read only and permanently stored on the computer (Example is BIOS)
What is one of the latest Computer Processors (CPU)?
Intel Pentium Quad Core I3, I5, I7
What does USB stand for?
Universal Serial Bus
Define Hard Disk Partitions
Hard Disk Partitions are the segments that an operating system is split into
What are the lights on a Modem/LAN Card and what do they indicate?
,Power light-power on/off
Link Light - modem is receiving broadband or internet signals from the ISP
Data light-the internet is working
Connectivity light - modem is connected to a computer
What does DHCP stand for and what is its purpose?
Dynamic Host Configuration Protocol
assigns the dynamic IP addresses to network devices allowing them to have a different IP address each
time they are connected to the internet
What does DNS stand for and what is it used for?
Domain Name Service (System or Server)
translates domain names into IP addresses
What componenets are needed to setup a Basic Home Network?
Router/Hub, LAN cards and LAN cables
What is the purpose of BOOT.INI?
Boot.ini is used to decide which operating system options are displayed during the start-up process.
Identify a few Firewalls.
There are two basic types of firewall - network layer, which makes decisions based on source and
destination addresses, and application layer, which are hosts run on proxy servers and allow no direct
traffic between networks. Comodo and Zone Alarm are two commonly used firewalls.
,A customer complains that his computer is working slowly. What things should you check?
-Is start-up time longer than usual?
-Is it slower with one particular application or slower overall?
-Are there any viruses, malware or spyware?
-Available Hard Disk space.
What is your troubleshooting process?
-Identify the problem
Consider likely causes
-Test theories to localise the cause
-Formulate and implement a plan to solve the problem
-Verify that the problem is solved and take steps to prevent a reoccurrence
-Record your findings, what action you took and the outcome
What is Help Desk Service Software. Give an example of one
Software that provides a ticketing system for all computers in a company. An example is the ServiceDesk
Software
What is a BIOS?
Basic Input Output System
It is a separate component of the computer which loads the operating system and other necessary
modules for the computer into memory
Hardware components of a desktop/laptop
Hardware components are the motherboard, processor, RAM, monitor, mouse, soundcard, keyboard,
graphics, hard disk drive, power supply.
, RAM vs ROM memory
RAM is the random access memory that is stored temporarily. ROM is the read-only memory which is
permanent type of memory storage for important data (e.g. the BIOS)
Volume isn't working?
Check basic cables that aren't working. If not, check the sound drivers and the volume itself.
Things needed if someone calls and asks if computer is slow?
Check if the computer turns on slow, if it is slow with a specific application, then run against viruses,
malware, etc, then check for available space in memory
What are device drivers?
Small programs stored on the hard drive that tell the computer how to communicate with a specific
hardware device such as a printer, network card, or scanner. These drivers are installed on the hard
drive when the OS is first installed, or when new hardware is added to the system. A device driver is
written to work for a specific OS, such as Windows 8.1 or 7. In addition, a 32-bit OS requires 32-bit
drivers, and a 64-bit OS requires 64-bit drivers.
What are the latest processors?
i3, i5 , i7 Pentium Quad Core
Blue Screen of Death (BSOD)
a Windows error that occurs in kernel mode, is displayed against a blue screen, and causes the system to
halt. The error might be caused by problems with devices, device drivers, or a corrupted Windows
installation. also called a stop error. The computer can be restarted in safe mode.
